Experience

Kettle & Oak

• United States
• Real Estate
• 1 - 100 Employee

• Team Lead - Service Requests - Housing Project Management

  • Aug 2023 - Present

  - Manage a team of service representatives which includes providing guidance, training, and support. Monitor their performance along with regular feedback. - Manage priorities to meet service level agreements. - Ensure timely completion of work orders/service requests reported by tenants. - Coordinate with technicians and monitor their progress. - Ensure good quality maintenance work in the given budget and negotiate pricing with vendors. - Implement preventative maintenance program to avoid issues. - Generate reports and analyze data related to service requests such as response times, resolution rates, CSAT Metrics, and team performance. - Improve efficiency and effectiveness of service request handling. Identify bottlenecks, streamline processes, implement automation tools and collaborate with other team members to enhance the overall customer experience. Show less



Beyond Green Solar Solutions

• Pakistan
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Senior Technical Sales Engineer

  • Feb 2022 - Aug 2022

  - Developed a deep understanding of the solar energy systems and products offered by our company. This included knowledge of solar panels, inverters, battery storage, mounting systems, and other related components. - Interacted with potential customers, such as homeowners, businesses, and organizations, to understand their energy needs and explained the benefits of solar energy solutions. This involved conducting site visits, discussing energy consumption patterns, and assessing the feasibility of solar installations. - Collaborated with customers and internal teams to design customized solar energy systems that meet the customer's requirements. Prepared detailed proposals, including system specifications, financial analysis, and return on investment calculations. - Provided technical guidance and support to customers during the sales process. Addressed any questions or concerns they had regarding system performance, installation, maintenance, warranties, and incentives. - Stayed informed about the solar energy market, including regulatory policies, incentives, and competition. Conduct market research to identify potential customers and market segments for targeted sales efforts. - Collaborated with internal departments, such as engineering, project management, and operations, to ensure smooth project execution. Coordinated with installation teams to ensure seamless transition from sales to implementation. - Stayed updated on the latest advancements and developments in solar technology, industry best practices, and relevant codes and standards. This enabled me to provide accurate and up-to-date information to customer. Show less



Cloudways

• Malta
• IT Services and IT Consulting
• 100 - 200 Employee

• Customer Success Specialist - Billing Team

  • Jan 2021 - Jan 2022

  - Interacted with customers (via chats, emails and calls) and resolved their billing queries. - Verified identity and non - legit customers. - Handled billing recoveries, chargebacks, disputes and account abuses. - Timely acted on abuse alerts and reached customers to resolve their issues. - Shared customers' feedback with internal teams for product improvement. - Kept track of business KPIs - Supervised activities of team members on daily basis - Training and development of new team members. Show less



PRINCIPAL BUILDERS - Engineers & Contractors

• Pakistan
• Construction
• 100 - 200 Employee

• Mechanical Engineer

  • Jun 2015 - Feb 2018

  - Mechanical Works at Emaar CORAL Towers. - Maintained proper project documentation in terms of all designs, work programs, invoices and site correspondence for the project manager and constantly monitored work schedules to ensure timely project completion. - Supervised site activities of General Contractors and monitored vendors’ progress while ensuring adequate construction strategies and practices were applied off-site and on-site constructions which maximized efficiency and reduced the overall budget of the project. Show less



Crown Holdings, Inc.

• United States
• Packaging & Containers
• 700 & Above Employee

• Technical Services Supervisor (Plant EHS Coordinator)

  • Nov 2011 - Jun 2012

  - Environmental, Health and Safety compliance, safety training and audits, monthly and quarterly. Co-chaired joint safety committee and acted as contact person for government agencies and corporate safety personnel. - Made sure that facility and production support equipment run efficiently and with minimal downtime. - Actively communicated with operations on a daily basis to ensure production, technical, quality and safety requirements were met with necessary internal and external support. - Supervised engineering staff including maintenance, millwrights, electricians and machine shop to ensure proper support and cost controls. - Ensured PAR's were properly developed to represent the most rational investment with financial justification and that Capital along with C&A spending was tracked to keep within budget for cost and time. - Provided project management to ensure equipment upgrades/replacement/installations provide the best return on investment, quality/process improvement to assist the plant with profit objectives and cost controls. Show less



Voxdata

• Canada
• Outsourcing and Offshoring Consulting
• 100 - 200 Employee

• Sales Agent

  • May 2011 - Jul 2011

  - Outbound Sales calls for TELUS Telecommunication CAMPAIGN. - Met all weekly sales goals and targets set by team leader. - Provided customer service to clients who had issues to be resolved. - Generated new sales leads and clients as per requirement. - Outbound Sales calls for TELUS Telecommunication CAMPAIGN. - Met all weekly sales goals and targets set by team leader. - Provided customer service to clients who had issues to be resolved. - Generated new sales leads and clients as per requirement.



Canadian Tire Corporation

• Canada
• Retail
• 700 & Above Employee

• Sales Professional

  • Mar 2011 - May 2011

  - Worked with seasonal department and assisted customers with exactly what they need. - Lifted heavy products up to 80 kg and ensured well organized display of the aisles. - Gained great products knowledge and met sales targets for the department. - Worked with seasonal department and assisted customers with exactly what they need. - Lifted heavy products up to 80 kg and ensured well organized display of the aisles. - Gained great products knowledge and met sales targets for the department.



Honda of Canada Mfg.

• Canada
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Quality Analyst

  • May 2008 - Jan 2009

  - Resolved quality issues by performing complex data analysis and countermeasures to eliminate root cause of problems in a given deadline which increased product shipment rate that significantly improved profit for the company. - Gained excellent problem solving and analytical skills by resolving Interior and exterior fit and finish quality issues by taking countermeasures through studying CMM measurements, 3D Scanned models and CATIA V5 models (technical drawings and specifications) according to Honda quality standards (ISO-9001). - Used statistical process control (SPC) to monitor parts quality and ensured that the process was within control and six sigma specifications limits that resulted in major cost reduction within the high volume manufacturing environment. - Monitored rattle checks on Complete Body Unit (CBU) over outside drive, proposed repairs, improved process flow. Supervised installation process on the assembly line to ensure procedures being followed by associates in respective zones as per the performance specifications and manufacturing instructions and updated tracking sheets which resulted in overall quality enhancements and thereby customer satisfaction. - Carried out Equipment capability project; process failure mode and effect analysis (PFMEA/FMEA) and process quality control table which improved process quality and reliability. Show less


Indus Motor Company Ltd
• Motor Vehicle Manufacturing
• 700 & Above Employee
• Summer Intern

  • Jun 2006 - Aug 2006