Reservation and sales administration

• Feb 2023 - Present

● Monitor group reservations activities and cut-off schedules● Review allotments based on cut-off schedules● Monitor inventory control and selling strategies as instructed● Oversee all arrivals during tight periods to minimize unexpected "wash" or attrition● Maintain Connection with Key Account Managers.● Updating rate setup

Sales Executive

• Feb 2022 - Feb 2023

Responsible for Corporate and Travel Agent Room Sales for the hotel.● Clear understanding of the hotels business strategies then set goals and todetermine action plans to meet those goals.● Update action plans and financial objectives quarterly.● Identify new markets and business opportunities and increase sales.● Represent Hotels in various events and exhibition.● Implements all sales action plans related to my market areas as outlined in themarketing plan.

Tranier and Team Leader

• Nov 2021 - Feb 2022

In charge of the full operation of the hotel at the night shift● Prepare and handle the night audit● Audit and create all required reports for the night run● Arrange the reception for the Morning shift● Manage guest inquires, check-in and check-out● Billings and reservations amendments● OPERA PMS

Night In charge

• Aug 2021 - Dec 2021

Front Office in Charge

• May 2021 - Jul 2021

Area Business Manager

• Nov 2019 - Dec 2020

● Manage and support company partners to market organization services in thedesignated region for profitability.● Perform market analysis to evaluate market dynamics and explore businessopportunities throughout the assigned field.● Conduct promotional activities to generate income and increase the visibility ofthe brand.● Implement business strategies to meet quarterly and yearly goals. Track andmonitor budget, assets, stocks, etc.

operations captin

• Dec 2018 - Nov 2019

Established organizational vision and developed strategies to achieve sales, profitand loss and customer service goals.● Maintained higher quality of work than company average.● Managed day-to-day hotels operations, including supervision and assignmentdelegation for hotels-member team.● Training and skills development for the Front Office and Housekeepingdepartments.● Routine and random inspections on rooms to make sure rooms are up to companystandards.

Assistant Front Office Manager

• Feb 2017 - Feb 2019

● Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance. ● Oversaw staff training for 15 employees, ensuring all staff training was up-to-date. ● Managed 15 to 20-employee front office, supervising workers and enhancing productivity and efficiency. ● Increased team productivity by reorganizing office supplies and protocols. ● Developed standard operating procedures for all administrative employees. Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using IDS software. ● Decreased training time 33% by designing effective new training program for 2 departments. ● Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members. ● Managed and created staff schedules Show less