Logistics Operations Manager

• Oct 2022 - Present

* Project Management * Logistical Solutions and engineering * New process implementation and analysis * Manpower handling * Proficient in MS Outlook, Excel, Word & Power Point * Excellent knowledge of WMS system (Nawel WMS, INFOLOG, CIEL, SAP etc.) * Effective and clear communication. * Strong Organization Skills. * Developing and implementing operation plans delegating tasks without failure. * Strong team management skill Ensure and develop overall 3PL logistics operation process. Manage Bounded receiving, storage and distribution customer goods. Develop programs to ensure an efficient and cost-effective operation as well as optimizing current processes. Review operations continuously to increase productivity and improve operations. Achieve industry and business requirements along with supporting business development. Create layouts and material flows based on customer requirements' forecasts. Maintain and update Warehouse Management System (WMS). Handle account inquiries as well as customer escalations. Lead complex projects involving innovative and engineered solutions. React proactively and engage with both internal and external stakeholders with keeping an eye on improvements, productivity gains and overall commitment to identify solutions. In depth knowledge in Contract logistics Businesses along with thorough experience in Retail Warehousing experience. Ability to work with tight deadlines and under pressure. Excellent analytical and problem-solving skills. Meet or exceed set targets & goals as determined by the company Build strong relationship with as many points of contacts as possible to ensure a long standing business partnership Manage the import-export team & warehouse Implementing procedures SLA agreed with clients & ensuring compliance is followed to achieve KPI’s Show less

Logistics Supply Chain Specialist

• Mar 2022 - Jul 2022

* Strategically plan and manage logistics, warehouse, transportation and customer services * Direct, optimize and coordinate full order cycle * Liaise and negotiate with suppliers, manufacturers, retailers and consumers * Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency * Arrange warehouse, catalogue goods, plan routes and process shipments * Resolve any arising problems or complaints * Supervise, coach and train warehouse workforce * Meet cost, productivity, accuracy and timeliness targets * Maintain metrics and analyse data to assess performance and implement improvements * Comply with laws and regulations. * Monitor warehouse activity at site and ensure the WMS are operating optimally and that no issues left unaddressed. * Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics management * Supply chain, logistics, and procurement management skills utilize on a daily basis to ensure customer and senior-level personnel satisfaction. * Develop and conduct formal training to ensure personnel maintain proficiency in computer operations and establish policies and procedures for asset control. Show less

Fleet Operations Specialist

• Feb 2020 - Mar 2022

* Monitoring the work force and motivating them with assertiveness to accomplish the set target for each day, month and year accordingly.* Attending customer queries in a professional and timely manner.* Answering Emails and other requests (internal and external) promptly in order to avoid escalations.* Ensuring that the team continuously exceeds customer expectations from all customer touch points within the business.* Monitoring the Inventory and sorting out the discrepancies.* Responsibility of handling inbound, outbound, returns & supplies processes.* Resolving any complication related to system and disputes amongst the team with assertive approach and motivation.* Cover for manager in their absence.* Ensuring the reports and stock inventories are up to date and well managed.* Understanding team members feedback and resolving issues or conflicts* Enlisting training needs and providing coaching via PD's (performance dialogue) and meetings.* Applying various warehouse applications like WMS, SIX SIGMA, 5S process etc.* Actively supporting technical team during the system enhancement.* Increased efficiency adhering to a 99% accuracy, in addition maintained the set K.P.I. ((Key Performance Indicators). Show less

Customer Service Specialist

• Nov 2018 - Feb 2020

* Processed orders for material or merchandise, received by mail, fax, email or EDI from customer or company employee.* Used WMS for compiling, sorting and verifying accuracy of data entered.* Prepared custom invoices for outbound shipments process BOE (bill of exit/entry) keeping in view the custom rules and regulations. * Examining of the records such as bills, computer printouts, bill of lading and related documents and correspondence.* Informing the customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, fax, email or telephone.* Conferred with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.* Participated in developing SOP’s of packaging guideline outbound and return process flow and in providing training to the team member.* Compiled statistics and prepared various reports for management.* Investigated overdue and damaged shipments or shortages in shipments for customer or common carrier.* Assisted technical teams in case of technical glitch/anomaly in system* Analysed complaints concerning billing or service rendered, referred complaints of service failures to designated departments for investigation, updating customer on a timely basis.* Provided back up support for all accounts other than primary.* Monitored the Inventory and sorted out the discrepancies.* Passed the needed customs bills via online facilities with correct values, cargo descriptions and HS codes. In case of E-MIRSAL1 clearance submitted original documents to customs offices within 48 hours and filed the submission proof.* Created Exit/Entry certificates and handed them over to PRO. Provided export proof to PRO within 48 hours after export Show less

Operations Team Leader

• May 2017 - Dec 2018

* Have experience working on INFOLOG (software produced by IBM for LOGISTICS control for CARREFOUR).* Monitored the Replenishment for stores as requested according to agreed schedules.* Coordinated with the team to complete the inbound, put-away/ pick and packing as agreed in the KPI for customers* Monitored the pre-alerts for incoming shipments and create space within the brands for product categories.* Whilst scanning incoming stock, checking for any shortage /excess/ damaged stock received from the supplier and informing the line manager immediately.* Labelling of Sale and non-sale items that are boxed.* Communicated any changes in stock, delivery schedule to all members of the team / stores.* Co-ordinate with stores if required for additional deliveries approved by the Line manager.* Ensures any promotional and non-sale items are stored in the designated area within the DC & staff are informed regarding this storage area* Took care of documentation and customer requests for the day and getting easy solutions for their daily requirement.* Took care of daily targets (KPIs).* Coordinated with client’s Customer Service Representatives for issues and daily inbound/outbound orders.* Handled visitor/public complaints, provided appropriate solutions and alternatives.* Had Responsibility of preparing and updating all the reports for management. Show less

Logistics Supervisor

• Nov 2014 - Apr 2017

* Lean Six Sigma White Belt Certification* Pharma Chain Awareness Certification* Antitrust Guidance for Trade Events and Customer Meetings Certification* ACON Purchase Order Invoice Query Approver Certification* Certified International First Aider* Internal Fire Marshal* Great follow up skills, customer service skill.* Skilled Multi-tasked & Interpersonal Skills* Ability to think ahead, identify new opportunities and create new and innovative approaches to work related issues.* Report Development based on management requirement* Quick to pick up new skills and eager to learn from others.* Skilled in conflict resolution within a team.* Ability to interact effectively with people at various social levels and across diversified cultures.* Strong Work Ethic and great team player.* Excellent verbal and written communication skill. Show less

Lead Generation Executive

• Jan 2014 - Nov 2014

I work as a freelancer.

Lead Generation Executive

• Jan 2013 - Oct 2014

Business Development Manager

• Mar 2013 - Nov 2014

Freelancer

• Jan 2013 - Jul 2014

Lead generation, SEO, SMO were the basic duties

Lead Generation Executive

• Jan 2014 - Mar 2014

I work as a freelancer.

Trainee

• Sep 2012 - May 2013