Mohammadali Moghadam
Chief Customer Relations officer at MTN Irancell- Claim this Profile
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Bio
Sadaf Ahmadi
While there are lots of managers who plan businesses professionally, a few of them are like Mr. Moghadam who has also the ability to execute and transfore ideas into flawless operations and results. I witnessed his leadership positively encourage all of us to go beyond our boundaries, which made an enjoyable but productive work environment. He gave 100% of himself to the team, and has a knack for analyzing the requirements of a project/role and finding the right resourc/person to fill it, which resulted in increased efficiency and improved dynamics. Working with a chief like him was constant learning and absolute pleasure.
Mazen Mroué
Happy to recommend Mohammadali Moghadam, have worked with him during my previous assignments - he has a tremendous eye for detail when it comes to the subject of Customer Experience and he is constantly worked on exploring new innovative ways to improve client services which was essential to win the Net promoting scores. MohammadAli is responsible professional who has a very strong personal code of ethics that guides his actions, was always proving himself up to every challenge he was imposed to, capable of managing much diversified projects in commercial space using highly disciplined and strict project management approach and business development techniques.
Amin Khaghani Far, DBA, PSM
Ali is a person who not only has a very good view of his job, but can also beyond his job identify aspects the issue or topic very well. By consulting with Ali, you can get more angles of the subject, those things may can help for doing more smartly. He authorizes his team to make decisions and supports them as much as possible, but make them accountable. He do support,not cover.
Sadaf Ahmadi
While there are lots of managers who plan businesses professionally, a few of them are like Mr. Moghadam who has also the ability to execute and transfore ideas into flawless operations and results. I witnessed his leadership positively encourage all of us to go beyond our boundaries, which made an enjoyable but productive work environment. He gave 100% of himself to the team, and has a knack for analyzing the requirements of a project/role and finding the right resourc/person to fill it, which resulted in increased efficiency and improved dynamics. Working with a chief like him was constant learning and absolute pleasure.
Mazen Mroué
Happy to recommend Mohammadali Moghadam, have worked with him during my previous assignments - he has a tremendous eye for detail when it comes to the subject of Customer Experience and he is constantly worked on exploring new innovative ways to improve client services which was essential to win the Net promoting scores. MohammadAli is responsible professional who has a very strong personal code of ethics that guides his actions, was always proving himself up to every challenge he was imposed to, capable of managing much diversified projects in commercial space using highly disciplined and strict project management approach and business development techniques.
Amin Khaghani Far, DBA, PSM
Ali is a person who not only has a very good view of his job, but can also beyond his job identify aspects the issue or topic very well. By consulting with Ali, you can get more angles of the subject, those things may can help for doing more smartly. He authorizes his team to make decisions and supports them as much as possible, but make them accountable. He do support,not cover.
Sadaf Ahmadi
While there are lots of managers who plan businesses professionally, a few of them are like Mr. Moghadam who has also the ability to execute and transfore ideas into flawless operations and results. I witnessed his leadership positively encourage all of us to go beyond our boundaries, which made an enjoyable but productive work environment. He gave 100% of himself to the team, and has a knack for analyzing the requirements of a project/role and finding the right resourc/person to fill it, which resulted in increased efficiency and improved dynamics. Working with a chief like him was constant learning and absolute pleasure.
Mazen Mroué
Happy to recommend Mohammadali Moghadam, have worked with him during my previous assignments - he has a tremendous eye for detail when it comes to the subject of Customer Experience and he is constantly worked on exploring new innovative ways to improve client services which was essential to win the Net promoting scores. MohammadAli is responsible professional who has a very strong personal code of ethics that guides his actions, was always proving himself up to every challenge he was imposed to, capable of managing much diversified projects in commercial space using highly disciplined and strict project management approach and business development techniques.
Amin Khaghani Far, DBA, PSM
Ali is a person who not only has a very good view of his job, but can also beyond his job identify aspects the issue or topic very well. By consulting with Ali, you can get more angles of the subject, those things may can help for doing more smartly. He authorizes his team to make decisions and supports them as much as possible, but make them accountable. He do support,not cover.
Sadaf Ahmadi
While there are lots of managers who plan businesses professionally, a few of them are like Mr. Moghadam who has also the ability to execute and transfore ideas into flawless operations and results. I witnessed his leadership positively encourage all of us to go beyond our boundaries, which made an enjoyable but productive work environment. He gave 100% of himself to the team, and has a knack for analyzing the requirements of a project/role and finding the right resourc/person to fill it, which resulted in increased efficiency and improved dynamics. Working with a chief like him was constant learning and absolute pleasure.
Mazen Mroué
Happy to recommend Mohammadali Moghadam, have worked with him during my previous assignments - he has a tremendous eye for detail when it comes to the subject of Customer Experience and he is constantly worked on exploring new innovative ways to improve client services which was essential to win the Net promoting scores. MohammadAli is responsible professional who has a very strong personal code of ethics that guides his actions, was always proving himself up to every challenge he was imposed to, capable of managing much diversified projects in commercial space using highly disciplined and strict project management approach and business development techniques.
Amin Khaghani Far, DBA, PSM
Ali is a person who not only has a very good view of his job, but can also beyond his job identify aspects the issue or topic very well. By consulting with Ali, you can get more angles of the subject, those things may can help for doing more smartly. He authorizes his team to make decisions and supports them as much as possible, but make them accountable. He do support,not cover.
Experience
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MTN Irancell
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Iran
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Telecommunications
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700 & Above Employee
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Chief Customer Relations officer
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Jun 2015 - Present
CCRO is directing and leading customer experience strategy across the company . also sponsoring digital transformation in all touch points and self-care applications including AI-based solutions and analog contact centers in the frame of the annual budget and long-term business growth reporting to the COO. as an example Re-defined customer service strategy with a digital transformation model. includes a new knowledge management system, AI-based workforce management tool, and more, brought down customer inquiries by 30% in spite of YoY growth in the number of active subscribers. Show less
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MTN Irancell
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1 - 100 Employee
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Customer Relation General Manager
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Aug 2012 - Jun 2015
directed a team of 600+ employees and led the customer experience division in all touchpoints.as an example - Executed cross-functional collaboration to optimize business operations, streamline contracts and save 20% on operational costs through capital/budget efficiency activities and scored 4 for this KPI for 3 years in continues.
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Warehousing and Distribution manager
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Feb 2012 - Aug 2012
manage the products distribution and ordering management with inventory controlling and available stocks management throughout entire the country in addition to analyzing the products usage and norms preparation.as an example - Conducted a comprehensive audit of the warehouse operations, compromised inefficiencies and areas for improvement; developed a new systematic process that shrinks inventory discrepancies by a considerable % and extends order fulfillment accuracy as well for 2 years.
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Customer Relation senior manager
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Jun 2009 - Dec 2011
supporting all customers entire the country with 3 call centers in 3 different cities with 700 staff , following customer incidents and providing resolution as feedback . customer satisfaction targeting etc.problems and network issues following up and account problem investigations to make sure the products are 100% in use smoothly entire the country for subscribers.
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Call centre support Manager
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Jul 2006 - Jun 2009
contact points with customer has been defined as call center .call center is playing different role in irancell in compare to other same business in IRAN.specially in the methods in use for supporting customer problem and providing resolution . also is not just a place to receive the queries and incidents reported by subscribers and just handing over to other responsible parts in company for addressing . it is a division which already is including some advance knowledged people for providing resolution to subscribers as FCR ( first call resolution ) targeting 99%.for call center 2 departments are in place one for receiving queries and one for working on the case till providing resolution and this part is call center support department which is handling and managing by call center support manager who is responsible to negotiate and resolve complicated problems with other technical teams and controlling the quality entire the division customer relation and even more controlling the content providing to public by marketing About new services or products. Show less
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project manager
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2004 - 2006
oil refinery buildings construction with managing the project as the senior engineer. oil refinery buildings construction with managing the project as the senior engineer.
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Education
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1997 - 2002
Azad University (IAU)
Bachelor of Science (BS), Industrial Engineering -
2020 - 2021
Sharif University of Technology
Certified, Excutive MBA
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