Software Engineer

• Oct 2022 - Present

Student

• Jan 2022 - Jul 2022

Hands on expertise in Building Real Time Data Analysis Projects. Hands on expertise in Building Real Time Data Analysis Projects.

Software Engineer

• Jun 2019 - Nov 2021

Worked as a Test Analyst and Operations Associate for Client Google Maps. Support as Risk Data Analyst as and when required. Support Geo Data Operations, asset tracking for vehicles and Mobile devices. Functional review and quality review, to mitigate spam and abuse. Identify and Analyse fraud, account related abuse, questionable business practices, violation of Google’s policies and general misuse of the product and minimize the risk posed by fraud patterns and trends. Analysing market trends and customer behaviour, generate reports and trend charts using SQL, MS excel pivot tables. Analysis of incoming email content, comparing content to libraries of known threats. Knowledge of google regulatory and compliance policies. Create test cases and scenarios for QA Testing. Supported the team as process trainer and handled multiple teams as a trainer, mentor and Quality Assurance Analyst. Audit and review tasks completed by the team on a daily basis. UAT testing strategy, reporting test data and test plan. Resolving cases efficiently and ensure the team resolves the incidents while meeting the SLA timelines. Communicate relevant information on fraud trends observed on a timely basis to Senior Agents & Team Leads and escalate issues or complex delivery items when required to ensure standardization and prevent discrepancies and conflict of resolutions. Identify and recommend corrective action and implement process improvements. Provides prompt and efficient service to client including appropriate escalation of any issues. Fulfil and maintain acceptable performance metrics such as quality, productivity, and attendance. Flexibility and ability to multi-task and take on different types of roles and activities at the same time. Show less