Experience

Healing Group Turkey

• Türkiye
• Hospitals and Health Care
• 1 - 100 Employee

• Fonder & General Manager

  • Jul 2020 - Present

  Healing Group is an institution specialized in health care, it is branched into several branches specialized in medical concerns, where every branch has its own entity. The branches are: (Healing Consulting) for Medical Consultations (Healing Clinic) for Plastic Surgeries (Healing Drugs) for Pharmaceutical Trade Healing Group is an institution specialized in health care, it is branched into several branches specialized in medical concerns, where every branch has its own entity. The branches are: (Healing Consulting) for Medical Consultations (Healing Clinic) for Plastic Surgeries (Healing Drugs) for Pharmaceutical Trade



Estevien Clinic

• Türkiye
• Hospitals and Health Care
• 1 - 100 Employee

• CEO

  • Apr 2017 - Jul 2020



Turkeyana Clinic

• Türkiye
• Hospitals and Health Care
• 100 - 200 Employee

• Sales Manager

  • Mar 2016 - Apr 2017

  ▪ Manage and lead a team of Salesman to sale Hair Treatment or Plastic Surgeries or Dental Treatment and some of medical treatment for patients. ▪ Lead the team to achieve the department’s pre-established objectives. ▪ Responsible of all sales in the company. ▪ Observe all leads that registered on website until the salesman sale them. ▪ Control and follow up difficult cases and insure their resolution in the most efficient manner. ▪ Communicate and coordinate with other departments in order to better serve the customer. ▪ Ensure efficient coordination between the team members. ▪ Review daily reports of representatives and follow-up to insure efficiency and productivity. ▪ Generate daily statistics reports. ▪ Report to the Owner any alarming complaint and valuable information. ▪ Motivate and coach the team members. ▪ Provide the representatives with appropriate and effective support. Show less



ClinicExpert

• Türkiye
• Hospitals and Health Care
• 100 - 200 Employee

• Sales Supervisor

  • Aug 2015 - Mar 2016

  ▪ Supervise and lead a team of Salesman to to sale him Hair Treatment or Plastic Surgeries or Dental Treatment and some of medical treatment.▪ Lead the team to achieve the department’s pre-established objectives.▪ Control and follow up difficult cases and insure their resolution in the most efficient manner.▪ Communicate and coordinate with other departments in order to better serve the customer.▪ Ensure efficient coordination between the team members.▪ Review daily reports of representatives and follow-up to insure efficiency and productivity.▪ Generate daily statistics reports.▪ Report to the Sales Manager any alarming complaint and valuable information.▪ Motivate and coach the team members.▪ Provide the representatives with appropriate and effective support. Show less

• Senior Sales

  • Apr 2015 - Aug 2015

  ▪ Contacting with clients over the world to sale him Hair Treatment or Plastic Surgeries or Dental Treatment and some of medical treatment.▪ Training for new employees in the sales skills.

• Salesman

  • Aug 2014 - Mar 2015

  ▪ Contacting with clients over the world to sale him Hair Treatment or Plastic Surgeries or Dental Treatment and some of medical treatment.



MTN SYRIA

• Syrian Arab Republic
• Telecommunications
• 700 & Above Employee

• Activities Committee Supervisor

  • Jun 2013 - Apr 2014

  ▪ It’s an additional task.▪ The objective of the activities committee is to make work environment enjoyable, since people feel too overwhelmed by their work load, by Create ways of making the work fun.▪ The Committee should coordinate with the Senior Management the info that should be shared with the employees pertaining to best results, outstanding accomplishments, policies, recognitions on a weekly basis.▪ Make the proper research of the topic to be presented & communicated to employees and validate with the committee supervisor.▪ The supervisor should filter & organize the provided ideas and present to CC management for validation & approval.▪ The supervisor should provide periodical reports about the committee functions, participation & achievements in order to take into consideration while preparing the monthly evaluation. Show less

• Customer Care - Call Center Supervisor

  • Jun 2013 - Mar 2014

  ▪ Supervise and lead a team of representatives providing customer service and support to subscribers and prospective clients over the telephone and E-mail.▪ Lead the team to achieve the department’s pre-established objectives.▪ Ensure that internal procedures are correctly interpreted, properly maintained and effectively administered.▪ Control and follow up difficult cases and insure their resolution in the most efficient manner.▪ Coordinate with the Quality department to evaluate the results of the “call-observe” and ensure appropriate corrective action to maintain and improve standards of quality and caller satisfaction.▪ Communicate and coordinate with other departments in order to better serve the customer.▪ Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber satisfaction.▪ Ensure efficient coordination between the team members.▪ Review daily reports of representatives and follow-up to insure efficiency and productivity.▪ Generate daily statistics reports.▪ Report to the Call Center HOS any alarming complaint and valuable information.▪ Evaluate Contact Center representatives, (monthly, quarterly and annually).▪ Motivate and coach the team members.▪ Provide the representatives with appropriate and effective support. Show less

• Customer Care - Call Center Senior Leader

  • Nov 2010 - May 2013

  ▪ Supervise and lead a team of representatives providing customer service and support to subscribers and prospective clients over the telephone and E-mail.▪ Lead the team to achieve the department’s pre-established objectives.▪ Ensure that internal procedures are correctly interpreted, properly maintained and effectively administered.▪ Control and follow up difficult cases and insure their resolution in the most efficient manner.▪ Coordinate with the Quality department to evaluate the results of the “call-observe” and ensure appropriate corrective action to maintain and improve standards of quality and caller satisfaction.▪ Communicate and coordinate with other departments in order to better serve the customer.▪ Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber satisfaction.▪ Ensure efficient coordination between the team members.▪ Review daily reports of representatives and follow-up to insure efficiency and productivity.▪ Generate daily statistics reports.▪ Report to the Call Center HOS any alarming complaint and valuable information.▪ Evaluate Contact Center representatives, (monthly, quarterly and annually).▪ Motivate and coach the team members.▪ Provide the representatives with appropriate and effective support. Show less



MBS Company (Damascus – Syria) (MTN outsource)

• MTN Syria (Damascus – Al Mohandess Al Arabi Bldg. Mazzeh Highway) ( www.mtn.com)

• Customer Care - Call Center Supervisor

  • Jul 2009 - Oct 2010

  ▪ Supervise and lead a team of representatives providing customer service and support to subscribers and prospective clients over the telephone and E-mail. ▪ Lead the team to achieve the department’s pre-established objectives. ▪ Ensure that internal procedures are correctly interpreted, properly maintained and effectively administered. ▪ Control and follow up difficult cases and insure their resolution in the most efficient manner. ▪ Coordinate with the Quality department to evaluate the results of the “call-observe” and ensure appropriate corrective action to maintain and improve standards of quality and caller satisfaction. ▪ Communicate and coordinate with other departments in order to better serve the customer. ▪ Ensure appropriate preventive and corrective action to maintain standards of quality and subscriber satisfaction. ▪ Ensure efficient coordination between the team members. ▪ Review daily reports of representatives and follow-up to insure efficiency and productivity. ▪ Generate daily statistics reports. ▪ Report to the Call Center HOS any alarming complaint and valuable information. ▪ Evaluate Contact Center representatives, (monthly, quarterly and annually). ▪ Motivate and coach the team members. ▪ Provide the representatives with appropriate and effective support. Show less



MTN SYRIA

• Syrian Arab Republic
• Telecommunications
• 700 & Above Employee

• Contact Center Representative

  • Aug 2007 - Jun 2009

  Answer and respond the customer inquiries Answer and respond the customer inquiries