Experience

Dar Al-Fikr Schools

• Saudi Arabia
• Education Administration Programs
• 1 - 100 Employee

• Network Administrator and helpdesk support

  • Jan 2004 - Present

  Duties & Responsibilities: • Configuration and maintenance of the school network, wired and wireless network points, Internet connectivity, and physical and virtual servers. •Technical support for applications, installation of operating systems, software and protection systems, technical support for electronic whiteboards and “data show” projectors, and other technical equipment for classrooms. • Support and administer third-party applications • Ensure network security and connectivity • Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses • Set up user accounts, permissions and passwords • Technical support for Google Education Services and LMS educational content management systems. • Define network policies and procedures • Specify system requirements and design solutions •Technical support for international tests such as MAP - TOEFL. • respond to requests for technical assistance in person, via phone, and electronically • diagnose and resolve technical hardware and software issues • research questions using available information resources • advise users on appropriate action • follow standard helpdesk procedures • log all helpdesk interactions • administer helpdesk software • network administrator • redirect problems to appropriate person • identify and escalate situations requiring urgent attention •Inventory and study of procurement needs and their technical specifications and evaluate quotations. track and route problems and requests • prepare activity reports • stay current with system information, changes and updates •redirect problems to appropriate person • identify and escalate situations requiring urgent attention • track and route problems and requests • prepare activity reports • stay current with system information, changes and updates •Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers Show less