Experience

Abu Dhabi Health Services Company- SEHA - شركة أبوظبي للخدمات الصحية - صحة
• United Arab Emirates
• Hospitals and Health Care
• 700 & Above Employee
• Information Technology Support Analyst

  • Aug 2015 - Present


IT PEOPLE FZ LLC/Orient Information Technology

• Sr.IT Support Engineer

  • Feb 2014 - Jul 2015

  Responsible to provide complete it infrastructure support to the end user Handle the tasks of managing data backup of servers by checking backup logs and restoring files Handle basic tasks like installation, configuration and maintenance of hardware servers Installation & Configuration of Active Directory (AD) responsible to manage the user account, creation of new user account, providing appropriate wrights & Permission based on user department. Responsible for VIP user support &managing branches office of Al-Futtaim via Remote Support. Using Remote Assistant tool, RDC Connection as well as Team Viewer. Installation & Configuration of Level Printer for Barcode Printing. Installation& Configuration of Receipt Printer for POS System. Configuration & troubleshooting of RDT Barcode Scanner Device using Ram Capture Software & Windows Mobile Device Centre. Installation operating system, software application and drivers, configuring of network IP Phones., Managing, configuration and troubleshooting of Local & Network Printer Configuration at client end, maintain mail client (Microsoft Outlook 2010/2013) from client side. Imagine the Laptop, Desktop by CloneZilla software. Vendor Management and coordination with for Hardware related issues, Installation & configuration of POS System, (Point of Sale,NCR, HP Model),Installation & Configuration different different application & Software Backing up and Restoration of user’s Critical Data etc. Assists the technician in installation and updating of software as well as the setup and troubleshooting of Computer & Network Printer etc. Show less



CSC Computer Science Corporation Private Limited

• India
• IT Services and IT Consulting
• 1 - 100 Employee

• System Administrator Technical Support

  • Jun 2012 - Oct 2013

  •Managed and Maintained NDIA+ Qatar Airways user’s, and providing outstanding Hardware, Software and Airline SAP System support. •Played a Key role for Windows XP to Windows 7 Migration project for QATAR AIRWAYS, & Lead the 8 member of team during this assignment. •Played a key role during the New Doha International Airport Transition by Supporting End Users in resolving Desktop, LAN & Server Related issues. •Prepare the Airlines Systems (CUTE) for Check-in Counter & for the respective Department. Installation and configuration of win XP, Win 7 & Win 2003, 2008. Identify and remove computer viruses and provide major repair. •Backing up and Restoration of user’s Critical Data etc. Assists the technician in installation and updating of software as well as the setup and troubleshooting of Computer & Network Printer etc. •Providing complete Technical Support/ Desktop Support (Software & Hardware) to end user via remote, client site visit based on incident logged in Service Desk System. •Logged in all Help-desk call in the HP Service Manager Incident System. •Installation and configuration of SAP application and providing technical support to end user. •Providing Technical Support for all Workstation (PCs, Laptops, Blackberry device Notebooks, I-Pad), printer’s peripherals. Setup of New Hardware system at client side and implementation. •Installation operating system, software application and drivers, configuring of network IP Phones. •Remotely handling all technical calls for out-locations customer,Using Team Viewer and through RDP Connection. •Managing, configuration and troubleshooting of Local & Network Printer & Configuration at client end, maintain mail client (Microsoft Outlook, 2007 and 2010) from client side. •Participating in IT Migration (Hardware & Software) Plans. •Managed installed and configuration of Airlines Application & Software. Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Engineer-IT Infrastructure

  • Feb 2011 - Apr 2012

  •Responsible to provide Technical Support for 3000+ user of Workstation (PCs, Laptops, Notebooks), printers, peripherals, new Setup of Hardware system and client side implementation, installing operating system, software application and drivers, configuring network Phones, performing regular file server backup, and creating ghost image of workstation prior to upgrade, Responsible to creation & deletion of user in Ad, responsible to take file server backup, Responsible to provide appropriate permission on share Drive, •Troubleshooting and configuration of Citrix Met frame Presentation Server4.0/4.5 Troubleshooting & Configuration of Citrix Based Application, Responsible to Publish the new application on the Citrix Server Installation and troubleshooting of Microsoft Office.2003,2007,2010, •Involved in configuration of VPN & WI-FI, at client end; remotely handling calls for out-locations, Using Net- Meeting and Remote Desktop; applying permission on groups and critical folders on file server, •Managing configuration and troubleshooting of Local & Network Printer, Sap Installation & Configuration at client end; maintain mail client (Microsoft Outlook, 2003, 2007, 2010) from client side.. Show less


Wipro Limited
• India
• IT Services and IT Consulting
• 700 & Above Employee
• Information Technology Desktop Support

  • Dec 2008 - Dec 2010