Experience

Dufry Duty Free

• Brazil
• Retail
• 1 - 100 Employee

• Sales Representative

  • Apr 2022 - Present

  Helped resolve client problems quickly with superior customer service. Used consultative sales approach to understand and meet customer needs. Adapted sales techniques to specific clients and promote products based on individualized client needs. Built lasting relationships with clients through customer service interactions. Helped resolve client problems quickly with superior customer service. Used consultative sales approach to understand and meet customer needs. Adapted sales techniques to specific clients and promote products based on individualized client needs. Built lasting relationships with clients through customer service interactions.



Amazon FBA Academy

• Business Development Coordinator

  • 2021 - Present

• COORDINATOR

  • Nov 2021 - Mar 2023

  Manage students onboarding to Amazon FBA program course.Follow up with students during and coordinate with the finance about students payments.Participate in course marketing and sales stratigies with the higher managementby providing recommendations, feedback and market research. Communication focal point with potential students and enrolled students.



Skali tourist resort

• Cyprus

• Business Development Officer

  • Sep 2019 - Jun 2021

  Guiding and training: training the staff to increase their skills to improve performance. Customer satisfaction care: handling their problems, making a good relationship, and generating new customers. Evaluate the process: through weekly assignments and proficiency of the workers and quality of the products. Guiding and training: training the staff to increase their skills to improve performance. Customer satisfaction care: handling their problems, making a good relationship, and generating new customers. Evaluate the process: through weekly assignments and proficiency of the workers and quality of the products.



AlKarma

• Amman, Jordan

• Account Development Representative

  • Jun 2016 - Jun 2018

  Setting planning: dividing the sales area between representatives and monitoring the sales process. Mentoring the workers and warehouse: through weekly reports, evaluation of workers , and review of the warehouse. Customer satisfaction care: through handling customer complaints and direct communication with customers. Increase the sales: attracting new customers, expanding sales areas, and providing after-sales services. Setting planning: dividing the sales area between representatives and monitoring the sales process. Mentoring the workers and warehouse: through weekly reports, evaluation of workers , and review of the warehouse. Customer satisfaction care: through handling customer complaints and direct communication with customers. Increase the sales: attracting new customers, expanding sales areas, and providing after-sales services.