Software Technical Support

• Sep 2022 - Present

Project Coordinator

• Dec 2019 - Aug 2022

 Set up workstations with computers and necessary peripheral devices (routers, printers etc.)  Develop and maintain document control processes for the efficient management and Software Support  Rapidly establish a good working relationship with customers and other professionals, such as software developers  Serve as the subject matter expert supporting MAC OSX, Windows, and all common office software and applications, such as Microsoft, Adobe and G-Suite products  Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware  Ensure security and privacy of networks and computer systems  Has a strong relationship not only with the project team but also with sub-contractors to ensure that information is distributed quickly and efficiently and that queries are handled quickly and professionally.Uploading onto other EDMS as the different projects require  Install and configure appropriate software and functions according to specifications  Implement and monitor daily backup and recovery procedures - Train employees on both software and hardware, troubleshoot, and provide technical support when needed  Execute system and network administration, design, documentation, implementation, and testing., ensuring components meet needs and work together seamlessly -Implement applications and software upgrades, as well as performance troubleshooting -Analyze staff needs, identify vulnerabilities, boost efficiency and accuracy  Research and evaluate emerging technologies, hardware, and software  Projects dealt with – NFE-WWTP (Qatar Gas), Qatar Steel, PSK & Ashghal PTP & STP plants. Show less

Learning and Development (IT) Coordinator

• May 2018 - Jul 2019

Ensure that the business unit is applying Jumeirah training processes and standards in a way that is consistent with other business units and is adopting best practice wherever identified• Adhere to Train and Develop colleague process standards in the planning, coordination, delivery and evaluation of training and development activities• Complete the annual learning and development needs analysis, developing the annual training plan and conducting the annual evaluation of training• Ensure that the Jumeirah's is meeting Regional and business unit training targets and objectives• Carry out effective training on a range of subjects, with a focus on: Jumeirah Service Module Trainings, Supervisory skills development trainings, Managerial development trainings, On the Job Trainer• Accredit departmental trainers by conducting On the Job trainer and Team trainer assessments • Develop training sessions that satisfy identified operational needs within the business unit• Organize and plan how to accomplish business objectives and meet specified goals• Establish & maintain effective relationships to ensure a constructive and cooperative working environment with all colleagues• Conduct departmental training reviews and monitor the effectiveness of departmental training and departmental trainers and provide assistance where necessary• Manage the internship and management traineeship programs• Liaise with external training providers to organize training for the individual or organisational development needs identified• Communicate information about training events in a timely and professional manner to ensure the business is kept up to date about training and development activities• Represent the L&D Team and the business unit at internal and external meetings/ workshops • To carry out any other reasonable duties as required by Management Show less

Engineering Coordinator

• Jun 2016 - May 2018

* Support Department Director with clerical support.* Record inputs and logs daily and annual preventive maintenance work orders.* Assist all Engineering Department personnel along with entire hospital staff with any needs.* Update and maintain Engineering Department payroll using time and attendance system.* Coordinate with design consultants, engineers project representatives, statutory and authority agencies to set up design deliverable requirements for submission.* Review design deliverable together with design consultant and engineers to ensure order for submission.* Participate in technical design clarification and project meetings.* Coordinate with project coordination team members, vendors and subcontractors with regards to work ability and construct ability of design.* Develop relations with planning engineer on design submission schedule and ensure timely design submissions.* Coordinate with document controller on design deliverable transaction to ensure smooth flow of documents.* Assist procurement team with all necessary technical inputs to facilitate award of procurement and subcontract packages.* Involve in technical clarifications as required.* Assist QA, QC and Site Construction Team to address technical issues and establish method statements.* Provide administrative support for division manager and discipline department heads. Lead and direct routine Engineering Division activities.* Yearly preparation on Departmental Budgets & P&L.* Expertise in Aconex System.* Pre-opening Maintenance & Energy Consultant in Jumeirah Al Naseem (phase 4 of madinat jumeirah) Show less

QA Tester

• 2015 - Jan 2016

To read all the documents and understand what needs to be tested. Based on the information procured in the above step decide how it is to be tested. Inform the test lead about what all resources will be required for software testing. Develop test cases and prioritize testing activities. Execute all the test case and report defects, define severity and priority for each defect. Carry out regression testing every time when changes are made to the code to fix defects. Show less

FINAL PROJECT

• Jul 2015 - Oct 2015

Andriod Application for the local Farmers in and around Kerala.