Experience

Brother Sewing Machines Europe GmbH

• Germany
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Windows System Administrator

  • Aug 2022 - Present

  Windoes PC and network support, troubleshooting, diagnose and resolving hardware/software errors microsoft cloud Exchange server MS Autopilot for rollout Microsoft Endpoint Manager Admin Center , device enrollment , Microsoft Azure Windoes PC and network support, troubleshooting, diagnose and resolving hardware/software errors microsoft cloud Exchange server MS Autopilot for rollout Microsoft Endpoint Manager Admin Center , device enrollment , Microsoft Azure



DUN & BRADSTREET DEUTSCHLAND GMBH /BISNODE (INFOTREE GLOBAL SOLUTIONS)

• Information Technology Support Analyst

  • Jul 2021 - Jul 2022

  MS Autopilot für rollout, windows 10 imaging -end user support with Konfiguration, PC-Anpassung, allgemeiner IT L2, L3 Support, Tools: Microsoft Endpoint Manager Admin Center , device enrollment , Microsoft Azure MS Autopilot für rollout, windows 10 imaging -end user support with Konfiguration, PC-Anpassung, allgemeiner IT L2, L3 Support, Tools: Microsoft Endpoint Manager Admin Center , device enrollment , Microsoft Azure



COLT TECHNOLOGY SERVICES GMBH, FOCUS SELECT LTD

• LOCAL IT Engineer

  • Mar 2020 - Apr 2021

  - IT related user problems, requests, Help Desk support for End users, Log Incidents / call tickets perform installation/ troubleshooting -IT Hardware ; (desktop, laptop, iPad, Surface -Track and record on Service Now Asset Management System -ITSR joiner, Leaver -ITSM / ITSR -Meeting Room Audio Visual / Video Conferencing hardware and operational support Cisco, Polycom, Zoom, Microsoft TEAM & Microsoft Skype4Business -IT Service Management (ITSM) / IT Service Request Management (ITSR) – IT WPT Hardware & Software Support-Analysis, Investigation and Resolution of Tickets and Service Request as per Colt’s SLA and Incidents Priorities (P1/P2/P3/P4) -Microsoft Windows 7, 10 Microsoft Office 2010+, Anti-Virus etc. SCCM console, AD Service Now Show less



Unisys Deutschland GmbH , MyWork IT GmbH

• 2nd Level IT-Support

  • Nov 2019 - Jan 2020

  -Processing of 2nd level tickets -Support of end users on Windows 7, Windows 8.1 and Windows 10 operating systems with associated software -Processing of complex malfunctions,including coordination with external suppliers or end users -Use of the existing Microsoft infrastructure (AD, DNS, DHCP, SCCM) -Office applications (Word, Excel, Powerpoint, Outlook) -Processing of 2nd level tickets -Support of end users on Windows 7, Windows 8.1 and Windows 10 operating systems with associated software -Processing of complex malfunctions,including coordination with external suppliers or end users -Use of the existing Microsoft infrastructure (AD, DNS, DHCP, SCCM) -Office applications (Word, Excel, Powerpoint, Outlook)



Pitney Bowes Deutschland GmbH (WIPRO)

• Desktop Support Technician

  • Feb 2019 - Jul 2019

  -Repair of computers -Windows 7 to Windows 10 migration for laptops and PCs -SNOW Software Asset Management -SCCM client under Windows 7, 10, Active Directory Ticket system, Pitney Bows network structure, user support -O365 ProPlus, Skype for Business -Repair of computers -Windows 7 to Windows 10 migration for laptops and PCs -SNOW Software Asset Management -SCCM client under Windows 7, 10, Active Directory Ticket system, Pitney Bows network structure, user support -O365 ProPlus, Skype for Business



End client: Abbott GmbH & Co KG (Silverlink Technologies UK Ltd)

• Service Desk Analyst

  • Jul 2016 - Nov 2018

  -IT related user problems, inquiries, help desk support for end users, log incidents / call tickets , Installation / Fehlerbehebung tools: - IT-Service-Management (ITSM) - McAfee ePolicy Orchestrator (ePO) -Active directory -windows 7,10 image -remote access - Symantec Management Console , Symantec Management Platform (SMP) -Lotus Notes -Skype für business Windows 7 auf Windows 10 Migration für Laptops und PCs -IT related user problems, inquiries, help desk support for end users, log incidents / call tickets , Installation / Fehlerbehebung tools: - IT-Service-Management (ITSM) - McAfee ePolicy Orchestrator (ePO) -Active directory -windows 7,10 image -remote access - Symantec Management Console , Symantec Management Platform (SMP) -Lotus Notes -Skype für business Windows 7 auf Windows 10 Migration für Laptops und PCs



Hexaware Technologies GmbH

• Service Desk Analyst

  • Dec 2015 - Jun 2016

  IT-bezogene Benutzer Probleme, Requests, Help Desk supporrt für End users, Log Incidents call tickets in Service Now, installation/ troubleshooting -Active directory, Lync Server 2013 -Exchange Server: -Exchange Management console: erstellen von user Mailbox, Verteiler -Desktops,Laptops -Bomgar remote access tool -SAP Logon tool (password reset change) -LockoutStatus tool IT-bezogene Benutzer Probleme, Requests, Help Desk supporrt für End users, Log Incidents call tickets in Service Now, installation/ troubleshooting -Active directory, Lync Server 2013 -Exchange Server: -Exchange Management console: erstellen von user Mailbox, Verteiler -Desktops,Laptops -Bomgar remote access tool -SAP Logon tool (password reset change) -LockoutStatus tool



ZTE Services Deutschland GmbH

• local IT , cutover testing ALU to ZTE network

  • Dec 2013 - Feb 2015

  -IT User Support in Hardware and Software, Writing guidelines, -Testing,User handbook preparation -Guidelines for ALNS PC reconfiguration to access ZTE services -data migration from ALNS PC to ZTE PC -VPN connection setup - conferencing call functionality description (softphone) -Printer support -Asset management - User/Computer/Location assignment and -User computer admin in AD -IT User Support in Hardware and Software, Writing guidelines, -Testing,User handbook preparation -Guidelines for ALNS PC reconfiguration to access ZTE services -data migration from ALNS PC to ZTE PC -VPN connection setup - conferencing call functionality description (softphone) -Printer support -Asset management - User/Computer/Location assignment and -User computer admin in AD



Landeswohlfahrtsverband Hessen(LWV) / ML Consulting, Schulung, Service & Support GmbH

• Hotline 1.2. Level Support

  • Aug 2013 - Nov 2013

  Service & Support GmbH Windows XP to 7 migration, Rollout,notebooks, desktops, hardware, software, installation Citrix, Thin Client, AD Service & Support GmbH Windows XP to 7 migration, Rollout,notebooks, desktops, hardware, software, installation Citrix, Thin Client, AD



Ratiodata GmbH / Volksbank RheinAhrEifel eG

• Senior Desktop Engineer

  • Jun 2013 - Jul 2013

  Rollout Desktops and Notebooks, Hardware, Software Installation Volksbank Filialen. Notebooks, desktops, cabling Rollout Desktops and Notebooks, Hardware, Software Installation Volksbank Filialen. Notebooks, desktops, cabling



FedEx, Federal Express Corporation, German branch

• FedEx Technical Support

  • Feb 2013 - May 2013

  Remote access to customer PCs for FedEx Ship Manager SW update/upgrade, customer data migration Remote access to customer PCs for FedEx Ship Manager SW update/upgrade, customer data migration



Freshfields Bruckhaus Deringer

• United Kingdom
• Law Practice
• 700 & Above Employee

• Early Life Support Analyst

  • Nov 2012 - Dec 2012

  Project: firm-wide Infrastructure Consolidation -responsible for floor walking groups -dealing with post-migration issues, questions and trouble- hooting experienced by the user -internal customer service TECHNICAL: -ITIL Foundation V3 -Call logging systems including, Remedy, Assyst. -Trouble-shooting -MS Office -MS Windows (all version including 7) -Active Directory, Exchange 2000 & 2010 -SMS, BlackBerry BES Enterprise, VPN, Broadband, Dial-up, ISDN, RAS, RSA SecureID -Virtual Desktop provisioning and delivery -Citrix XenApp, XenDesktop Citrix Xen, Citrix Printing, Citrix support consoles, AppSense, -Remote control software TeamViewer -PC hardware troubleshooting, configuration and set-up -Network infrastructure, problem solving LAN, WAN TCP/IP -Virtual environment VMware VSphere, Server platforms, Storage & Thin Clients -Windows server , active directory Show less



DIDAS Business Services

• Germany

• System Administrator

  • May 2012 - Oct 2012

  Ensuring of systems availability , Problem analysis and troubleshooting, handling of incidents,Change- and Service-Requests according to SLA, 2’nd + 3’rd Level, nagios, remote service monitoring,SNMP,Managed Services and Monitoring(MSM),nagios, Windows Server Services, Linux(OES), Virtualisierung (VM-Ware, Citrix) Nagios: -Monitoring of IT infrastructure. -Adding / removing devices (server, switch, wireless ...) in Nagios according to customer requirements. -definition WARNING, CRITICAL, OK in Nagios. -Alerting by email -Sending monthly reports to the customer by e-mail Automatically. (cronjob) -Customization of checks in Nagios with monarch tool / command line. Show less



FreeLancer

• Software Development
• 1 - 100 Employee

• Network,Desktop user support

  • May 2011 - Jul 2011

  Responsible for planning, developing, installing, configuring, maintaining, supporting, and optimizing all desktop, voice, video, and, network hardware, software, and communication links. The person will also analyze and resolve end user hardware and software computer problems in a timely and accurate fashion, and provide end user training where required. Manage servers, including e-mail, print, and backup servers and their associated operating systems and software. Administer all network hardware and equipment, including switches, hubs, and UPSs. Ensure network connectivity of all workstations. Administer all equipment, hardware and software upgrades. Practice asset management, including maintenance of component inventory and related documentation and technical specifications information. Administer and maintain end user accounts, permissions, and access rights. Administer add, move, and change requests from end users as well as new line installations as required. Monitor and identify capacity and performance issues for telecommunications traffic to ensure continued, uninterrupted operation of telecommunications systems. Generate telecommunications usage and inventory reports as required. Show less



RMG Regel + Messtechnik GmbH, Honeywell

• Server hosting Applikation Support

  • Oct 2010 - May 2011

  VMware ESX-Hosts, vSphere, vCenter virtuell • Windows 2003/2008 Server, Terminal Server, EMC Celerra Manager 5.6 • Clariion Cx4-120 storage , CISCO Lan Switches VMware ESX-Hosts, vSphere, vCenter virtuell • Windows 2003/2008 Server, Terminal Server, EMC Celerra Manager 5.6 • Clariion Cx4-120 storage , CISCO Lan Switches



Panasonic Wiesbaden / on behalf of Hewlett-Packard CDS GmbH Germany

• 2nd Level Support Hessen, Onsite Support

  • Jun 2010 - Jul 2010

  User Onsite Support,Blackberry activation in Enterprise network Email setting, PC and laptop installation Project Summary:Laptop PC installation, HP Backup system trouble shooting, patching on cisco switch ports Technology Summary:Laptop, Desktop, HP Backup system, cisco switches, HP Openview Service Desk, Lotus Notes, HP Printer User Onsite Support,Blackberry activation in Enterprise network Email setting, PC and laptop installation Project Summary:Laptop PC installation, HP Backup system trouble shooting, patching on cisco switch ports Technology Summary:Laptop, Desktop, HP Backup system, cisco switches, HP Openview Service Desk, Lotus Notes, HP Printer



argoneo real estate / SMART UK consulting and advisory

• 1st, 2nd Line Support MRI /sharepoint

  • Apr 2009 - Apr 2010

  help desk / Support of MRI tenant and building management software for argoneo users in Frankfurt Creation and maintenance of documentation in sharepoint, user help desk for desktop, notebook (VISTA, Windows 7), imaging on multiple PCs and notebooks, user management, Printers. Telephone connection via patch cable Project Summary: user help desk for MRI tenant and building management Technology Summary:MRI, cherry tree help desk ticket system,AWARO document Management, argoShare(share point), Desktops and notebooks running Windows Vista or Windows 7, COLT Admin user administration portal Show less