Mohammed Ahtsham
Generalist Adviser at Citizens Advice North Hertfordshire- Claim this Profile
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English Native or bilingual proficiency
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Urdu Professional working proficiency
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Hindi Professional working proficiency
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Arabic Elementary proficiency
Topline Score
Bio
Credentials
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Cybersecurity Virtual Experience Program
MastercardJun, 2022- Oct, 2024 -
Energy and Infrastructure - Projects Virtual Experience Programme
AshurstJun, 2022- Oct, 2024 -
Intellectual Property Virtual Experience Programme
Shepherd and WedderburnJun, 2022- Oct, 2024 -
Cyber Security Global Virtual Internship
Clifford ChanceMar, 2022- Oct, 2024
Experience
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Citizens Advice North Hertfordshire
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United Kingdom
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Information Services
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1 - 100 Employee
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Generalist Adviser
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Dec 2022 - Present
Demonstrated ability to identify and analyze complex issues: I conduct client interviews to uncover root issues and provide tailored advice. Proven track record of client representation: In my role, I acted on behalf of clients to facilitate communication with relevant parties. This experience demonstrates my ability to represent clients effectively and ensure their needs are met. IT proficiency: Utilizing IT systems to efficiently record and track statistical data, maintain records, and produce documents related to research, campaigns, and funding requirements. This experience showcases my ability to use technology to enhance productivity and efficiency. Strong research and documentation skills: In this role, I was responsible for producing documents related to research, campaigns, and funding requirements. Ability to work under pressure and meet deadlines: I often work under pressure to meet deadlines while providing high-quality advice to clients. Show less
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Citizens Advice
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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Adviceline Assessor - Volunteer
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Feb 2022 - Jan 2023
Client support: I provided crucial support to clients in need. My ability to approach clients with compassion, empathy, and patience allowed me to connect with people from diverse backgrounds and resolve a wide range of issues. Expertise in data handling and GDPR compliance: I developed a strong understanding of GDPR regulations and the importance of handling sensitive client data with care. I ensured that all data entry tasks were completed in line with these regulations, ensuring client confidentiality and data protection. Strong administrative skills: I showcased my excellent administrative skills by preparing reports, drafting letters, and emails with a high degree of accuracy and attention to detail. My experience has helped me develop strong organizational and time management skills. Effective teamwork and collaboration: I collaborated with other volunteers and staff members to ensure the smooth running of the office and provide efficient services to clients. This experience has helped me develop excellent teamwork and interpersonal skills. Show less
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Clyde & Co
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United Kingdom
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Law Practice
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700 & Above Employee
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Insight Day Participant
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Sep 2022 - Sep 2022
Following an invitation, I attended an Insight Day at Clyde & Co, during this experience, I had the opportunity to gain an in-depth understanding of the firm's culture, values, and the legal sector as a whole. I was able to network with various professionals, including lawyers and recruitment teams, allowing me to gain a valuable insight into the recruitment process and the qualities that Clyde & Co looks for in potential candidates. This experience has equipped me with the knowledge and skills required to succeed in the legal sector and at a prestigious law firm such as Clyde & Co. Overall, my participation in the Clyde & Co Insight Day has demonstrated my strong interest in pursuing a career in law and my commitment to developing the skills and knowledge necessary to succeed in the field. Show less
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Nucleus Legal Advice Centre
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United Kingdom
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Law Practice
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1 - 100 Employee
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Administrative Adviser - Volunteer
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Jul 2022 - Aug 2022
Strong communication skills: As the first point of contact for clients, I managed email communication effectively and responded to inquiries promptly. Problem-solving abilities: Dealing with client inquiries and requests required me to think on my feet and provide solutions quickly. Attention to detail and reliability: Maintaining an organized and accurate filing system was crucial to ensuring that important documents were accessible and secure. Strong communication skills: As the first point of contact for clients, I managed email communication effectively and responded to inquiries promptly. Problem-solving abilities: Dealing with client inquiries and requests required me to think on my feet and provide solutions quickly. Attention to detail and reliability: Maintaining an organized and accurate filing system was crucial to ensuring that important documents were accessible and secure.
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True North Security
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Internet Publishing
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1 - 100 Employee
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Security Guard
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Sep 2018 - Sep 2019
Demonstrated strong work ethic and initiative by proactively offering assistance with additional tasks and projects. Developed the ability to perform well under pressure and take on a high level of responsibility. I had to deal with high-pressure situations and make quick decisions. Displayed excellent communication skills by interacting with a diverse range of people on a daily basis. I had to interact with people from various backgrounds and levels of authority. This helped me develop strong interpersonal skills Show less
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Old Navy
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United States
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Retail
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700 & Above Employee
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Sales Associate
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Mar 2017 - May 2017
Demonstrated strong leadership abilities by assessing team members' strengths and weaknesses and providing support and guidance, resulting in a 50% improvement in performance. Utilized effective time management skills to assess workload and resources, and allocated tasks appropriately to ensure timely completion of projects. Displayed excellent communication skills while collaborating with team members and customers, and resolved issues promptly and professionally to ensure customer satisfaction. Developed a deep understanding of customer needs and preferences, resulting in successful sales and a high level of customer retention. Show less
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Between Friends.
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1 - 100 Employee
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Volunteer
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Jan 2017 - Feb 2017
I volunteered with Between Friends, a non-profit charity organization, demonstrating a passion for giving back to the community and a desire to make a positive impact. Developed skills in working with special needs individuals, showcasing adaptability, patience, and perseverance in dealing with unique challenges and needs. Learned quickly from experienced volunteers and demonstrated dependability by consistently showing up for scheduled shifts, showing a strong work ethic and commitment to the organization's mission. Ability to work out of the comfort zone and deal with unfamiliar situations, displaying a willingness to learn and take on new challenges. Experience in a non-profit environment and working with diverse groups of individuals, highlighting strong interpersonal skills and the ability to work collaboratively towards a common goal. Show less
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Alberta Health Services
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Canada
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Hospitals and Health Care
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700 & Above Employee
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Wayfinder - Volunteer
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Oct 2015 - Oct 2016
Volunteered at Foothills Medical Centre which is Western Canada's Largest Healthcare facility. Developed strong social awareness skills and maintained a professional demeanor while interacting with patients, visitors, and hospital staff. This has honed my ability to effectively communicate with individuals from diverse backgrounds and handle sensitive situations with care and empathy. Contributed to a positive patient and visitor experience by providing timely and reliable assistance. This demonstrates my commitment to delivering exceptional service and my ability to go above and beyond to ensure the needs of clients are met. Gained invaluable experience in navigating complex systems and processes within a healthcare setting. This has given me a unique perspective on the importance of meticulous record-keeping, data management, and compliance with relevant policies and regulations. Show less
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Education
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2021 - 2022
The University of Law
Master of Laws - LLM, Legal Practice (SQE 1&2) - Corporate/Commercial Pathway -
2018 - 2021
Birkbeck, University of London
Bachelor of Laws, LLB (Hons), 2:1
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