Mohammad H.Alsebaie
Salesforce Administrator at Blue Road Academy (formerly RefugeeForce)- Claim this Profile
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Arabic Native or bilingual proficiency
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English Full professional proficiency
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Turkish Professional working proficiency
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German Limited working proficiency
Topline Score
Bio
Alaa Nikoula Nahhas
As a professional, I have learned many things from him and I strongly recommend him for this post. I do not doubt that he will prove his worth and add value to the organization. Apart from the professional brilliance, he is a great team worker, possesses a great work ethic, and has shown rare leadership qualities.
Alaa Nikoula Nahhas
As a professional, I have learned many things from him and I strongly recommend him for this post. I do not doubt that he will prove his worth and add value to the organization. Apart from the professional brilliance, he is a great team worker, possesses a great work ethic, and has shown rare leadership qualities.
Alaa Nikoula Nahhas
As a professional, I have learned many things from him and I strongly recommend him for this post. I do not doubt that he will prove his worth and add value to the organization. Apart from the professional brilliance, he is a great team worker, possesses a great work ethic, and has shown rare leadership qualities.
Alaa Nikoula Nahhas
As a professional, I have learned many things from him and I strongly recommend him for this post. I do not doubt that he will prove his worth and add value to the organization. Apart from the professional brilliance, he is a great team worker, possesses a great work ethic, and has shown rare leadership qualities.
Credentials
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Salesforce Certified Administrator (SCA)
SalesforceOct, 2022- Nov, 2024 -
Business Administration Specialist
Trailhead by Salesforce -
Extended User Access and Restriction Superbadge Unit
Trailhead by Salesforce -
Lightning Experience Reports & Dashboards Specialist
Trailhead by Salesforce -
Salesforce Certified Administrator Training (Nov 2022)
Udemy -
User Access Fundamentals Superbadge Unit
Trailhead by Salesforce -
User Authentication Settings Superbadge Unit
Trailhead by Salesforce
Experience
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Blue Road Academy
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Netherlands
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Professional Training and Coaching
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1 - 100 Employee
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Salesforce Administrator
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Jul 2022 - Present
• Created custom apps, objects, fields, and layouts using the Lightning platform to facilitate User Management. • Process Builder, Workflow, and Salesforce Flow have been used to automate business processes. • Created roles, profiles, permission sets, and sharing rules to meet growing business needs. • Developed case management tools such as queues, assignment, escalation, and auto-response rules. • Imported leads, contacts, and accounts using Data Loader and Import Wizard. • Produced reports and dashboards so data could be visualized more effectively. Salesforce Hands-on Project: •Built an HR App to manage and track job postings, Applicants, and interviews •Built a Travel Approval App to manage the growing traveling needs across an organization Show less
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Meta
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United States
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Software Development
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700 & Above Employee
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Senior Customer Support Manager - Quality Supervisor
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Apr 2021 - Present
▪ Leader of a team of 25 marketing experts supporting Meta advertisers.▪ Providing coaching and feedback after monitoring calls, emails, chats, and other support interactions.▪ Coordinating with operations management to evaluate coaching and mentoring measurement results and ensure meeting goals.▪ Creating daily reports to get insights on market performance using Tableau.▪ Achieving customer satisfaction and resolution rate targets for the Arabic team.
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Key Account Manager - Customer Support
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Jun 2020 - Apr 2021
▪ 3x top performer for the Arabic team.▪ Worked as a single point of contact for advertisers and agencies (SMB and GBG) for different types of inquiries in Arabic and English.▪ Provided solutions to support and expand the customer's self-serve advertising customer base.▪ Managed all different types of inquiries generated via inbound activities such as chat, email, and social media messenger.
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Arvato CRM Solutions
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United Kingdom
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Outsourcing and Offshoring Consulting
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300 - 400 Employee
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Senior Expert - Content Evaluator
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Apr 2016 - Dec 2017
▪ Ensured a quality user experience according to the client's terms of service. ▪ Achieved the monthly targeted performance accuracy, which is +80%. ▪ Created and executed user documentation and training material. ▪ Ensured a quality user experience according to the client's terms of service. ▪ Achieved the monthly targeted performance accuracy, which is +80%. ▪ Created and executed user documentation and training material.
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Zeyna Unlu Mamüller
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Türkiye
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Food and Beverage Services
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1 - 100 Employee
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Regional Sales Manager
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Sep 2013 - Apr 2015
▪ Delivered an x25 revenue growth in less than two years. ▪ Expanded the customer base by 40% in less than one year. ▪ Leader of a 3-people sales & operation team. ▪ Directly responsible for the performance of 50 Points of Sales. ▪ Delivered an x25 revenue growth in less than two years. ▪ Expanded the customer base by 40% in less than one year. ▪ Leader of a 3-people sales & operation team. ▪ Directly responsible for the performance of 50 Points of Sales.
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Vision Optics
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Syria
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Owner & General Manager
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Feb 2008 - Jan 2012
▪ GM & Head of Operations of a family-owned four-shops chain. ▪ Doubled the business revenue in 4 years (from 150$k to 300$K). ▪ + 20% market share increase in 4 years. ▪ Hired and developed the workforce to sustain growth. ▪ Developed a customised CRM system unlocking 50% cost savings in overhead. ▪ GM & Head of Operations of a family-owned four-shops chain. ▪ Doubled the business revenue in 4 years (from 150$k to 300$K). ▪ + 20% market share increase in 4 years. ▪ Hired and developed the workforce to sustain growth. ▪ Developed a customised CRM system unlocking 50% cost savings in overhead.
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Education
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2022 -
Trailhead by Salesforce
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Technische Universität Berlin
Master of Science - MS, Management Information Systems -
Wadi International University
Bachelor of Engineering - BE, Business Informatics
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