Experience

Solsis (M) Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Engineer

  • Sep 2009 - Present

  • BAU (Business As Usual) BAU is basically ticket that include hardware and software pc maintenance, migration window and server maintenance.• Manages Windows, Desktop, Printer, Server and Switches.• Troubleshooting, diagnosing and solving system, network and hardware faults.• Talking staff or client through a series of actions, either face-to-face or over the telephone and help setup systems or resolve issues.• Manage IT assets equipment and renewal support.• Support on any IT related system/ network upgrading activities.• Liaise with vendors or suppliers on setup, implementation, maintenance, hardware and network when required.• Support roll-out of new application.• Handling network infrastructure, migration and configuration of network client.• Data Centre relocation for HESS Corporation Malaysia and Amanah Ikhtiar Malaysia.



IT Services Sdn Bhd

• Field Services Engineer

  • Jul 2007 - Aug 2009

  • Install, upgrade, support and troubleshoot for DELL product.• Setup new desktop and laptop with basic requirement (operating system, Microsoft Office and transfer user data)• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, and server.• Install, configure and setup DELL server and storage. • Install, upgrade, support and troubleshoot for DELL product.• Setup new desktop and laptop with basic requirement (operating system, Microsoft Office and transfer user data)• Coordinate and execute preventative maintenance and remedial repairs on computers, laptops, and server.• Install, configure and setup DELL server and storage.