Experience

The St. Regis Atlanta

• United States
• Hospitality
• 1 - 100 Employee

• Food and Beverage Voyager

  • Jun 2023 - Present



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• Guest Experience Expert

  • May 2022 - May 2023

  • Resolving complaints beyond satisfaction to demonstrate service excellence • Personalizing service handling to exceed customers’ expectations • Taking ownership of service failures to regain trust and loyalty • Promote different experiences that guests could explore • Collaborating with other department to create memorable experience for the guest • Resolving complaints beyond satisfaction to demonstrate service excellence • Personalizing service handling to exceed customers’ expectations • Taking ownership of service failures to regain trust and loyalty • Promote different experiences that guests could explore • Collaborating with other department to create memorable experience for the guest



University of Central Florida – Rosen College of Hospitality Management

• United States
• Higher Education
• 1 - 100 Employee

• Social Event Leader

  • Mar 2022 - May 2023

  • Achieved recruiting volunteers by searching and interviewing participants for the event • Selected the event venue to achieve the initial plan of the event • Planning the food and beverage menus to achieve the event experience • Negotiated and signing contracts with entertainment companies • Managing F&B operations with Banquet team to ensure F&B anticipate guest needs • Insured the satisfaction of the VIP Guests, by communicating with the guests • Achieved recruiting volunteers by searching and interviewing participants for the event • Selected the event venue to achieve the initial plan of the event • Planning the food and beverage menus to achieve the event experience • Negotiated and signing contracts with entertainment companies • Managing F&B operations with Banquet team to ensure F&B anticipate guest needs • Insured the satisfaction of the VIP Guests, by communicating with the guests



UCF Athletics Association Inc.

• United States
• Spectator Sports
• 100 - 200 Employee

• • Nov 2021 - Aug 2022

  • Organized, University Central of Florida, sport events• Provided recommendations for faculty, students, and all fans of UCF• Created personalized experiences for luxury guests with high expectations• Ensured the guests safety during the sport game

• • Sep 2021 - Nov 2021



Majid Al Futtaim

• United Arab Emirates
• Retail
• 700 & Above Employee

• Marketing Specialist

  • Apr 2021 - Jul 2021

  • Measured, presented, and explained, the Customer Satisfaction Score • Collaborated with the Operations Department to analyze guests’ satisfaction scores • Initiated and managed corporate contracts with clients • Contributed to lateral service to best service guests and foster loyalty • Measured, presented, and explained, the Customer Satisfaction Score • Collaborated with the Operations Department to analyze guests’ satisfaction scores • Initiated and managed corporate contracts with clients • Contributed to lateral service to best service guests and foster loyalty



Riyadh Medical Center

• Riyadh, Saudi Arabia

• Customer Service/ Front Desk Executive

  • May 2019 - Aug 2019

  • Received patients and carrying out all their needs to enter to doctor • Recorded Patients’ information accurately and delivered it to doctors • Connected with the insurance companies to get Treatment approval • Received patients and carrying out all their needs to enter to doctor • Recorded Patients’ information accurately and delivered it to doctors • Connected with the insurance companies to get Treatment approval



Dr.Sulaiman Al Habib Medical Center, Riyadh

• India
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service/ Call Center Agent

  • May 2018 - Sep 2018

  • Connected insurance companies with Human Resources Department • Resolved complaints beyond satisfaction to demonstrate genuine care • Maintained information and records on all hospital patients • Trained Ladies and Gentlemen on Call Center Department • Connected insurance companies with Human Resources Department • Resolved complaints beyond satisfaction to demonstrate genuine care • Maintained information and records on all hospital patients • Trained Ladies and Gentlemen on Call Center Department