Mohammad Sehwail
GIS Training Manager | Technical Account Manager | Senior GIS Analyst at gistec- Claim this Profile
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Bio
Credentials
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CompTIA CTT+ Classroom Trainer Certification
CompTIAJul, 2019- Nov, 2024 -
ArcGIS Desktop Professional 19-001
EsriJan, 2019- Nov, 2024 -
ArcGIS Desktop Associate 10.3
EsriDec, 2016- Nov, 2024
Experience
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gistec
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United Arab Emirates
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Information Technology & Services
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100 - 200 Employee
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GIS Training Manager | Technical Account Manager | Senior GIS Analyst
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Sep 2020 - Present
Review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention and/or to meet the changing needs of clients, the organization, or the industry as well as ensuresing that training materials and programs are current, accurate, and effective. Also managing the advanced technical support activities for certain high profile clients to ensure the ultimate customer satisfaction.
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GIS Training Manager
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Apr 2019 - Apr 2023
- Ensuring strategic alignment of the training department with business goals;- Evaluating individual and organizational performance to ensure training is meeting businessneeds and improving performance;- Developing and delivering training solutions that meet business needs;- Optimizing training processes for efficiency;- Selecting and managing resources, including working with both internal employees and trainingvendors to develop and deliver training;- Managing the technologies and technical personnel required to develop, manage and delivertraining;- Study the training market and set action plan to push the sales revenue to reach the maximumpossible amount Show less
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GIS Instructor/Specialist [Esri Certified]
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Sep 2016 - Apr 2019
i. Provide classroom instruction in GIS, Arc View, Arc Map, classes as assigned. ii. Conduct invitation and onsite trainings. iii. Create a positive learning environment for students using innovative, effective and diverse teaching methods to engage students in their own learning and enhance student success. iv. Utilize classroom assessment techniques to improve instruction. v. Evaluate and document student progress; keep students apprised of progress. vi. Assist in curriculum and program development incorporating current educational theories, research and outcomes assessment strategies. Select appropriate texts, software and supplemental materials. vii. Work effectively with colleagues and students of various cultural (including traditional, non-traditional and international students). viii. Provide consultations in GIS projects. Show less
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gistec
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United Arab Emirates
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Information Technology & Services
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100 - 200 Employee
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Business Development Executive
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Nov 2015 - Mar 2016
Responsible for developing an opportunity plan that is actionable and provides a clear strategy for all software and services to customers or prospects within a portfolio of targeted accounts. Works on sales towards the achievement of maximum profitability and growth in line with company vision and values. Establishes personal plans to develop and follow sales leads of the accounts and clients in target area. The Key Objectives are: - Work directly with customers and prospects to position the value of GIS technology and services supported by business case development. - Prepare action plans for effective search of sales leads and prospects. Follows, meets, visits, and conducts review with all clients and sales opportunities to build, develop, and close deals as per set objectives. - Provide timely feedback to senior management regarding performance. - Craft proposals. - Pursue professional and personal development to ensure adequate knowledge of the retail industry is maintained. - Maintain contact with all clients in the market area to ensure high levels of client satisfaction. - Identify and qualify opportunities; develop and drive sales strategy. Show less
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Samsung Electronics
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South Korea
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Computers and Electronics Manufacturing
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700 & Above Employee
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Senior Technical Support Engineer
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Jul 2013 - Oct 2015
I work as a technical support engineer as well as an instructor and handling the MENA (Middle East and North Africa) region by providing training to technicians, monitoring the quality issues regarding the products, and take care of service cost reduction. Also I am involved in the field operation activities by implementing new services and monitoring service KPI’s (Key Performance Index). The Key Objectives to my job: -Consistently meet or exceed KPI targets. -Identify key quality issues and take corrective actions -Handle technical queries -Create Product Valued Content -Conduct onsite, online and invitation trainings for product knowledge and technical skills -Developing and improve Service Center process to improve KPI -Manage Service Center man power -Cost consciousness actions to maintain service cost through actions such as warranty bill analysis and enhancing repair process. -Technical consulter and defected goods received inspector for subsidiary -Technical adviser for subsidiary and distributers Show less
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Education
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2008 - 2013
American University of Sharjah
Bachelor's Degree, Electrical and Electronics Engineering
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