Senior Account Manager

• Jun 2021 - Present

Senior Account Manager/Business Development Manager

• Jan 2018 - Mar 2021

Cultivated productive relationships with business representatives and managed 45+ accounts concurrently to increase company revenue. • Taking care of Strategic business initiatives with all kinds of international carriers, small, medium sized in addition to mobile operators. • Closed business deals with partner businesses to increase company profits. • Provided extensive support in sales, technical and business areas to key accounts. • Met or exceeded sales goals for several accounts by bringing in new accounts and 2014-01 – 2017-12 upselling deals to existing clients • Obtained pricing deals, negotiated contracts and solidified beneficial agreements. • After-sales support including service performance review, contract renewal negotiation, process improvement etc • . Review & analyse the market situation and report to senior management periodically. • Delivered sales presentations and pitches to clients, upper management and junior sales associates for demonstration. Show less

Account Manager/Business Development Manager

• Jan 2014 - Dec 2017

Boosted sales numbers with proactive account servicing and diligent relationship building. • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities. • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction. • Managed accounts by reviewing and mitigating discrepancies and collaborating with account holders. • Expanded sales by facilitating client satisfaction and renewing customer relations. • Negotiated prices for products and freights to decrease overall costs. • Built and strengthened long-lasting client relationships based on trust and customer satisfaction Show less

NOC Engineer

• Dec 2010 - Dec 2013

• Observing, detecting, and resolving all types of network backbone malfunctions • Taking Immediate actions in case of any outage • Quality control monitoring • Quality Service testing • Configuration and troubleshooting • Customer Service • 24/7 Support • Observing, detecting, and resolving all types of network backbone malfunctions • Taking Immediate actions in case of any outage • Quality control monitoring • Quality Service testing • Configuration and troubleshooting • Customer Service • 24/7 Support

Intern at Zain

• Jul 2012 - Aug 2012

Site Implementation and maintenance Site Implementation and maintenance