Experience

GCC Olayan

• Saudi Arabia
• Truck Transportation
• 100 - 200 Employee

• Aftersales Product Specialist

  • Jun 2020 - Present

  Major Brands - SCANIA, PACCAR, ATLAS COPCO & SENNEBOGEN 🌍 Saudi Arabia | 🚀 Sales Growth | 💡 Market Research | 📈 Exceeding Targets | 🤝 Collaboration | 💼 Account Management | 🌟 Customer Service | 💪 Negotiation | 🎓 Mentorship 🔧 Managing and improving aftersales service and support processes 🔍 Conducting market research to identify customer needs and preferences 🚀 Collaborating with cross-functional teams to launch new products and services 📊 Analyzing customer data to improve offerings 🎯 Developing training programs for customer service and technical teams 🌟 Led development of aftersales service programs for higher satisfaction 💼 Coordinated technical support for timely issue resolution 📈 Increased customer satisfaction by 15% through market research ✅ Achieved 20% increase in first-call resolution through training programs 💰 Identified trends for a 10% revenue growth through customer data analysis Show less



Arabian Auto Agency

• Automation Machinery Manufacturing
• 100 - 200 Employee

• Parts Support Specialist

  • Jun 2017 - May 2020

  🔧 Provided technical support and guidance to customers regarding parts inquiries and orders ⚙️ Processed and fulfilled parts orders with accuracy and timely delivery 🔀 Collaborated with departments to ensure parts availability and efficient inventory management 🤝 Developed and maintained relationships with customers and suppliers for repeat business 🔍 Investigated and resolved customer complaints and issues related to parts orders 📚 Stayed up-to-date with industry trends and product knowledge for exceptional service 💬 Communicated technical information clearly and concisely to customers 💯 Processed parts orders accurately and efficiently ⏰ Coordinated with departments for parts availability and timely delivery 🌟 Cultivated relationships for repeat business, resolved issues promptly 🔍 Stayed current with trends, managed inventory, and suggested improvements 📊 Conducted regular inventory audits, ensuring accuracy 💡 Provided valuable input for enhancing parts ordering and inventory management 📝 Maintained accurate records of customer interactions and parts orders Show less



Ibrahim A. Hamid Malibary Co.

• Sales Specialist

  • Jan 2016 - Jun 2017

  📈 Generated new leads & built client relationships through regular visits, driving sales growth & revenue. 🎯 Exceeded sales targets consistently with effective strategies and leveraging market trends for product demand. 🔍 Conducted market research for valuable insights, aiding senior management in informed decision-making. 🤝 Collaborated with cross-functional teams to execute impactful marketing campaigns, boosting brand awareness. 💡 Conducted product demonstrations, effectively communicating features to drive sales. 💼 Managed accounts and ensured timely payment collection, improving cash flow. 🌟 Provided exceptional customer service, fostering strong client relationships and driving repeat business. 💪 Negotiated and closed deals, showcasing strong persuasion and negotiation skills. 🎓 Mentored junior sales reps, sharing best practices for professional development. 🌍 Saudi Arabia | 🚀 Sales Growth | 💡 Market Research | 📈 Exceeding Targets | 🤝 Collaboration | 💼 Account Management | 🌟 Customer Service | 💪 Negotiation | 🎓 Mentorship Show less