Experience

First Study Abroad

• Jordan
• Consumer Services
• 1 - 100 Employee

• Business Development Manager

  • Mar 2019 - Present

  -Developing growth strategies and plans -Managing and retaining relationships with existing clients -Increasing client base -Having an in-depth knowledge of business products and value proposition -Writing business proposals -Negotiating with stakeholders -Identifying and mapping business strengths and customer needs -Researching business opportunities and viable income streams -Following industry trends locally and internationally -Drafting and reviewing contracts -Reporting on successes and areas needing improvements Show less



ISET Global

• Jordan
• Education Administration Programs
• 1 - 100 Employee

• Head of counseling

  • Jan 2018 - Mar 2019

  - Assess local market conditions and identify current and prospective sales opportunities for Amman, Riyadh and Jeddah branches. - Develop forecasts, financial objectives and business plans. - Address customer and employee satisfaction issues promptly. - Meet goals and metrics. - Implement team goals or objectives. - Assess local market conditions and identify current and prospective sales opportunities for Amman, Riyadh and Jeddah branches. - Develop forecasts, financial objectives and business plans. - Address customer and employee satisfaction issues promptly. - Meet goals and metrics. - Implement team goals or objectives.



Study One World

• Jordan
• Education Administration Programs

• Counseling Team Lead

  • Dec 2016 - Jan 2018

  - Manage budget and allocate funds appropriately. - Bring out the best of branch’s personnel by providing training, coaching, development and motivation. - Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities. - Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. -Adhere to high ethical standards, and comply with all regulations/applicable laws. - Network to improve the presence and reputation of the branch and company. - Stay abreast of competing markets and provide reports on market movement and penetration. Show less



Yes Atlas يس اطلس

• United Arab Emirates
• Education Administration Programs
• 1 - 100 Employee

• Counselor

  • Jul 2015 - Dec 2016

  - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. - Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending new products by remaining current on industry trends, market activities. - Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options. - Sells products by establishing contact and developing relationships with prospects; recommending solutions. - Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending new products by remaining current on industry trends, market activities.



OTS | Cloud Communication Platform

• Client operations specialist

  • Apr 2015 - Jul 2015

  - On boarding of new customers and helping ensure all training sessions are completed in a timely manner. - Ensuring the availability of technical infrastructure, systems, products and services. - Execute daily customer support operations including responding to questions and following up on reported issues across channels (Calls, E-Mails, Social Media .. etc) - Document and ensure that information and services delivered in writing and visuals (on the web, through social media, publications), including scripts (real-time chats, call centers), is written in plain language and well presented. - Stay relevant and current by conduct your own research, blog reading and training to stay on top of industry trends, updates, etc. - Analyze customer wants, needs, and behaviors through surveys, usability studies, in-person interviews, and other research in customer experience Show less



Orange

• Germany
• International Trade and Development
• 1 - 100 Employee

• Roaming Coordinator

  • Feb 2015 - Apr 2015

  - Day-to-day processing and settlement of roaming records - Manage roaming agreements & tariffs - Manage relationship with roaming clearinghouse - Roaming usage reporting and analysis - Develop and manage international roaming agreements & settlement process. - Day-to-day processing and settlement of roaming records - Manage roaming agreements & tariffs - Manage relationship with roaming clearinghouse - Roaming usage reporting and analysis - Develop and manage international roaming agreements & settlement process.