Mohammad Nayeem, Project Manager/CSM

Project Manager/CSM at CommunityForce
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Contact Information
us****@****om
(386) 825-5501
Location
India, IN

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Gowhar Meraj, Ph.D.

Mr. Mohammad Nayeem is a dedicated, hard-working, and focussed person I have ever met in life. Being at managing teams for joint projects or dealing with his teammates, he has amazing interpersonal communication and motivational skills. I wish him the best of luck in all of his future endeavors.

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Credentials

  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Apr, 2020
    - Nov, 2024

Experience

  • CommunityForce
    • United States
    • Software Development
    • 1 - 100 Employee
    • Project Manager/CSM
      • Aug 2018 - Present

      • Expertise in Team Leadership, Agile Software Development, and Strategic Project Management. • Experience in tools Jira, DevOps, Smartsheets, Microsoft Project Plan, Visio, You Track software, and Visio. • Accomplish information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. • Iteration/sprint planning meetings – Protect the team from over-committing and scope creep. Aid in estimation and sub-task creation • Responsible for the direction, coordination, implementation, executive, control, and completion of a project, while remaining aligned with strategy, commitments, and goals of the organization. • Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. • Plans, executes, and finalizes projects according to strict deadlines, delivering projects on time and within budget. • Responsible for providing written and verbal project communications, including weekly status, dashboards, and project updates. • Creating staffing, budget, risk, and communication plans to ensure successful project execution. • Recommend information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. • Creating technical documentation as needed and reporting on the progress of a project. • Contribute to team effort by accomplishing related results as needed. Show less

  • 1PaysLess
    • Lorton Virginia
    • Manager Operations
      • Dec 2013 - Jun 2018

      Roles and Responsibilities: • Managed the Companies operations, working with Clients both domestic and International. • Handled company's accounts on different online platforms like Amazon, eBay, Craigslist, and companies' own online shopping portal. • Ensured that each crew has the tools it needs to meet project milestones. • Created project schedules that include materials estimates and manpower needs to be submitted to management. • Assisted in documenting project phases and creating summary reports for company management. • Worked with field personnel to handle project issues as they arise. • Familiar with different eCommerce software like Amazon, eBay, Shopify, Sellery, Sellbrite, Volusion, etc. • Managed the Digital Marketing of the company keeping in view new trends like mass emailing (Mail Chimp), SEO, FB advertising. • Worked with the Shipping and handling department and monitored the after-sales support. • Managed the returns and replacements. Show less

  • Access Infrastructure & Telecommunication Pvt Ltd
    • Outsourcing and Offshoring Consulting
    • 1 - 100 Employee
    • Customer Service Executive
      • Dec 2011 - Mar 2012

      Roles and Responsibilities: • Customer Support to hp(Hewlett-Packard), new & existing. Suggesting Students, Businessmen, professionals, etc., the product as per their requirements. • Dealt with Laptops, Desktops, Printers-Inkjet, LaserJet, AIO as well as Plotters. • Professional relationships with ongoing customers through excellent customer service • Follow-up with callers on the complaint and/or question resolution status • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Show less

  • Sparsh Intelnet BPO Services
    • Gurugram, Haryana, India
    • Customer Service Associate
      • Dec 2009 - Dec 2010

      Roles and Responsibilities: • Customer Support to hp(Hewlett-Packard), new & existing. Suggesting Students, Businessmen, professionals, etc., the product as per their requirements. • Dealt with Laptops, Desktops, Printers-Inkjet, LaserJet, AIO as well as Plotters. • Professional relationships with ongoing customers through excellent customer service • Follow-up with callers on the complaint and/or question resolution status • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Show less

Education

  • University of Kashmir
    Master of Business Administration (M.B.A.), Marketing & Human Resource
    2013 - 2015
  • Digital Floats Training Institute
    Diploma in Digital Marketing, A
    2018 - 2018
  • Government College Of Education M A Road Srinagar J&K
    Bachelor's in Education, Elementary Education and Teaching
    2011 - 2012
  • STG MIIPS Technologies Srinagar
    Diploma in Computer Hardware & Networking, Computer Hardware Engineering
    2007 - 2008
  • Sri Pratap College M A Road Srinagar
    Bachelor's In Science, A
    2004 - 2007

Community

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