Experience

DIGGIPACKS🚀

• Saudi Arabia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Head of Operations

  • Sep 2021 - Present

  * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Manage procurement processes and coordinate material and resources allocation * Oversee customer support… Show more * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Manage procurement processes and coordinate material and resources allocation * Oversee customer support processes and organize them to enhance customer satisfaction * Review financial information and adjust operational budgets to promote profitability * Prepares budgets, schedules, and other organizational reports as needed * Revise and/or formulate policies and promote their implementation * Manage relationships/agreements with external partners/vendors * Evaluate overall performance by gathering, analyzing and interpreting data and metrics * Identifies improvement areas and plans and implements systems to boost company effectiveness * Ensure that the company runs with legality and conformity to established regulations * Assists upper management in setting goals that promote company growth * Manages internal and external service suppliers * Executes plans designed to meet company goals by changing policies and coaching employees Show less * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Manage procurement processes and coordinate material and resources allocation * Oversee customer support… Show more * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements. * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Manage procurement processes and coordinate material and resources allocation * Oversee customer support processes and organize them to enhance customer satisfaction * Review financial information and adjust operational budgets to promote profitability * Prepares budgets, schedules, and other organizational reports as needed * Revise and/or formulate policies and promote their implementation * Manage relationships/agreements with external partners/vendors * Evaluate overall performance by gathering, analyzing and interpreting data and metrics * Identifies improvement areas and plans and implements systems to boost company effectiveness * Ensure that the company runs with legality and conformity to established regulations * Assists upper management in setting goals that promote company growth * Manages internal and external service suppliers * Executes plans designed to meet company goals by changing policies and coaching employees Show less



BeOne Express

• Saudi Arabia
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Director Of Operations

  • Mar 2020 - Aug 2022

  * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements * Manage procurement processes and coordinate material and resources allocation * Oversee customer… Show more * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements * Manage procurement processes and coordinate material and resources allocation * Oversee customer support processes and organize them to enhance customer satisfaction * Review financial information and adjust operational budgets to promote profitability * Prepares budgets, schedules, and other organizational reports as needed * Revise and/or formulate policies and promote their implementation * Manage relationships/agreements with external partners/vendors * Evaluate overall performance by gathering, analyzing and interpreting data and metrics * Identifies improvement areas and plans and implements systems to boost company effectiveness * Ensure that the company runs with legality and conformity to established regulations * Assists upper management in setting goals that promote company growth * Manages internal and external service suppliers * Executes plans designed to meet company goals by changing policies and coaching employees Show less * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements * Manage procurement processes and coordinate material and resources allocation * Oversee customer… Show more * Liaise with superior to make decisions for operational activities and set strategic goals * Plan and monitor the day-to-day running of business to ensure smooth progress * Supervise staff from different departments and provide constructive feedback * Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements * Manage procurement processes and coordinate material and resources allocation * Oversee customer support processes and organize them to enhance customer satisfaction * Review financial information and adjust operational budgets to promote profitability * Prepares budgets, schedules, and other organizational reports as needed * Revise and/or formulate policies and promote their implementation * Manage relationships/agreements with external partners/vendors * Evaluate overall performance by gathering, analyzing and interpreting data and metrics * Identifies improvement areas and plans and implements systems to boost company effectiveness * Ensure that the company runs with legality and conformity to established regulations * Assists upper management in setting goals that promote company growth * Manages internal and external service suppliers * Executes plans designed to meet company goals by changing policies and coaching employees Show less



IBRAHIM ALQURASHI PERFUMES

• Saudi Arabia
• Personal Care Product Manufacturing
• 100 - 200 Employee

• Operations Director

  • Apr 2019 - Feb 2020

  • Collaborate with executive-level management in the development of performance goals and long-term operational plans • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration • Set strategic goals for operational efficiency and increased productivity • Work with project managers in the development of financial and budgetary plans • Analyze current operational processes and performance, recommending solutions for improvement when… Show more • Collaborate with executive-level management in the development of performance goals and long-term operational plans • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration • Set strategic goals for operational efficiency and increased productivity • Work with project managers in the development of financial and budgetary plans • Analyze current operational processes and performance, recommending solutions for improvement when necessary • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals • Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks • Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs • Uphold organization policies and standards, ensuring legislative regulations are followed • Work closely with human resources to lead team with integrity and establish and maintain a trusting, inclusive, and productive environment • Manage procurement processes and coordinate material and resources allocation • Oversee customer support processes and organize them to enhance customer satisfaction • Review financial information and adjust operational budgets to promote profitability • Revise and/or formulate policies and promote their implementation • Manage relationships/agreements with external partners/vendors • Evaluate overall performance by gathering, analyzing and interpreting data and metrics • Ensure that the company runs with legality and conformity to established regulations

• Operations Manager

  • May 2018 - Mar 2019

  Responsibilities: - Strategically plan and manage logistics, warehouse, transportation and customer services. - Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement. - Support the company in production planning and making sure the business is adequately resourced. - Identifying any skills gaps in the organization and undertaking a recruitment program to support this. - Training of staff and managers to ensure… Show more Responsibilities: - Strategically plan and manage logistics, warehouse, transportation and customer services. - Ensuring that communication between departments is ongoing and utilized to maintain an environment of continuous improvement. - Support the company in production planning and making sure the business is adequately resourced. - Identifying any skills gaps in the organization and undertaking a recruitment program to support this. - Training of staff and managers to ensure that everyone is performing adequately in their role. - Providing a leadership support function to teams and motivating staff to achieve production goals. - Direct, optimize and coordinate full order cycle. - Liaise and negotiate with suppliers, manufacturers, retailers and consumers. - Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency. - Arrange warehouse, plan routes and process shipments. - Resolve any arising problems or complaints. - Supervise, coach and train warehouse workforce. - Maintain metrics and analyze data to assess performance and implement improvements. - Develop business by gaining new contracts, analyzing logistical problems and producing new solutions. - Comply with laws, regulations and requirements. - Introducing and managing in-house IT systems ensuring that they are fit for purpose.



fetchr

• United Arab Emirates
• IT Services and IT Consulting
• 400 - 500 Employee

• Operations Manager

  • May 2017 - Apr 2018

  Responsibilities: • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings. • Handling Last Mile & First Mile for Central Region which is 320 couriers, 25 DTLs & 5 Supervisors. • Responding to all customer complaints or queries in an efficient manner. • Visiting key clients to build relationships and identify their key needs. • Conducting crime and loss investigations into missing stock and loads. • Ensuring… Show more Responsibilities: • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings. • Handling Last Mile & First Mile for Central Region which is 320 couriers, 25 DTLs & 5 Supervisors. • Responding to all customer complaints or queries in an efficient manner. • Visiting key clients to build relationships and identify their key needs. • Conducting crime and loss investigations into missing stock and loads. • Ensuring the efficient running of administration and office procedures. • Securing and alarming premises and monitoring security procedures. • I have made many trackers to watch each work process live to know the performance and delays (like: Daily Performance Dashboard to watch live performance of all KSA hubs, Business Intelligence Tracker to know all KSA hubs performance for six months, Client Performance Tracker to check each client performance for last six months, Inventory Tracker to check current and previous days count of orders available in each hub of KSA, Employee data tracker to check each employee's record and provided assets by company, Compiled data tracker to check each query like employee's performance, hub's performance, client's performance with a search box whatever you will type you will get the result for month or any specific date. • Making briefing on a weekly basis to educate the employees for new processes or drawbacks. • I am also one of the analyzer for Fetchr KSA and always providing the reports to the higher management. • Supervising the completion of all checks and documentation required by law. • Monitoring and tracking the flow of goods into the warehouse. • Controlling the order cycle. • I am making one monthly briefing at the end of each month to appreciate our employees and giving certificates to "Employee of the Month". • On a weekly basis we have meetings to make new plans with General Manager to increase business from other sources. Show less Responsibilities: • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings. • Handling Last Mile & First Mile for Central Region which is 320 couriers, 25 DTLs & 5 Supervisors. • Responding to all customer complaints or queries in an efficient manner. • Visiting key clients to build relationships and identify their key needs. • Conducting crime and loss investigations into missing stock and loads. • Ensuring… Show more Responsibilities: • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings. • Handling Last Mile & First Mile for Central Region which is 320 couriers, 25 DTLs & 5 Supervisors. • Responding to all customer complaints or queries in an efficient manner. • Visiting key clients to build relationships and identify their key needs. • Conducting crime and loss investigations into missing stock and loads. • Ensuring the efficient running of administration and office procedures. • Securing and alarming premises and monitoring security procedures. • I have made many trackers to watch each work process live to know the performance and delays (like: Daily Performance Dashboard to watch live performance of all KSA hubs, Business Intelligence Tracker to know all KSA hubs performance for six months, Client Performance Tracker to check each client performance for last six months, Inventory Tracker to check current and previous days count of orders available in each hub of KSA, Employee data tracker to check each employee's record and provided assets by company, Compiled data tracker to check each query like employee's performance, hub's performance, client's performance with a search box whatever you will type you will get the result for month or any specific date. • Making briefing on a weekly basis to educate the employees for new processes or drawbacks. • I am also one of the analyzer for Fetchr KSA and always providing the reports to the higher management. • Supervising the completion of all checks and documentation required by law. • Monitoring and tracking the flow of goods into the warehouse. • Controlling the order cycle. • I am making one monthly briefing at the end of each month to appreciate our employees and giving certificates to "Employee of the Month". • On a weekly basis we have meetings to make new plans with General Manager to increase business from other sources. Show less



MarkaVIP

• Retail
• 200 - 300 Employee

• Assistant Manager

  • May 2015 - Apr 2017

  Responsibilities: • Conducted staff performance reviews, setting objectives, and identifying employee training requirements. • Monitored the performance of the warehouse staff. • Ensured that all drivers work to established driving time directives. • Handled all incoming and outgoing correspondence with clients. • Made sure that all customer orders are correctly taken. • Resolved all customer invoice queries. • Changed staff around and managing resources based upon… Show more Responsibilities: • Conducted staff performance reviews, setting objectives, and identifying employee training requirements. • Monitored the performance of the warehouse staff. • Ensured that all drivers work to established driving time directives. • Handled all incoming and outgoing correspondence with clients. • Made sure that all customer orders are correctly taken. • Resolved all customer invoice queries. • Changed staff around and managing resources based upon changing needs. • Received goods deliveries and arranged for them to be logged and then stored for distribution later on. Show less Responsibilities: • Conducted staff performance reviews, setting objectives, and identifying employee training requirements. • Monitored the performance of the warehouse staff. • Ensured that all drivers work to established driving time directives. • Handled all incoming and outgoing correspondence with clients. • Made sure that all customer orders are correctly taken. • Resolved all customer invoice queries. • Changed staff around and managing resources based upon… Show more Responsibilities: • Conducted staff performance reviews, setting objectives, and identifying employee training requirements. • Monitored the performance of the warehouse staff. • Ensured that all drivers work to established driving time directives. • Handled all incoming and outgoing correspondence with clients. • Made sure that all customer orders are correctly taken. • Resolved all customer invoice queries. • Changed staff around and managing resources based upon changing needs. • Received goods deliveries and arranged for them to be logged and then stored for distribution later on. Show less