Experience

G.E.D Travel

• Travel Arrangements
• 1 - 100 Employee

• Sales Executive and Senior Corporate Travel Consultant

  • Aug 2021 - Present

  *Handling Inbound & Outbound sales calls of clients and suppliers. *Handling sales call for potential Cooperates & Retails clients. *Handling email and call travel request orders for Corporate and Retails clients. *Handling VISA requests for Schengen Countries, UK, USA, Turkey, Oman, KSA and UAE. *Dealing with all documentation completion for VISA requests of Schengen Countries, UK, USA, Turkey, Oman, KSA and UAE. *Maintaining and collecting all details for current situation & entry restrictions for inbound and outbound to/from Doha. *Eliminated project gaps and maintained accurate airline regulations and tariffs and travel law knowledge. *Automated office operations to manage client correspondence, record tracking and data communications. *Handling issuance, amendments, refund and refund follow up forDiscover Qatar quarantine bookings. *Handling quotation deals between suppliers and clients forHoliday packages for Europe, UAE, Turkey, Azerbaijan, Georgia etc. *Booking and issuing International/Domestic Air-Tickets on Galileo, Amadeus, and LCC Online Portals. *Handling Schedule changes and amendments of International/Domestic Tickets. *Handling reissuance and EMD issuance. *Handling travel arrangements for groups, couples, executives and special needs clients. *Addressing client inquiries and resolved issues and complaints regarding various travel arrangements. *Preparing invoices and receipt vouchers. Maintaining outstanding and settled payment data. Show less



Yatra Online Pvt Ltd

• Travel Arrangements
• 1 - 100 Employee

• Team Leader-TATA Consultancy Services Travel Process

  • Jul 2019 - Jul 2021

  • Currently working as a Team Leader - TCS Travel Process for YATRA Online PVT LTD. • Handling team of minimum 6staffs at a time for night shift Emergency Travel Services. • Preparing team duty rosters and handling all administrative work related to holidays, training etc. • Providing on-floor training to team-mates related to process queries and GDS. • Being team leader, managing evaluation and staff enhancement programs. • Being team leader, managing discussions and meetings between staffs and H.O. Management. • Managing on-floor discipline and professional environment to keep smooth and error-less work. • Booking and issuing International/Domestic Air-Tickets on Galileo, Amadeus, and YATRA Online Portal • Handling Travel requests receiving from TCS-Travel Officers for preparing airline bookings. • Handling Tata Consultancy processes for Europe, Western India, Asia-Pacific and India domestic. • Handling Inbound & Outbound calls of travelling associates and travel officers. • Handling Group reservations and ticketing. • Offering the lowest fare available on GDS / LCC Websites. • Handling staffs, team member’s queries & questions regarding travel process and reservation & re-issuance, refunds. • Handling Schedule changes and amendments of International/Domestic Tickets. • Handling Cancellation’s for International/Domestic Tickets. Show less



Al Qayed Travel and Tours

• Qatar
• Airlines and Aviation
• 1 - 100 Employee

• Senior Travel Corporate Consultant

  • May 2015 - May 2019

  Positions held in Al Qayed Travel and Tours, Doha - Qatar: From May’15 to May’16 : Jet Airways, Doha GSA Travel Consultant Since May’16 to May’19 : Al Qayed Travel and Tours, Doha as Senior Travel Corporate Consultant Key Result Areas: • Worked as a Senior Travel Corporate Consultant for Al Qayed Travel & Tours. • Handling Hotel sales and after sales services through online portals, local & international suppliers and TBO. • Handling Car & Chauffeur transfer sales and after sales service through online portals, local & international suppliers and TBO. • Issuance of International/Domestic Air-Ticket’s on Amadeus, Galileo, Sabre and Jet Airways Sabre system. • Handling sales calls for in house corporates and new/upcoming corporates. • Attending sales meet with airline sales and ticketing team to enhance product knowledge. • Attending sales meet and calls with holiday suppliers from local & international vendors to be updated on product knowledge. • Offering the lowest fare available on GDS / LCC Websites. • Worked as a Jet Airways GSA Travel Consultant. • Handling Inbound & Outbound calls of passengers and travel agent. • Handling Group reservations and ticketing and preparing load sheets for Jet Airways flight’s DOHA airport operations • Handling travel agent queries & questions regarding reissues/refunds/EMD, airline seat confirmation. • Handling Schedule changes and amendments of International/Domestic Tickets. • Handling Cancellation’s for International/Domestic Tickets. Show less



Al Tayyar Travel Group

• Saudi Arabia
• Hospitality
• 300 - 400 Employee

• Travel Coordinator

  • Jan 2013 - May 2015

  Key Result Areas: • Issuing International/Domestic Air-Ticket’s on Sabre, Amadeus and Galileo. • Offering the lowest fare available on GDS / LCC Websites. • Worked in Implant for Al-Jazirah Vehicles Agency as a Travel Consultant. • Worked as a Counter Reservation and Ticketing Agent. • Worked as an Airline Reservation and Ticketing Agent for Saudi Ministry of Higher Education Dpt. (MOHE) to handle Saudi Students travelling to/from USA and Saudi Arabia. • Worked as an Airline Coordinator for Airline Operation Dpt. (Operation team) to handle coordinate between all over Saudi Arabia branches (Al-Tayyar Travel Agency Branches) and all airline teams. • Handling staff queries from branches & implants on airline contracts, GDS Reissues/refunds/EMD’s, airline seat confirmation. • Handling Hotel sales and after sales services through online portals, local and international supplier. • Handling Car & Chauffeur transfer sales and after sales service through online portals, local and international suppliers. • Handling Schedule changes and amendments of International/Domestic Tickets. • Handling Cancellation’s for International/Domestic Tickets. Show less



JR TECHNOLOGIES

• Greece
• Airlines and Aviation
• 1 - 100 Employee

• Ticketing Supervisor, Amadeus and Sabre

  • Jan 2012 - Jan 2013

   Issuing International Air-Ticket’s on Sabre and Amadeus (Auto + Manual)  Providing consolidated fares to USA based Travel Agents and Customer over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.  Issuing International Air-Ticket’s on Sabre and Amadeus (Auto + Manual)  Providing consolidated fares to USA based Travel Agents and Customer over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.



WNS Global Services

• Financial Services
• 300 - 400 Employee

• CSA in Al Shamel Trvael Prcoess and TQ&R process

  • Jun 2011 - Jan 2012

   Booking and issuance of international ticketing  Working on Sabre GDS.  Offering the lowest fare available on Sabre / LCC Websites.  Providing fares details to Travel officers and corporates based in Kuwait over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.  Booking and issuance of international ticketing  Working on Sabre GDS.  Offering the lowest fare available on Sabre / LCC Websites.  Providing fares details to Travel officers and corporates based in Kuwait over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.

• Ticketing Executive

  • May 2010 - Jan 2011

   Issuing International Air-Ticket’s on Sabre and Amadeus (Auto + Manual)  Providing consolidated fares to USA based Travel Agents and Customer over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.  Issuing International Air-Ticket’s on Sabre and Amadeus (Auto + Manual)  Providing consolidated fares to USA based Travel Agents and Customer over the call and emails.  Handling Schedule changes and amendments of International/Domestic Tickets.  Handling Cancellation’s for International/Domestic Tickets.



Atlas World Travel Agency

• Visa Executive

  • Oct 2009 - Jan 2010

  Giving details to passenger for visa documentation of all the countries. Preparing documents for Visa process. Giving details to passenger for visa documentation of all the countries. Preparing documents for Visa process.