Mohammad Shahadath Hossain

Head of Agent Banking Division, Digital Financial Inclusion and Financial Literacy Wing at Modhumoti Bank Limited
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Contact Information
us****@****om
(386) 825-5501
Location
Bangladesh, BD
Languages
  • English -
  • English Elementary proficiency
Skills

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Bio

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Credentials

  • PMP Exam Prep Seminar - Complete Exam Coverage with 35 PDUs
    Udemy
    Feb, 2022
    - Oct, 2024
  • An entire MBA in 1 Course: Award Winning Business School Porf
    Udemy
    Apr, 2020
    - Oct, 2024

Experience

  • Modhumoti Bank Limited
    • Bangladesh
    • Banking
    • 100 - 200 Employee
    • Head of Agent Banking Division, Digital Financial Inclusion and Financial Literacy Wing
      • Feb 2020 - Present

      • Lead Digital Financial Inclusion and Agent Banking to ensure maximum performance of the Agent outlets • Design, plan and formulate strategies to achieve business goals as to Agent Banking • Boost overall business performance Agent Network • Ensure Digital Financial Literacy and inclusion to enhance business portfolio of Agent Network • Implementing the policy, guidelines, and circular of Bangladesh Bank as to Agent Banking • Introduce new products and services through innovation • Monitor and ensure all compliance related to Agent Banking with Bangladesh Bank • Liaison with Strategic Partners and representatives of the regulatory bodies Show less

  • ONE Bank Limited
    • Bangladesh
    • Financial Services
    • 700 & Above Employee
    • Head of Agent Banking Department
      • Mar 2019 - Feb 2020

      • Introduce Agent Banking as channel for financial inclusion• Boost overall business performance of Agent Network • Travel extensively to different branches/agent points across the country to enhance business portfolio of Agent Network • Implementing the policy, guidelines, and circular of Bangladesh Bank as to Agent Banking • Monitor and ensure all compliance related to Agent Banking with Bangladesh Bank • Liaison with Master Agents and related stakeholders to implement Agent Banking smoothly • Training on Agent Banking • Coordinate with other divisions when required Show less

    • Head Business Development, Mobile Financial Services Division
      • Jul 2018 - Feb 2020

      1. Business development for creating cashless ecosystem.2. Retail & Cards Product development for MFS and DFS business.3. Managing Customer Services & Customer experience management.4. Managing & Planning Digital Marketing through Social Media.5. Leading MFS Projects for smooth roll ouy through simplification.6. Liaison with Govt., Semi- Govt., and other companies and agencies for business development.

  • The Premier Bank Ltd
    • Bangladesh
    • Banking
    • 500 - 600 Employee
    • Head Digital Banking & Project Development Manager Agent Banking
      • Dec 2013 - Jul 2018

      1. Managing ADC Operation & Business development and projects:Card Management System (CMS) Up-gradation project;Website Revamp Project & SEO Optimization;Modern Contact Centre solution implementation. 2. Retail & Cards Product development. 3. Managing Customer Services & Call Centre. 4. Managing & Planning Digital Marketing through Social Media. 1. Managing ADC Operation & Business development and projects:Card Management System (CMS) Up-gradation project;Website Revamp Project & SEO Optimization;Modern Contact Centre solution implementation. 2. Retail & Cards Product development. 3. Managing Customer Services & Call Centre. 4. Managing & Planning Digital Marketing through Social Media.

  • Standard Chartered Bank
    • United Kingdom
    • Banking
    • 700 & Above Employee
    • Assistant Manager, Operations & Re-engineering
      • Apr 2012 - Dec 2013

      1. Managed Contact Centre Operations.2. Performed Chanel Migration and Process Simplification.3. Established Visible and Focus anti attrition.4. Implemented Paper Free Contact Centre by implementing PINLess Debit card, Credit card, TPIN and i-Banking PIN5. Worked as Service Champion.6. Increased IVR, ATM, Bills Pay, Online Banking, SMS Banking and Breeze Banking active and new users.

    • Officer, Contact Centre & Alternate Channels
      • Dec 2009 - Mar 2012

      1. Managing Contact Cenre and Alternate Channel BAU and projects.2. Performing Capacity Planning and performance Management.3. Fixing KPI for Sales & Service staffs.4. Group reporting and regulatory reporting.

    • Team Leader, Outbound & Anti-Attrition, Portfolio team
      • Jun 2006 - Nov 2009

      1. Promoting Cross Sales from ETB Customers.2. Balance built activities for funding.3. In-board and welcome ETB customers4. Achieving asset target of BDT 5 Core per month5. RISK mitigation and quality control.

Education

  • Dhaka College
    Master of Arts - MA, English Literature
    2002 - 2002
  • Dhaka College
    Bachelor of Arts - BA, English Literature (British and Commonwealth)
    1999 - 2001
  • Noakhali Govt. College
    H.S.C, Science
    1997 - 1998
  • Brother Andres High School
    S.S.C, Science
    1992 - 1996
  • Al-Farooq Academy
    Primary, General Studies
    1985 - 1991

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