Experience

AtomChat

• United States
• Software Development
• 1 - 100 Employee

• Senior Account Manager

  • Dec 2015 - Present

  1. Pre-Sales and Post-Sales Support: - Proactively identify and engage prospective clients, showcasing the value and benefits of our product. - Engage with prospects and customers to understand their requirements and provide tailored solutions. - Conduct product demonstrations, presentations, and technical discussions to showcase our offerings. - Collaborate with cross-functional teams to create proposals, deliverables, and project timelines. - Provide post-sales support, ensuring smooth implementation, onboarding, and user adoption. 2. Price Negotiations: - Engage in strategic price negotiations with clients to achieve mutually beneficial agreements. - Utilize effective communication and negotiation skills to achieve favourable outcomes. 3. Account Management: - Serve as a dedicated point of contact for existing clients, nurturing strong, long-term relationships. - Conduct regular account reviews to identify upselling, cross-selling, and retention opportunities. - Ensure timely and successful delivery of products/services, addressing any concerns or issues promptly. 4. Customer Success: - Act as a trusted advisor to customers, providing guidance and support to ensure their success. - Conduct regular client check-ins to assess satisfaction, identify challenges, and offer solutions. - Serve as the voice of the customer within the organization, advocating for their needs and feedback. 5. Client Onboarding: - Lead the onboarding process for new clients, ensuring a seamless transition and positive experience. - Foster strong relationships with clients, acting as their advocate throughout the onboarding journey. 6. Billing Queries: - Provide prompt and accurate responses to customer billing inquiries and concerns. - Liaise with the billing team to address billing discrepancies and resolve payment issues. - Assist clients in understanding billing processes, terms, and payment options. - Maintain accurate records of billing communications and follow-up actions. Show less