Mohammad Firoz Akhter

General Manager at Riverside Hotel
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Contact Information
us****@****om
(386) 825-5501
Location
Lilongwe, Central Region, Malawi, Malawi, MW
Languages
  • English Full professional proficiency

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Bio

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Credentials

  • Internship Program
    Hotel at Hotel Holiday Resorts Puri Odissa
    Feb, 1997
    - Nov, 2024
  • Vocational training
    Hotel Vaishali International”, Kathmandu , Nepal
    Jan, 1997
    - Nov, 2024
  • Vocational Training
    Hotel Mark Medows
    Sep, 1996
    - Nov, 2024
  • Vocational Training
    Hotel Hindustan International
    May, 1996
    - Nov, 2024
  • Vocation Training
    The New Kenil Worth
    Jan, 1996
    - Nov, 2024

Experience

  • Riverside Hotel
    • Hospitality
    • 1 - 100 Employee
    • General Manager
      • Jun 2011 - Present

      Riverside Hotel offers 200 rooms in different categories with 40 Villas, 12 Conference Hall, Lodges and Resorts it’s a full service hotel with 110 employees, managing the operation and hotel facilities along with other team member. Riverside Hotel offers 200 rooms in different categories with 40 Villas, 12 Conference Hall, Lodges and Resorts it’s a full service hotel with 110 employees, managing the operation and hotel facilities along with other team member.

  • Inder Residency
    • Hospitality
    • 1 - 100 Employee
    • Room Division Manager
      • Apr 2008 - Apr 2010

      Oversaw the entire rooms operations, including front desk, housekeeping, and maintenance. Provided professional oversight in organizing and completing the project of 144 rooms and 25000 sq. ft banqueting space in which also directed the contractor construction crew. Hired and provided training to the executive housekeeping manager & front office manager. • Developed and completed multi-room renovation project within budget and allotted time. • Constructed and implemented simplified telephone logging system that tracks effectiveness of advertising campaigns. • Evaluated and re-negotiated all vendor services contracts, resulting in a 20% annual savings while maintaining quality. • It’s one of the luxurious five star hotels with largest convention facilities in which it can accommodate 1000 delegates comfortably with seven Food and Beverages outlet. • Joined as Room Division Manager in their project then pre opening to operation team got an opportunity to handle and apply my own ideas to formulate the Room Division operations system systematically. Show less

  • HRH Group of Hotels
    • India
    • Hospitality
    • 200 - 300 Employee
    • Resident Manager
      • Sep 2003 - Apr 2008

      The tradition of royal hospitality has been enshrined in the HRH group of hotel, which is managed by 76th custodian of Maharanas of Mewar. Its India` s first heritage palace group of 100,000,000 Million Dollar Company. Directed daily operations of 65-room full-service hotel with 50,000-square-foot banquet space in line with company standards. • Successfully retained lost business and boosted both top-line and bottom-line revenue. • Remarkably improved overall guest satisfaction scores along with all service and product score from 5% to 10%. • Received Grand Heritage Award in Heritage Grand in 2004 and 2005. • Outstandingly achieved the most improved service scores. Show less

Education

  • IIHM Siliguri West Bengal
    Integral Institute of Hotel Management and Science, 1st
    1996 - 1998
  • KATRAS COLLEGE, KATRASGARH, DHANBAD
    Higher Secondary, Mathematics and Computer Science
    1995 - 1996
  • Jwaharlal Memorial School Digwadi Dhanbad India
    Middle School Diploma, General Studies
    1994 - 1995

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