Experience

M-Brain Group

• Finland
• IT Services and IT Consulting
• 100 - 200 Employee

• Application Support Engineer

  • Nov 2017 - Present



Falcon IT Ltd

• Reading, United Kingdom

• IT Helpdesk

  • Sep 2015 - Nov 2017

  • Receiving bookings via telephone and email communications. • Customer despatch (engineer on site) • Plan, organise and manage the work of subordinate staff to ensure work is accomplished in a manner consistent to organisational requirements. • 1st line troubleshooting customer issues and faults • Auditing accounts using excel and various MS packages • Laptop builds • Windows 10 Experience • Worked on Dell Laptops • Receiving bookings via telephone and email communications. • Customer despatch (engineer on site) • Plan, organise and manage the work of subordinate staff to ensure work is accomplished in a manner consistent to organisational requirements. • 1st line troubleshooting customer issues and faults • Auditing accounts using excel and various MS packages • Laptop builds • Windows 10 Experience • Worked on Dell Laptops



Conexus

• United Kingdom

• Java Developer, Hybris Delevloper

  • Oct 2013 - Mar 2015

  • Gaining Hybris experience, using my existing Java skills and developing new ones • Providing support to high end clients and their customers. • involved in hosting, infrastructure and maintenance for the companies live projects • developing software for upcoming projects • rectifying issues in the code base for both existing and upcoming projects • Gaining Hybris experience, using my existing Java skills and developing new ones • Providing support to high end clients and their customers. • involved in hosting, infrastructure and maintenance for the companies live projects • developing software for upcoming projects • rectifying issues in the code base for both existing and upcoming projects