Experience

AirAsia

• Malaysia
• Airlines and Aviation
• 700 & Above Employee

• Group Desk Officer

  • Apr 2010 - Present

  * Manage and assist passengers/travel agent/corporate to wants make reservation as a group directly with AirAsia's reservation system for all AirAsia destination* Comply with the SOP and AirAsia’s terms and conditions* Negotiation for request best fare to Regional Route Revenue Team Malaysia* Manage updated information and rules of Airline ticketing operation* Manage term of payment * Manage sales report* Manage and assist passengers/travel agent/corporate if any Re-time early, delay, or closure with case by case based on SOP and Service recovery* Sales Visit to Travel agent for maintain good relation and assist if any special request* Work closely within the team to ensure total integration of plans within the entire sales and distribution system* Analyze conditions of market Airlines industry/Benchmark

• Sales Officer

  • Mar 2008 - Mar 2010

  . Responsible in the Sales Office’s target achievement. Perform daily sales activity.. Comply with the SOP and AirAsia’s terms and conditions.. Promote and sell Ancillary products in AirAsia flights. Prepare Daily Sales Report and submit to Supervisor. . Handle all complaints and issues in order to the passengers’ satisfaction.



PT. CAKRA BUANA

• Greater Jakarta Area, Indonesia

• Operation Central Monitoring Staff

  • Jun 2005 - Feb 2008

  Monitoring system for Bank Central Asia's ATM all branch office in Jabodetabek area Monitoring system for Bank Central Asia's ATM all branch office in Jabodetabek area