Mohammad Swileh

Senior Technical Consultant at Mediterranean Sea & Gulf For Computer Systems, MGS
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Contact Information
us****@****om
(386) 825-5501
Location
KW
Skills

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Bio

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Credentials

  • Advanced RPA Professional
    Automation Anywhere
  • Master RPA Professional
    Automation Anywhere

Experience

  • MGS
    • Kuwait
    • Software Development
    • 1 - 100 Employee
    • Senior Technical Consultant
      • Apr 2012 - Present

      -Assisted clients with a diagnosis of software and hardware issues and concerns -Encouraged timely and relevant upgrades for clients’ products as necessary -Investigated incidents caused by malicious activities and identify false positives -Provided technical oversight for over a dozen other Web Developers -Responded to customer requests for product or solution information -Provided a systematic communication of project status and key milestones to all clients -Maintain accurate hardware and software inventory records -Reviewed procedures and made recommendations to management to streamline operations -Establish and revise database by conferring with analysts and programmers to code and retrieve data -Fully aware of installation configuration supporting of the Content server (Livelink V9 till CS V 21) DM/RM, Workflow, Projects, Appearances, Classifications, and Physical Objects, Renditions and Directory Services Collaboration: Channels, Discussions, Polls, Real-Time Collaboration, Wiki, Communities Advanced Workflow: e-Forms management and Electronic Signature Knowledge Management: Virtual Folders Business Process Management: BPM Administration, Remote Cache, Automatic Document Numbering Archive and Storage Management: Archive and Rendition Services Imaging: Enterprise Scan, Java Viewer, Kofax Capture 8.0 (Integrated 3rd party) Correspondence Tracking and Management solution Reporting: Livelink BI and Livelink WebReports Answer Module, content script, Butiful Fourm, -Enterprise Workflow, Collaboration, Mobility, Email Management and Knowledge Management Customization and Integration:Web Services, Workflow API, Portal - Fully aware of CS modules example:(E-sign, ADN, Enterprise scan, enterprise connect, BRAVA, XML, WF engine, E-Forms liquid office, CRT, AGA, Object Importer, etc) - Fully aware of 3rd party module (Answer Module) - Fully aware of Data Migration into the ECM Environment - experience in xECM experience in Process Suite (App work, IHub) Show less

  • Alghanim Equipment Co.
    • Kuwait
    • Machinery Manufacturing
    • 1 - 100 Employee
    • Technical Engineer
      • Feb 2011 - Mar 2012

      -Assisted clients with a diagnosis of software and hardware issues and concerns -Investigated incidents caused by malicious activities and identify false positives -Responded to customer requests for product or solution information -Maintain accurate hardware and software inventory records -Perform initial installation of operating systems -Assisted clients with a diagnosis of software and hardware issues and concerns -Investigated incidents caused by malicious activities and identify false positives -Responded to customer requests for product or solution information -Maintain accurate hardware and software inventory records -Perform initial installation of operating systems

  • National Bank of Kuwait
    • Kuwait
    • Banking
    • 700 & Above Employee
    • Technical Support
      • Jan 2010 - Dec 2010

      -Assisted clients with a diagnosis of software and hardware issues and concerns -Investigated incidents caused by malicious activities and identify false positives -Responded to customer requests for product or solution information -Maintain accurate hardware and software inventory records -Perform initial installation of operating systems -Reviewed procedures and made recommendations to management to streamline operations -Assisted clients with a diagnosis of software and hardware issues and concerns -Investigated incidents caused by malicious activities and identify false positives -Responded to customer requests for product or solution information -Maintain accurate hardware and software inventory records -Perform initial installation of operating systems -Reviewed procedures and made recommendations to management to streamline operations

Education

  • Applied Science Private University
    80, Information Technology
    2006 - 2010

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