Experience

Ekuid

• Indonesia
• Financial Services
• 1 - 100 Employee

• Customer Success Assistance

  • Jul 2022 - Present

  • Respond to inbound chats from Web, emails, and whatsapp. • Route all inbound leads to appropriate customer success. • Maintain an accurate database of customer and prospect information. • Create copy writing to announce an information (campaign, new project, promotion) and send it by channel (whatsapp and email) with specific audience. • Respond to inbound chats from Web, emails, and whatsapp. • Route all inbound leads to appropriate customer success. • Maintain an accurate database of customer and prospect information. • Create copy writing to announce an information (campaign, new project, promotion) and send it by channel (whatsapp and email) with specific audience.



Migo

• Indonesia
• Technology, Information and Media
• 100 - 200 Employee

• • Nov 2021 - Aug 2022

  - Monitor and analyse the development of all customer support performance as well as the Quality Assurance (QA) specialists- Verifying customer support's service quality to make sure they are aligned with the company standards- Provide insights or recommendations for improvement on service quality and monitoring the process- Create a report summary of the achievement of the quality improvement- Create and monitor work programs for Customer support improvement- Calibration with other division ( stakeholders ) to make sure that our standard is up to date Show less

• • May 2021 - Nov 2021



Transcosmos Indonesia (Official)

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• PIC Digital Goods Tokopedia

  • Oct 2018 - Oct 2020

  · Follow up ‘escalated tickets’ from R1/R2/R3 and analyze the rootcause of the issue and resolve it with applicable procedures. · Send daily all unsuccessful transaction data to each partner such as VISA, PLN, PDAM, PGN, all Indonesian provider, Dirjen Pajak, Prakerja for further checking by email, WAG, 3PL. · Follow up ‘escalated tickets’ from R1/R2/R3 and analyze the rootcause of the issue and resolve it with applicable procedures. · Send daily all unsuccessful transaction data to each partner such as VISA, PLN, PDAM, PGN, all Indonesian provider, Dirjen Pajak, Prakerja for further checking by email, WAG, 3PL.