MOHAMMED YOUNES, MBA
Customer Success Manager at Accedian- Claim this Profile
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Bio
Svitlana Vyshnyakova
Mohammed and I attended together the Leicester Masterclass during our MBA programme where I had a chance to collaborate with him on our group project. Mohammed demonstrated strong leadership characteristics, such as effective communication with his team players, ability to synthesize information and address opposing views, ability to provide his ideas and support his team in finding the best way to execute the project. These qualities helped the team to complete the project successfully. Based on my observations, I can confidently recommend Mohammed for a senior leadership position.
William Zarbock
I had the pleasure of working with Mohammed through the Harvard Business Analytics Program and as an active member of Dataminds, a student-led Harvard Club. Particularly in Dataminds, Mohammed always strived to advance the club’s knowledge through experimentation with the latest Artificial Intelligence and Machine Learning techniques. He introduced several new concepts, particularly in the area of transformers. As a team member, he always fulfilled on commitments and was willing to share and help others.
Svitlana Vyshnyakova
Mohammed and I attended together the Leicester Masterclass during our MBA programme where I had a chance to collaborate with him on our group project. Mohammed demonstrated strong leadership characteristics, such as effective communication with his team players, ability to synthesize information and address opposing views, ability to provide his ideas and support his team in finding the best way to execute the project. These qualities helped the team to complete the project successfully. Based on my observations, I can confidently recommend Mohammed for a senior leadership position.
William Zarbock
I had the pleasure of working with Mohammed through the Harvard Business Analytics Program and as an active member of Dataminds, a student-led Harvard Club. Particularly in Dataminds, Mohammed always strived to advance the club’s knowledge through experimentation with the latest Artificial Intelligence and Machine Learning techniques. He introduced several new concepts, particularly in the area of transformers. As a team member, he always fulfilled on commitments and was willing to share and help others.
Svitlana Vyshnyakova
Mohammed and I attended together the Leicester Masterclass during our MBA programme where I had a chance to collaborate with him on our group project. Mohammed demonstrated strong leadership characteristics, such as effective communication with his team players, ability to synthesize information and address opposing views, ability to provide his ideas and support his team in finding the best way to execute the project. These qualities helped the team to complete the project successfully. Based on my observations, I can confidently recommend Mohammed for a senior leadership position.
William Zarbock
I had the pleasure of working with Mohammed through the Harvard Business Analytics Program and as an active member of Dataminds, a student-led Harvard Club. Particularly in Dataminds, Mohammed always strived to advance the club’s knowledge through experimentation with the latest Artificial Intelligence and Machine Learning techniques. He introduced several new concepts, particularly in the area of transformers. As a team member, he always fulfilled on commitments and was willing to share and help others.
Svitlana Vyshnyakova
Mohammed and I attended together the Leicester Masterclass during our MBA programme where I had a chance to collaborate with him on our group project. Mohammed demonstrated strong leadership characteristics, such as effective communication with his team players, ability to synthesize information and address opposing views, ability to provide his ideas and support his team in finding the best way to execute the project. These qualities helped the team to complete the project successfully. Based on my observations, I can confidently recommend Mohammed for a senior leadership position.
William Zarbock
I had the pleasure of working with Mohammed through the Harvard Business Analytics Program and as an active member of Dataminds, a student-led Harvard Club. Particularly in Dataminds, Mohammed always strived to advance the club’s knowledge through experimentation with the latest Artificial Intelligence and Machine Learning techniques. He introduced several new concepts, particularly in the area of transformers. As a team member, he always fulfilled on commitments and was willing to share and help others.
Credentials
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Data Science Foundations: Data Mining
LinkedInJan, 2022- Nov, 2024 -
Data Analytics Consulting Virtual Internship
KPMGFeb, 2021- Nov, 2024 -
NLP - Natural Language Processing with Python
UdemyJan, 2021- Nov, 2024 -
Amazon Web Services Machine Learning Essential Training
LinkedInDec, 2020- Nov, 2024 -
Data Visualization in R with ggplot2
LinkedInDec, 2020- Nov, 2024 -
Data science bootcamp
UdemyDec, 2020- Nov, 2024 -
Learning Minitab
LinkedInDec, 2020- Nov, 2024 -
Six Sigma Foundations
LinkedInDec, 2020- Nov, 2024 -
Six Sigma: Green Belt
LinkedInDec, 2020- Nov, 2024 -
Deep Learning: Face Recognition
LinkedInOct, 2020- Nov, 2024 -
Building Deep Learning Applications with Keras 2.0
LinkedInSep, 2020- Nov, 2024 -
NLP with Python for Machine Learning Essential Training
LinkedInSep, 2020- Nov, 2024 -
Tableau and R for Analytics Projects
LinkedInSep, 2020- Nov, 2024 -
Learning R
LinkedInJul, 2020- Nov, 2024 -
Python for Data Science Essential Training Part 1
LinkedInJul, 2020- Nov, 2024 -
R Essential Training: Wrangling and Visualizing Data
LinkedInJul, 2020- Nov, 2024 -
Introduction to Data Science
LinkedInJun, 2020- Nov, 2024 -
Tableau Essential Training (2020.1)
LinkedInJun, 2020- Nov, 2024 -
The Business Intelligence Analyst Course 2021
Udemy
Experience
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Accedian is now part of Cisco
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Canada
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Success Manager
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Nov 2021 - Present
- CSM handling EMEA customers - CSM handling EMEA customers
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Nokia
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Finland
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Telecommunications
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700 & Above Employee
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Customer Support Specialist
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Jul 2004 - Oct 2021
- Project delivery: installation, upgrade and acceptance- Effective communication and coordination with different teams such as R&D and mvi team.- Part of customer support team - improved customer satisfaction and achieved an excellent performance during customer survey- Expert in Nokia platforms such as Netact, NPM, SQM.- Proficient in other platforms such as BMC remedy, VMWARE smarts and W4net.
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Solutions Architect
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Mar 2016 - Mar 2021
- Contact point between customer and delivery teams, responsible for translating customer requirements to respective delivery team then performing acceptance with customer and make sure that its up to customer expectation.- Received an award and recognition letter for project closure within agreed timelines.- Prepared solution design, HLD and LLD for projects
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Technical Sales Engineer
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Mar 2003 - Jun 2004
- Created value for customers by designing cost effective solution for their network. - Prepared RFP and RFQ. In addition to follow up meetings and sales presentations - Created value for customers by designing cost effective solution for their network. - Prepared RFP and RFQ. In addition to follow up meetings and sales presentations
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Education
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2020 - 2022
Harvard University
Harvard Business Analytics Program -
2023 -
University of Essex
Master of Science - MS, cybersecurity -
Beirut Arab University
Bachelor's degree, Telecommunication Engineering -
University of Leicester
Master of Business Administration - MBA
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