Experience

Magnetar

• Saudi Arabia
• Hospitals and Health Care
• 1 - 100 Employee

• Senior Clinical Application Specialist

  • Jan 2022 - Present

  Riyadh, Saudi Arabia -Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. -Identifies user, functional, and technical requirements for information systems ,by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors;… Show more -Provides orientation and/or technical training to various users by teaching functions, procedures, and processes of the electronic health record (EHR) system to provide individuals with the necessary information to operate, maintain, and/or support information systems. -Identifies user, functional, and technical requirements for information systems ,by conducting user interviews; performing workflow analysis; performing data analysis; identifying patterns in system and/or user errors; identifying roles and access privileges; testing the functionality of modules, components, and/or entire information systems; creating, reviewing and updating training materials; identify and resolve potential problems, and assisting in the implementation and conversion project plans for new information systems and/or enhancements (e.g. upgrades, design changes). -Performs highly specialized complex information system analysis for an integrated system including design, testing (Unit, System, and Integration), training, IT project management, and implementation of various EHR modules including but not limited to: Registration, Scheduling, Lab, Radiology, and Pharmacy by conducting workflow data analysis, data mapping and integration sessions. -conducting data collection and meetings with the subject matter experts to gain full understanding of system usability. -Coordinates information systems projects by collaborating with stakeholders of information systems (e.g., users, departmental leaders, project managers, vendors, programmers); monitoring progress on various assignments related to the project(s); providing management with status updates; using appropriate methods to ensure the completion and successful implementation, integration, transition, and/or efficiency of new information systems and/or information system enhancements. -Monitors vendor performance by reviewing Statement of Works (SOWs), tracking project timelines, and reporting status to management. Show less



IQVIA Middle East and Africa

• United Arab Emirates
• Hospitals and Health Care
• 200 - 300 Employee

• HIS | EMR | RCM Implementation Specialist

  • Aug 2020 - Jan 2022

  Riyadh, Saudi Arabia *Managing software implementation and orchestrate hardware installation by maintaining and tracking internal and external communications, achieve milestones and technical nuances. *Streamline end-user training process; act as mentor and Subject Matter Expert across the different hospital departments. *Work independently with various departments to coordinate and troubleshoot HIS | EMR | RCM activities. *Provide information and data for analysis, monitor and support QA… Show more *Managing software implementation and orchestrate hardware installation by maintaining and tracking internal and external communications, achieve milestones and technical nuances. *Streamline end-user training process; act as mentor and Subject Matter Expert across the different hospital departments. *Work independently with various departments to coordinate and troubleshoot HIS | EMR | RCM activities. *Provide information and data for analysis, monitor and support QA process through implementation process. *Provide remote and telephone support for clients when issues arise with software suite. *Validate system integration for release, and test beta programs, program modifications, and database changes. *Train physicians and administrative personnel on respective applications Arcus Air prior to and during go-live period. *Manage escalated complex customer issues, including technical support troubleshooting and service problems from complaint to successful resolution. Show less



Mouwasat Medical Services

• Saudi Arabia
• Hospitals and Health Care
• 700 & Above Employee

• Application Support Specialist HIS | RCM

  • Nov 2015 - Aug 2020

  Riyadh, Saudi Arabia *Participate in the new health information system DXC implementation in all Mouwasat branches include reviewing requirements, testing and go-live support. *Responsible for providing 2nd & 3rd line support for HIS | RCM & conducting user training sessions for both higher and lower level through the organization. *Subject Matter Expert (SME) in Healthcare Information Systems and all related work-flows and modules such as services coding, Laboratory, revenue cycle, collections… Show more *Participate in the new health information system DXC implementation in all Mouwasat branches include reviewing requirements, testing and go-live support. *Responsible for providing 2nd & 3rd line support for HIS | RCM & conducting user training sessions for both higher and lower level through the organization. *Subject Matter Expert (SME) in Healthcare Information Systems and all related work-flows and modules such as services coding, Laboratory, revenue cycle, collections management Radiology, Nursing, Pharmacy, Outpatient & Inpatient modules. * Provide technical assistance and support for incoming queries and issues related to health care application.

• Information Technology Support Specialist

  • Nov 2013 - Nov 2015

  Ad Dammām, Eastern, Saudi Arabia * Provide support to network printers, software and hardware and provide adequate training to operate various systems and printers. * Maintain computers at conference or seminar locations and conduct various meetings and conventions. * Analyze requirement and determine current configuration requirement and prepare specification to facilitate hardware acquisitions.