Experience

GERMAN METAL SURFACE TREATMENT CHEMICALS CO

• Saudi Arabia
• Chemical Manufacturing
• 1 - 100 Employee

• Technical Field Sales Engineer

  • Oct 2020 - Present

  Divisions: (Metal Surface Treatment, Lubricants Additives, Casting)Preparing technical responses to requests for quotes, assigning costs, Delivered services timeframes and alternative solutions.Monitored company inventory to keep stock levels and databases updated In line with the annual sales plan.Work within applicable standards, policies and regulatory guidelines to promote safe working environment and Learned new skills and applied to daily tasks to improve efficiency and productivity.Working with customers to understand needs and provide excellent service and Actively listen to them ,and Following up with them to verify optimal satisfaction following support engagement and problem resolution.Improved customer service and telecommunication skills to build lasting relationships, and Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.Explained technical information in clear terms to promote better understanding for non-technical clients.Developed and implemented training initiatives for new hires.Logged reports, expenses, receipts, and sales in company database.

• Principal Senior Researcher

  • Mar 2013 - Sep 2020

  Divisions: (Metal Surface Treatment , Lubricants Additives)Researched and developed novel manufacturing processes for purposes of product development and to reduce production time and to provided suggestions for quality improvements and cost control.Working with management to evaluate future projects and align with critical path schedule requirements.Utilized fundamental knowledge of state of art engineering applications, patents ,know-how, technical & scientific papers and industry trends to carry out advanced research.Prepared standard operating procedures (SOPs) documents and corrective actions to the productsDevelop new compounds and formulas based on strict customer requirements.Management and coordination of day-to-day operation of R&D chemical laboratory (risk assessments, maintenance of equipment and liaison with other departments in the factory, etc.).



Royal Industrial Trading Company

• Quality Monitor (QA, QC Dept.)

  • Jul 2012 - Jan 2013

  Performed daily inspection rounds throughout facilities to monitored performance and generated reports detailing quality of product and defect rates for the plastic industry Performed daily inspection rounds throughout facilities to monitored performance and generated reports detailing quality of product and defect rates for the plastic industry