Mohammad Bakir

Customer Service Team Lead at BeInMedia
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Contact Information
us****@****om
(386) 825-5501
Location
Damascus, SY
Languages
  • English Professional working proficiency
  • Italian Limited working proficiency
  • Arabic Native or bilingual proficiency
Skills

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Bio

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5.0

/5.0
/ Based on 2 ratings
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Nabil Moghrabi

Mohammad is a hard worker, dedicated and problem solving, he is a Team player and it was honor to work with him

Majd Tarraf

Mohammad is one of the most reliable and dedicated people.. I have worked with Mohamed for more than 5 years.. He is always trustworthy and great solutions finder . He is a star in a great team

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Experience

  • BeInMedia - Nmo AI
    • Kuwait
    • Advertising Services
    • 1 - 100 Employee
    • Customer Service Team Lead
      • Jul 2022 - Present

  • MTN SYRIA
    • Syrian Arab Republic
    • Telecommunications
    • 700 & Above Employee
    • Key Account Manager
      • Mar 2017 - Mar 2022

      • Provide high quality service and support to special categories of subscribers and prospective clients, including VIPs, embassies, Public Sector, and class A Corporate. • Maintain an accurate, complete, up-to-date and insightful client business Profiles to be shared with management. • Deliver professional quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the… Show more • Provide high quality service and support to special categories of subscribers and prospective clients, including VIPs, embassies, Public Sector, and class A Corporate. • Maintain an accurate, complete, up-to-date and insightful client business Profiles to be shared with management. • Deliver professional quality services to clients and ensure the services provided to clients are timely and precise according to client business needs and specifications and at the same time meeting the company's quality standards. • Create new sales opportunities within existing accounts by up-selling and cross-selling. • Build partnership relations with customers & maintain their satisfaction. • Provide presentations about products & services. • Corporate point of service Head teller

    • Customer Service Representative
      • Jul 2015 - Mar 2017

      MTN Syria is a subsidiary of MTN Group; a leading provider of communication services in Africa and the Middle East, offering cellular network access and business solutions. Prior to the merge of Investcom and MTN in 2005, MTN Syria operated under the name "Areeba"; founded in the year 2000 as a subsidiary of Investcom Group. MTN Syria offers mobile telephony and data services to Syrian market and covers 99% of populated areas in Syria.

  • Up Town Syria
    • Damascus - Syria
    • Social media manager and website manager
      • Feb 2014 - Sep 2014

  • syriangamer
    • gamer download and development
      • Mar 2010 - Apr 2011

  • hamsho sports
    • sales
      • Jan 2009 - Jan 2010

Education

  • Syrian Virtual University SVU
    Bachelors, Mass Communication/Media Studies
    2016 - 2020
  • Institute for Science tourist
    Tourism and Travel Services Management, 72
    2012 - 2014
  • Tourism and Travel Services Management
    Tourism and Travel Services Management
    2012 - 2014

Community

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