Systems Engineering Manager

• Jul 2023 - Present

Partner

• Sep 2022 - Present

STEM Industry Mentor (Volunteering)

• May 2021 - Present

The program aims to provide students with a sense of direction and ideas about how to successfully transition into employment or further study. By providing students with a mentor during their studies, the program seeks to provide students with further information about their options and increased confidence in career decision making. The program aims to provide students with a sense of direction and ideas about how to successfully transition into employment or further study. By providing students with a mentor during their studies, the program seeks to provide students with further information about their options and increased confidence in career decision making.

Portfolio Enterprise Architect - Defence

• Aug 2021 - Present

Chief Architect

• Oct 2021 - Aug 2022

Enterprise Architect (Contractor)

• Mar 2019 - Aug 2021

Senior Consultant Architect (Contractor)

• Mar 2017 - Mar 2019

Lead Solutions Architect

• May 2016 - Mar 2017

Provided technical direction to Cisco on mission-critical projects. Successfully delivered network platform solution architecture for End User Compute Resolved issues associated with massive required capacity Liaised with multiple vendors to deliver coherent multi-vendor platform Introduced significant automation initiatives through Cisco solutions Engaged effectively with client Lead Architect and Chief Engineer Produced strategic and technical road-map for client Led team engaged in effective delivery of network, mid-range, security and automation Utilised technology advisory and architecture methodologies Provided executive level customer engagement Show less

Client Capability Leader and Account Delivery Manager

• Aug 2014 - Apr 2016

Member of Senior leadership team as Client Capability Lead for global network delivery for Australian Taxation Office (ATO) account, the largest client for HPE in the region. Led three teams across different geographical locations Managed large portfolio including largest client account in South Pacific Rolled out substantial changes across operations and technology Developed strategic and operational roadmaps for clients Turned around at-risk clients through identifying gaps in service delivery Transformed incident response for clients, achieving substantial uplift in SLA performance Received Leading the Way Global Award for Excellence in Leadership Provided subject matter expertise to organisational restructure Managed internal capacity forecasting, appropriation and procurement tools Drove complex solution implementation, MTTR improvement and SLA compliance managementDelivered complex projects (>12M USD) Show less

Technology Team Leader/ Manager, Global Network Services, APAC and Japan

• Mar 2013 - Aug 2014

Acting as the key point of escalation for high severity incidents, priority tasks and business group work orders Leading Network Engineering team Driving incident and change management initiatives for compliance Engaging with executive leadership team, internal and external business stakeholders Managing stakeholder ExpectationsDrive and lead new business opportunities and new business accounts for the businessSuccessfully turned around unhappy clients in a timely and professional mannerEmbedding Operational Excellence through training and coaching, using Six SigmaAssessed organisational structure and designed a cost effective restructure plan to close skills gapsReduced financial and contractual risk across the groupManaged all cost proposals, bids, contract financial management, SLAs and KPIs Drive and manage internal business initiatives to meet global/regional performance targetsDevelop reporting tools Show less

Senior Network Consultant – Level 4, Global Network Services, APAC and Japan

• Jan 2012 - Mar 2013

Management and operation of several critical or high risk technology areas and clientsAppointed as the Lead Engineer for the Data Centre migration project Network design and delivery from concept to project handoverInvestigate network issues and recommend solutionComplete high level, detailed design, bids and quotesCo-ordinate installation of the network from concept to handover documentationProfessional Consultancy in LAN, WAN and Gateway network solutions Developing superior solutions for HP and for customersMentoring and consulting with key team members, 3rd party suppliers, customers, and vendorsResolve issues raised independently in a timely and professional mannerMentor and support less-experienced team members on complex incidentsIdentify, mange, and lead escalations through L4 technical supportWork closely with Senior members to help manage escalations through L5 technical supportCompletion of root cause analysis and problem management reports using KT techniquesSuccessfully driving change management influencing multiple stakeholders Championing change management improvement strategies Review and verify requested changes to solutions of high complexity and risk Lead meetings involving our internal Change Advisory Board or Technical Advisory BoardWorking as part of a highly productive and successful network engineering team Show less

Technology SME, Customer Designs, Information Technology Infrastructure & Services

• Aug 2009 - Dec 2011

Manage and deliver network and firewall designs to meet customer demandEngaging with multiple business stakeholders internally and externallyWorking within project scope of works, key deliverables, timeframe and budgetsInstalling Checkpoint Provider-1, Cisco PIX firewall and Juniper SSLDesign and installation of core and access network infrastructure design (LAN/ WAN) Preparing Network and firewall policy Design documents Monitor Network performance and complete Network Management analysisInstall and configure Cisco 3825 routers and Cisco 3750 Switches Experience Seconded to Acting Work Stream LeadReceiving customer requests, translate business requirements into technical requirementsManaging client budget using SAPScoping the project request and assign it to a designer as per business requirements and needs Show less

Technology SME, Intelligent Services & Technology, Network Technology

• Dec 2008 - Jul 2009

Review solution architecture and technical documents from vendors for projectsPerform Testing on different network and Intelligent Network (IN) platformsEngaging with multiple business stakeholders Completed performance appraisal for testing of Pre-Paid mobile VAS within tight deadlineCompleted performance appraisal for Testing of Telstra Pre-Paid Wireless Broadband Product Configuration and change management through iTAMPerform configuration management for key customer projectsRaised appropriate change requests when required updating our internal systems Show less

Senior Lecturer and Technology Systems Administrator

• Mar 2005 - Jan 2008

Assist full-time and part-time students in their IT and Computer Science studies Leading a variety of lectures in accordance to course specifications Attending weekly and monthly internal meetings within the University Full-time IT Technology Systems Administrator for the University resolving any IT issues Assist full-time and part-time students in their IT and Computer Science studies Leading a variety of lectures in accordance to course specifications Attending weekly and monthly internal meetings within the University Full-time IT Technology Systems Administrator for the University resolving any IT issues