Experience

Premium Food Company Ltd.

• Saudi Arabia
• Restaurants
• 1 - 100 Employee

• Information Technology System Engineer

  • Oct 2020 - Present

  Deploy and manage business critical applications in Microsoft Dynamics 365 Collaborate with engineering and security teams to coordinate on IT policies Build policies and scripts to support company owned devices Develop and maintain documentation for supported applications, processes, and training material to internal employees and IT staff Work with Security, PeopleOps and Business Operations to develop automated onboarding and offboarding processes Develop tooling and processes to facilitate end-user asset management, provisioning and tracking Participate in general IT operations and user support Build and maintain cross-functional relationships with internal teams to drive initiatives Plan and implement systems automation as required for better efficiency Oversee and provide operations support including account management, workflow, log analysis, troubleshooting and service optimization Assist in ongoing evaluation and management of major vendor relationships and outsourcing arrangements Develop system-monitoring and support automation to enhance and scale the quality of support Show less



MACS

• Jeddah Governorate, Saudi Arabia

• IT Operation Management

  • Dec 2018 - Nov 2020

  - Management and systems: Reporting and Solve system errors and repair, make sure antivirus software working for protection. - Hardware: Maintains (PCs, Monitors, Printers, Scans, Telephones & extensions) - Support: Provide all the support to employees and install programs and updates. - Management and systems: Reporting and Solve system errors and repair, make sure antivirus software working for protection. - Hardware: Maintains (PCs, Monitors, Printers, Scans, Telephones & extensions) - Support: Provide all the support to employees and install programs and updates.



ATTIEH STEEL LTD

• Saudi Arabia
• Wholesale Building Materials
• 100 - 200 Employee

• IT Supervisor

  • Dec 2015 - Jan 2019

  ‐ Software’s: installing Operating systems, configuring devices, scheduling backups for mail, files, and systems configuration. ‐ Networks: planning, implementing and solving issues. Installing switch cabins and servers, periodical checks and assuring every device is in its correct network and subnetwork ‐ Administrating: Reporting, Troubleshooting, Solving, and archiving each ticket in systematic order. ‐ Hardware: Maintain the hardware’s (PCs, Monitors, Printers, Scans, Telephones & extensions), suggestion for purchasing new devices as per business needs and manage the IT assets. ‐ Helpdesk: Provide the required helpdesk support & training to the users for various range of software’s and tools . ‐ Attendance system & devices: Supervision of technical approach and system within the following branches (Khamis Mushait, Yanbu, Makkah, Madinah and Jeddah) ‐ Coordinate with HR for a more efficient approach towards. ‐ Contacting and following up with ISP to assure best performance. ‐ Drafting reports, auditing and archiving each actions. ‐ Consulting with other departments and divisions, providing briefs and insights to Management regarding technical matters and provide suggestions and proper feedback. Show less



Mobily

• Saudi Arabia
• Telecommunications
• 700 & Above Employee

• FTTH technician

  • Sep 2013 - Nov 2015

• Coordinator Fiber Optic Division

  • Sep 2013 - Nov 2015

  ‐ Workforce: Analyst in a Contact Center environment responsible for Key responsibilitiesalso includes attendance and scheduling functions.‐ Customer Service and Relations: Answering Queries, offering Services andUpgrades, Updating their information and requests, and Dealing with VIP customerswith attention to detail.‐ Translating the technical terms to senior managers and vice versa towardstechnicians, following guidelines and suggesting solutions to technicians that arewithin these guidelines‐ Raising Tickets via customer’s phone call, making sure it is done in the best matterwith the technician team, Closing tickets and following up with VIP customer.‐ Troubleshooting issues and reporting to senior management‐ Involving with people, explaining, answering questions and mitigating possible andpotential outcomes. Show less



College of Telecomm. & Electronics

• Jeddah Governorate, Saudi Arabia

• Technical Support and Network Coordinator

  • Mar 2012 - Jun 2013

  ‐ End Devices Maintenance: printers, monitors, computers, raising tickets, following up and making periodical checks. ‐ Administrating: Reporting, Troubleshooting, Solving & Archiving each ticket in systematic order. ‐ Periodical checks and assuring every device is in its correct network and subnetwork. ‐ Systems: creating users, and giving each user its authority, and limitation within the network. ‐ End Devices Maintenance: printers, monitors, computers, raising tickets, following up and making periodical checks. ‐ Administrating: Reporting, Troubleshooting, Solving & Archiving each ticket in systematic order. ‐ Periodical checks and assuring every device is in its correct network and subnetwork. ‐ Systems: creating users, and giving each user its authority, and limitation within the network.



Saudi Telecom Company

• Jeddah Governorate, Saudi Arabia

• Salesman, Helpdesk

  • Feb 2011 - Jan 2012

  ‐ Advanced user of Operating system: Answering Queries, offering Services Updating information, and Dealing with customers issues. ‐ Customer Relations: Answering Queries, offering Services Updating information, and Dealing with customers issues. ‐ Advanced user of Operating system: Answering Queries, offering Services Updating information, and Dealing with customers issues. ‐ Customer Relations: Answering Queries, offering Services Updating information, and Dealing with customers issues.