Commercial Manager

• Jun 2019 - Present

- Identified customer acquisition channels and cultivated stronger relationships with channel partners to amplify customer engagement. - Established robust connections with government, semi-government, and private entities, fostering beneficial collaborations. - Ensured exceptional customer experiences by overseeing service delivery and adherence to high standards. - Cultivated brand loyalty and recognition in the market for Smart Salem services. - Led the inception of the Smart Salem Medical Center project catering to VIP clientele, inaugurated by Dubai's Crown Prince, H.H Sheikh Hamdan Bin Mohammed Al Maktoum. - Spearheaded initiatives in Artificial Intelligence solutions, including Facial and IRIS Recognition, Robotics, and Smart Home innovations. - Provided leadership to cross-functional IT teams, facilitating seamless integration of diverse solutions. - Supervised on-site construction activities at the center, orchestrating tasks for contractors and sub-contractors. - Formulated and executed project plans aligned with company objectives. - Managed project budgets effectively, exploring alternate resources and solutions when necessary. - Directed the Research and Development team in sourcing cutting-edge healthcare technologies for present and future projects. - Produced comprehensive financial and status reports for presentation to the company's board. - Undertook the role of Account Manager for the end-to-end management of the COVID-19 solution, encompassing supply, installation of medical and PCR machines, inventory management, post-sales support, customer relationship enhancement, and payment tracking. - Pioneered the establishment of the Home Care department Show less

Projects Manager

• Jul 2015 - Jun 2019

- Successfully managed Ministry of Culture and Knowledge Development's participation in Gitex and Innovation Week during 2015 and 2016.- Oversaw the transformation of the Federal Smart Library launched by H.H. Sheikh Mohammed Bin Rashid and H.H. Sheikh Nahayan in November 2016.- Analyzed clients' business requirements, proposed effective solutions, and ensured alignment with business processes.- Led requirements elicitation, analysis, communication, and validation, while aligning changes with best practices.- Aligned client objectives with strategic roadmaps to drive goal attainment.- Bridged communication between clients and technical teams, ensuring clear understanding of business cases.- Strategically identified automation tasks, defined scope, and acquired requirements.- Managed project discovery and analysis, producing comprehensive Business Requirements specifications.- Equipped teams with customer insights, enhancing overall performance.- Ensured adherence to specifications and standards, escalating unresolved issues.- Developed and maintained standardized documentation for clarity and consistency.- Provided training and support to customers on software systems.- Produced and updated technical documentation, user guides, and online resources.- Supported project deadlines, conducted organized presentations, and managed project schedules.- Delegated responsibilities, monitored project performance against contracts, and reviewed resource estimates.- Managed project changes, updating schedules in collaboration with engineering and project management.- Collaborated with business analysts and project engineers to develop and sustain detailed schedules. Show less

Business System Analyst

• Jul 2015 - Jul 2017

Senior Projects Manager

• May 2010 - Jun 2015

• Senior Projects Manager: 2013 – present Main Duties: - Self Service Solution project management - QMS Project management - Service Management Systems (Cherwell, and BMC solutions) project management • Project Manager: 2011 – 2013 Main Duties: - Installation and Configuration of Service Management Systems (Cherwell, and BMC solutions) - Low Current and Time Attendance Systems - e-Portal systems - ID Card systems - Installation and Configuration and Maintenance for Kiosk & ATM Machines - Installation and Maintenance for eAsset system Devices and printers. - Installation and Configuration for ePayment machines (POS) • System Engineer: 2010 - 2011 Main Duties: - Expert in Servers Installations and configuration Active Directory Server by defining the group policies and creating company users and managing them. - Mail Server Installation and creating quota for each user , - DNS Server Installation. - Database server installation “ SQL 2005,2008,2012 ” , - Web applications installation on different MS platforms up to latest 2012 edition. Show less

System Administrator

• May 2007 - May 2010