Mohammad Haroon Rana (DATA ANALYST)
Data and Program Assistant at Indus Health Network- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
English -
-
urdu -
-
Punjabi Native or bilingual proficiency
Topline Score
Bio
Qazi Fahad Uddin
I had the pleasure of working with Mohammad Haroon Rana at IBEX, where he served as a Customer Support Executive while I was working as a Quality Assurance Executive. During this time, I was able to observe the exceptional skills and qualities that he possesses. Mohammad is a highly dedicated and hardworking professional, who takes his role seriously and is always willing to go above and beyond to ensure that our clients received excellent service. He is an excellent communicator and has excellent problem-solving skills that helped him in handling difficult customer situations. Apart from this, Mohammad was also fantastic at working in a team setting and was always willing to lend a helping hand to me and other team members. His positive attitude and willingness to learn always created a comfortable and collaborative workplace environment. Overall, I would highly recommend Mohammad Haroon Rana for any customer support executive position. If you're looking for a reliable, dedicated and skilled professional who always ensure excellence when handling customer queries, then Mohammad is the one you should consider.
Syed Aneel Raza
Haroon used to work with me in trg and I found him very focused and committed to the job.
Qazi Fahad Uddin
I had the pleasure of working with Mohammad Haroon Rana at IBEX, where he served as a Customer Support Executive while I was working as a Quality Assurance Executive. During this time, I was able to observe the exceptional skills and qualities that he possesses. Mohammad is a highly dedicated and hardworking professional, who takes his role seriously and is always willing to go above and beyond to ensure that our clients received excellent service. He is an excellent communicator and has excellent problem-solving skills that helped him in handling difficult customer situations. Apart from this, Mohammad was also fantastic at working in a team setting and was always willing to lend a helping hand to me and other team members. His positive attitude and willingness to learn always created a comfortable and collaborative workplace environment. Overall, I would highly recommend Mohammad Haroon Rana for any customer support executive position. If you're looking for a reliable, dedicated and skilled professional who always ensure excellence when handling customer queries, then Mohammad is the one you should consider.
Syed Aneel Raza
Haroon used to work with me in trg and I found him very focused and committed to the job.
Qazi Fahad Uddin
I had the pleasure of working with Mohammad Haroon Rana at IBEX, where he served as a Customer Support Executive while I was working as a Quality Assurance Executive. During this time, I was able to observe the exceptional skills and qualities that he possesses. Mohammad is a highly dedicated and hardworking professional, who takes his role seriously and is always willing to go above and beyond to ensure that our clients received excellent service. He is an excellent communicator and has excellent problem-solving skills that helped him in handling difficult customer situations. Apart from this, Mohammad was also fantastic at working in a team setting and was always willing to lend a helping hand to me and other team members. His positive attitude and willingness to learn always created a comfortable and collaborative workplace environment. Overall, I would highly recommend Mohammad Haroon Rana for any customer support executive position. If you're looking for a reliable, dedicated and skilled professional who always ensure excellence when handling customer queries, then Mohammad is the one you should consider.
Syed Aneel Raza
Haroon used to work with me in trg and I found him very focused and committed to the job.
Qazi Fahad Uddin
I had the pleasure of working with Mohammad Haroon Rana at IBEX, where he served as a Customer Support Executive while I was working as a Quality Assurance Executive. During this time, I was able to observe the exceptional skills and qualities that he possesses. Mohammad is a highly dedicated and hardworking professional, who takes his role seriously and is always willing to go above and beyond to ensure that our clients received excellent service. He is an excellent communicator and has excellent problem-solving skills that helped him in handling difficult customer situations. Apart from this, Mohammad was also fantastic at working in a team setting and was always willing to lend a helping hand to me and other team members. His positive attitude and willingness to learn always created a comfortable and collaborative workplace environment. Overall, I would highly recommend Mohammad Haroon Rana for any customer support executive position. If you're looking for a reliable, dedicated and skilled professional who always ensure excellence when handling customer queries, then Mohammad is the one you should consider.
Syed Aneel Raza
Haroon used to work with me in trg and I found him very focused and committed to the job.
Credentials
-
Level Up: Python Data Modeling and Model Evaluation Metrics
LinkedInJun, 2023- Nov, 2024 -
Python for Data Science Essential Training Part 1
LinkedInJun, 2023- Nov, 2024 -
Microsoft Certified Solutions Associate (MCSA)
Microsoft CertificationsJan, 2019- Nov, 2024 -
PMP (Project Management Professional)
PMI-OC Project Management Institute Orange County ChapterDec, 2017- Nov, 2024
Experience
-
Indus Health Network UK
-
United Kingdom
-
Hospitals and Health Care
-
1 - 100 Employee
-
Data and Program Assistant
-
Mar 2018 - Present
Compiling and Quality Checking Travel Expenses: - Ensures that travel expenses incurred by different field teams are accurately compiled and organized. - Reviews receipts, invoices, and other documents to verify the authenticity and completeness of the expenses. - Helps maintain proper records of travel expenditures and assists in budgeting and cost analysis. Entering Hospital Data in Government Registers: - Responsible for inputting hospital data into government registers or databases. - Records information such as patient demographics, medical procedures, diagnoses, and treatments. - Performs quality checks to ensure the accuracy and integrity of the data entered. - Helps maintain reliable healthcare records and comply with government regulations. Automating and Online Dashboard for Clinic Static Sheet: - Developed an innovative approach to transform the traditional clinic static sheet into an automated and online system. - Created a user-friendly dashboard that allows real-time data entry, monitoring, and analysis of clinic-related information. - Streamlined processes by eliminating the need for manual record-keeping and enabling efficient access to data. - Improved overall efficiency and effectiveness in managing clinic operations. Creating Categories for Patient Status Identification: - Implemented a categorization system to classify patients based on specific criteria. - Created different categories to easily identify patient statuses, such as medical conditions, treatment stages, or urgency levels. - Facilitated efficient patient management and prioritization based on their needs. - Improved workflow and ensure appropriate care and attention for each patient. - 5+ years experience in data science, machine learning, and data analysis Deep understanding of machine learning techniques and algorithms Show less
-
-
-
GLOWDG
-
United Arab Emirates
-
Retail
-
Freelance
-
Mar 2022 - Present
Research as a Requirement of the Client: As a remote assistant, one of the tasks involves conducting research based on the specific requirements of the client. This may include gathering information on market trends, competitors, industry news, potential business opportunities, or any other relevant topics. The individual is responsible for conducting thorough research, analyzing the findings, and presenting the information in a clear and organized manner. By fulfilling this requirement, they assist the client in making informed decisions and staying updated on relevant developments in their field. Remote Assistant for a Client: The individual serves as a remote assistant for a specific client, providing administrative and support services from a remote location. This may include tasks such as managing emails, scheduling appointments, organizing files, preparing reports, and coordinating with other team members. They communicate with the client through various remote channels, such as email, video conferences, or messaging platforms, to ensure effective collaboration and timely completion of tasks. As a remote assistant, they contribute to the client's productivity and help streamline their operations. Creating a Database for Clients, Jobs, and Company Information: As part of their responsibilities, the individual is involved in creating and maintaining databases that contain information related to clients, jobs, and company data. They gather and organize relevant details such as client contact information, job descriptions, qualifications, project status, and other pertinent data. This database serves as a centralized repository of information that can be easily accessed and updated as needed. By creating and managing this database, they enable efficient tracking and retrieval of information, facilitating effective decision-making and enhancing overall productivity. Show less
-
-
-
IOM - UN Migration
-
Switzerland
-
International Affairs
-
700 & Above Employee
-
Data processing officer
-
Oct 2015 - Oct 2017
Providing Information on Medical Processing to Applicants: The individual is responsible for delivering accurate and relevant information to applicants regarding medical processing. They communicate with applicants either over the phone or in person, addressing their inquiries, explaining procedures, and providing guidance on the necessary steps to complete the medical processing requirements. By effectively sharing information, they help applicants understand the process and ensure a smooth experience. Registering Applicants in the UKGS eMedical and MiMOSA Databases: The person is in charge of registering applicants in the UKGS eMedical and MiMOSA databases. They accurately enter applicant data, ensuring all relevant information is recorded. This includes personal details, medical history, and any other necessary information required for medical processing. By maintaining accurate and up-to-date records, they contribute to the efficiency and organization of the medical processing system. Making Appointments and Master Lists for Chest X-ray and Sputum Tests: As part of the medical processing workflow, the individual schedules appointments for applicants to undergo chest X-ray and sputum tests. They coordinate with the respective service providers to secure suitable dates and times for the tests. Additionally, they prepare master lists that include the names of applicants scheduled for these tests. These lists are then submitted to the relevant service providers for efficient test administration. Handling the US Refugee Project and Accomplishing Medical Procedures, Accommodation, and Cash Payments: Based on their performance, the person was entrusted with the US refugee project. This project involved managing various aspects, including medical procedures, accommodation arrangements, and cash payments for selected families. They ensured that the required medical examinations, treatments, or vaccinations were carried out for the refugees in a timely manner. Show less
-
-
-
Axact
-
Pakistan
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Quality Assurance Officer
-
Jun 2014 - May 2015
Drafting Quality Assurance Policies and Procedures: The individual is responsible for developing comprehensive quality assurance policies and procedures. This involves researching industry standards, regulations, and best practices to create a framework that ensures product or service quality. They collaborate with relevant stakeholders to gather input, define quality objectives, and establish guidelines for quality assurance processes. Interpreting and Implementing Quality Assurance Standards: The person interprets quality assurance standards and applies them to the organization's operations. They assess the existing processes and practices to identify gaps or areas for improvement. By working closely with teams, they facilitate the implementation of quality assurance standards, ensuring adherence to defined protocols and procedures. Evaluating the Adequacy of Quality Assurance Standards: As part of continuous improvement, the individual assesses the effectiveness and adequacy of quality assurance standards. They conduct audits, inspections, and reviews to measure compliance with established policies and identify areas where adjustments or enhancements are required. Through rigorous evaluation, they ensure that quality assurance standards are robust and aligned with the organization's goals. Devising Sampling Procedures and Directions for Recording and Reporting Quality Data: The individual develops sampling procedures to systematically assess product or service quality. They determine representative samples and define the sampling methods to collect data for analysis. Reviewing the Implementation and Efficiency of Quality: The person conducts reviews of the implemented quality assurance processes and evaluates their efficiency. They assess the effectiveness of quality controls, identify bottlenecks or inefficiencies, and propose enhancements to optimize the quality assurance system. Show less
-
-
-
Aga Khan University
-
Pakistan
-
Higher Education
-
700 & Above Employee
-
Medical Receptionist
-
Dec 2012 - May 2014
Explaining Practice Procedures to New Patients: The individual is responsible for providing new patients with clear explanations of the practice procedures. This includes guiding them through the registration process, explaining appointment scheduling, informing them about necessary documentation, and answering any questions they may have. By effectively communicating the practice procedures, they help ensure a smooth and comfortable experience for new patients. Dealing with Requests in an Efficient and Courteous Manner: The person handles various requests from patients, staff, or other individuals in a prompt and courteous manner. They actively listen to the requests, assess their urgency or importance, and provide appropriate responses or assistance. Opening Post and Forwarding it to Relevant Parties: As part of administrative duties, the individual is responsible for receiving and opening incoming mail or packages. They sort and distribute the mail, ensuring it reaches the appropriate recipients or departments within the practice. This task involves maintaining organized mail records and promptly forwarding relevant correspondence to the respective parties. In Charge of the Doctor's Diary: The individual is entrusted with managing the doctor's diary, which involves scheduling and organizing appointments, meetings, and other commitments. They coordinate with patients and other staff members to ensure the doctor's schedule is efficiently managed, avoiding conflicts or overlapping appointments. Front Desk Responsibilities and Coordination with Different Departments: Based on their customer service experience, the person was assigned the task of managing the front desk. They handle patient complaints, address their concerns and resolve issues in a timely and satisfactory manner. Show less
-
-
-
TRG - The Resource Group
-
United States
-
IT Services and IT Consulting
-
300 - 400 Employee
-
Customer Service Representative
-
Jan 2012 - Jun 2012
Supervising the Team and Achieving Targets:The individual had a supervisory role where they were responsible for overseeing a team and ensuring that the team members worked towards and achieved the targets set by the management. They provided guidance, support, and direction to the team, ensuring everyone understood their roles and responsibilities. Through effective leadership and coordination, they motivated and guided the team towards meeting or exceeding their performance goals.Awarded for Best Inbound Sales Agent in Telenor 345 Campaign:The individual's exceptional performance as an inbound sales agent in the Telenor 345 campaign was recognized and acknowledged. They demonstrated outstanding sales skills, customer service, and product knowledge, resulting in notable achievements in sales targets and customer satisfaction. As a result of their exceptional performance, they received an award for being the best inbound sales agent, highlighting their excellence in this role.Promotion as IT Help Desk Assistant due to Good Performance:Based on their strong performance and skills, the individual was promoted to the position of an IT help desk assistant. This promotion reflects their expertise and competence in providing technical support and assistance to users. As an IT help desk assistant, they would be responsible for troubleshooting technical issues, addressing user queries, and ensuring smooth operation of IT systems within the organization. This promotion recognizes their valuable contributions and their ability to handle IT-related challenges effectively. Show less
-
-
Information Technology Help Desk Support
-
Apr 2009 - Jan 2012
Responding to Queries In Person or Over the Phone:The individual is responsible for addressing queries and providing assistance to users either face-to-face or via phone calls. They actively listen to user concerns or questions and provide relevant information or solutions. By offering prompt and helpful responses, they ensure users receive the support they need, whether it's troubleshooting technical issues, providing instructions, or offering general guidance.Creating User IDs:As part of user management, the person creates unique user IDs for individuals who require access to computer systems or specific applications. They follow established protocols and security measures to generate user IDs that are secure and tailored to each user's needs. This allows users to log in to systems and access the necessary resources to perform their tasks.Training Computer Users:The individual is involved in training computer users on various software applications, tools, or systems. They provide instructions and guidance to help users become proficient in utilizing these technologies effectively. This training may involve conducting workshops, creating user guides or manuals, or offering one-on-one assistance. By imparting the necessary knowledge and skills, they empower users to confidently and efficiently use computer systems.Maintaining Daily Performance of Computer Systems:This task involves monitoring and ensuring the smooth operation of computer systems on a daily basis. The individual checks system performance metrics, such as network connectivity, server availability, and application responsiveness. They promptly address any issues or anomalies that arise and take appropriate actions to maintain optimal system performance. This proactive approach helps prevent disruptions and ensures the efficient functioning of computer systems. Show less
-
-
-
Pakistan International Airlines
-
Pakistan
-
Airlines and Aviation
-
700 & Above Employee
-
DEO ( Data Entry Operator)
-
Apr 2004 - Sep 2007
- Manual and Electronic Checking of Tickets and Verification: The individual is responsible for meticulously examining both physical and electronic tickets to ensure their accuracy and identify any issues. This involves comparing the information on the tickets with the corresponding records or databases to verify their validity. If any problems or discrepancies are found, the person highlights them for further investigation or resolution. By performing this thorough checking process, errors or fraudulent activities can be identified and addressed promptly. - Complete Scanning of Tickets through Electronic Machines: In addition to manual checks, the individual utilizes electronic scanning machines to scan and process tickets. This automated process helps in expediting the verification process, as the machine reads and interprets the information encoded on the tickets. By scanning the tickets, their authenticity can be verified, and any potential problems can be flagged for review. This method of electronic scanning improves efficiency and accuracy in handling a large volume of tickets. - Packing and Tagging Boxes as per Order: Another responsibility involves packaging and labeling boxes according to specific orders or requirements. The person ensures that the correct items are packed, taking into account the order details and any special instructions. They also place appropriate tags or labels on the boxes to indicate their contents, destination, or any other relevant information. By accurately packing and tagging the boxes, it becomes easier to track and identify them during transportation or storage, streamlining the logistics process. Show less
-
-
Education
-
2006 - 2008
University of Karachi
Master's degree, International Relations and Affairs
Community
