Experience

MobiCare Technologies Ltd.

• Bangladesh
• Consumer Services
• 1 - 100 Employee

• Customer Center Manager

  • Apr 2019 - Present

  Monitoring, Supervising & Ensuring of daily operations with all the activities of team. Ensure Customer & Channel Partner satisfaction by providing prompt & friendly service. Participating in coordination & planning activities to develop product and marketing strategies to enhance Sales & Customer Experience. Managing & coordinating all the Administrative and Logistic Functions of Center. Follow up all Sales & Service Delivery Parameters. Closely guide, supervise all employees within the center and ensure all information dissemination to either or respective employees & make them understand and follow-up. Ensuring the expertise of peoples through training & mentoring. Follow-up all related KPI with corresponding tools & techniques. Closely monitoring about employee motivations & appraisal and ensure friendly work environment for employees. Show less



Edison Group (Symphony Mobile & Accessories, Siemens)

• Bangladesh
• Computers and Electronics Manufacturing
• 200 - 300 Employee

• Customer Center Manager

  • Aug 2011 - Mar 2019

  Functions & Working Areas Monitoring, Supervising & Ensuring of daily operations with all the activities of team. Ensure Customer & Channel Partner satisfaction by providing prompt & reliable service. Participating in coordination & planning activities to develop product and marketing strategies to enhance Sales & Customer Experience. Managing & coordinating all the Administrative and Logistic Functions of Center. Follow up all Sales & Service Delivery Parameters. Closely guide, supervise all employees within the center and ensure all information dissemination to either or respective employees & make them understand and follow-up. Ensuring the expertise of peoples through training & mentoring. Follow-up all related KPI with corresponding tools & techniques. Closely monitoring about employee motivations & appraisal and ensure friendly work environment for employees. Show less