Mohammad Yazid Nurrohman
Technical Support Engineer at PT Erakomp Infonusa- Claim this Profile
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Bio
Experience
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PT Erakomp Infonusa
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Indonesia
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Retail
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1 - 100 Employee
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Technical Support Engineer
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May 2017 - Present
-Project replacement PC and notebook at PT. Astra Honda motor. -Imaged and prepared new computers for integration into company networks and systems. -Maintained office PC, networks and mobile devices. -Provided Tier 1 IT support to non-technical internal users through desk side support services. -Monitored systems in operation and quickly troubleshoot errors. -Used ticketing systems to manage and process support actions and requests. -Collaborated with supervisors to escalate and address customer inquiries or technical issues. -Coordinate with users for unit replacement schedules Notebook and Desktop by email or verbally. -Ensure that Desktop and Netbook devices are installed with antivirus and standard application of PT Astra Honda Motor. -Stock taking for IT devices used at PT Astra Honda Motor. Show less
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Insight Systems
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Software Development
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1 - 100 Employee
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IT Support Officer
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Nov 2015 - May 2017
- Installing and configuring computer hardware, software, systems, networks, printers and scanners - Investigating, diagnosing and solving computer software and hardware faults - Create IT guidelines for user. - Reqularly updated operating system and anti virus. - Installing and configuring computer hardware, software, systems, networks, printers and scanners - Investigating, diagnosing and solving computer software and hardware faults - Create IT guidelines for user. - Reqularly updated operating system and anti virus.
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Education
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Universitas Teknologi Yogyakarta
Bachelor’s Degree, Computer Science