Experience

we-do-IT Group of Companies

• Australia
• IT Services and IT Consulting
• 200 - 300 Employee

• Human Resources + Admin

  • Nov 2015 - Present

  Responsibilities:Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices.Duties:• Maintains the work structure by updating job requirements and job descriptions for all positions.• Maintains organization staff by establishing a recruiting, testing, and interviewing program, counseling managers on candidate selection, conducting and analyzing exit interviews, recommending changes.• Ensures legal compliance by monitoring and implementing applicable human resource federal and state requirements, conducting investigations, maintaining records, representing the organization at hearings.• Maintains management guidelines by preparing, updating, and recommending human resource policies and procedures.• Maintains historical human resource records by designing a filing and retrieval system, keeping past and current records.• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, participating in professional societies.• Completes human resource operational requirements by scheduling and assigning employees, following up on work results.• Maintains human resource staff by recruiting, selecting, orienting, and training employees.• Maintains human resource staff job results by counseling and disciplining employees, planning, monitoring, and appraising job results.• Contributes to team effort by accomplishing related results as needed.Worked on PF (EPFO)- (The Employees' Provident Fund Organization) EPF account, UAN activation, PF withdrawals, PF rules & regulations, PF, and KYC updates. completely online EPF.Worked on ESIC (Employees' State Insurance Corporation) ESI accounts, KYC updates, Adding nominee, Adding parents and Spouse.Maintains Medical insurance by applying, updating, & organizing medical insurance cards.



Next Education

• India
• Education
• 700 & Above Employee

• Operation Sales Support Executive

  • Apr 2011 - Oct 2013

  Role PurposeProvide the sales team with well qualified leads through researching the market and cold calling. Secondly provide sales support to the Sales Manager and team.Role ResponsibilitiesWork with the sales team to collect payment and generate leads including:• Researching potential prospects using the internet, CRM and databases, developing an assessment of the needs of the prospect.• Make outbound telephone calls to prospective clients, qualifying the opportunity• Take incoming telephone calls requesting information, literature and demonstrations• Directing enquiries, taking messages, forwarding information to relevant parties and scheduling prospect meetings for collections and demonstrations for the sales team. Work with the sales team to provide support to their activities, including:• Assisting in managing the diaries and time of the field sales team.• Assisting sales team members in managing outstanding quotes and closing these before expiry.• Maintaining all aspects of client records in the CRM.• Updating the CRM data base with prospecting information. Work with the Sales Manager to provide support in managing the team including:• Developing and producing client materials and collateral, proposals, letters and other communications.• Collating information and reporting on monthly sales figures, pipeline estimates, activity logs for the team.Technical skills• Understanding of, and experience in, business to business sales.• Able to demonstrate an understanding of technical information, with the ability to convey this information.• Ability to work independently and autonomously.• Experience in the use of Microsoft PowerPoint, Excel, Word and the Internet as a research tool.Success of the role will be measured in the following areas:• Attain to and exceed daily call targets.• Number of qualified leads generated.• Quantity and quality of supplementary.• Accuracy of CRM data.• Value of closed opportunities.



Wipro BPO

• Customer Support Associate

  • Feb 2009 - Feb 2010

  Responsibilities:Serves HP laptop customers by providing technical support, product and service information, resolving product and service problems.Job Duties:• Assisting customers in technical issue with the laptop through chat or call.• Attracts potential customers by answering product and service questions; suggesting information about other products and services.• Maintains customer records by updating account information.• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.• Maintains accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.Skills and Qualifications:Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Typing skills, Resolving Conflict, Analyzing Information , Multi-tasking.