Experience

iStore iSend

• Malaysia
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Technical Account Manager

  • Dec 2022 - Present

  As a Technical Account Manager for E-commerce warehousing facility and warehouse management services, I oversee the technical aspects of client accounts and ensure the smooth integration and operation of our services within their E-commerce warehousing facilities. With a deep understanding of warehouse management systems and software integration, I work closely with clients to understand their business objectives and operational challenges. By providing expert guidance and tailored solutions, I help them optimize their warehouse operations, improve efficiency, and achieve their goals. With a customer-centric approach and strong project management skills, I ensure seamless system integration, troubleshoot technical issues and deliver exceptional customer service. My role as a Technical Account Manager allows me to contribute to the success and growth of our clients' E-commerce warehousing operations. Show less



Techvertix (Pvt) Ltd

• Pakistan
• IT Services and IT Consulting
• 1 - 100 Employee

• Design & Digital Sales and Operations (Business Unit Head)

  • Oct 2020 - Mar 2022

  Responsible to do day-to-day Outbound calls to B2B customers and pitching Design and Digital products. Provide complete customer support on Inbound calls and work as a project manager. Leading a team of Outbound/Inbound Sales and ensuring the daily targets. Maintaining at least 200% of the ROI each month. Responsible for making sure employee allowance and benefits are delivered. Consistent customer follow-up and reaching out for regular promotions to the not-closed clients. Own all plans and strategies for developing business and achieving the company’s sales goals. Assists in the development of the sales plan. Prepares forecasts and KPI reporting for the sales leaders, CRO, and upper management, for use in organizational planning, financial forecasting, budget setting, and strategic planning. Land and expand: build process and funnel for manual top-down reach out, on-boarding, activation, and expansion. Evangelize the product and personally help close largest deals. Work collaboratively across teams - including Engineering, Product and Marketing. Establish the inbound lead requirements needed to meet your sales objectives. Provide full visibility into the sales pipeline at every stage of development. Establish and foster partnerships and relationships with key customers both externally and internally. Own recruiting, objectives setting, coaching and performance monitoring of sales representatives. Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Present sales, ROI, expenses reports, and realistic forecasts to the management team. Identify emerging markets and market shifts while being fully aware of new products and competition status. Show less



Systems Limited

• Pakistan
• IT Services and IT Consulting
• 700 & Above Employee

• Compliance and Operations Lead

  • May 2019 - Oct 2020

  Initiating a new International wholesale supply chain. Responsible to find and contact (Outbound) the retailers in USA, UK, Gulf Countries. Responsible for follow-up website sign-ups/social media leads to make deals with retailers to supply wholesale products of one of the fashion brands. Inbound call support/sales was also a responsibility to obtain the new market. Reporting to management about Inbound and Outbound (Sales&Support) team performance. Develop and implement an effective legal compliance program. Create sound internal controls and monitor adherence to them. Draft and revise company policies. Proactively audit processes, practices, and documents to identify weaknesses. Evaluate business activities (e.g. investments) to assess compliance risk. Collaborate with external auditors and HR when needed. Set plans to manage a crisis or compliance violation. Educate and train employees on regulations and industry practices. Address employee concerns or questions on legal compliance. Keep abreast of internal standards and business goals. Setting budgets and ensuring costs remain under your target. Supervise the company’s supply chain and inventory. Assist the HR team with recruitment. Heavy involvement in the company’s planning, policy, and strategic decisions. Ensure all relevant legal and regulatory documents are filed to guarantee compliance with the relevant authorities. Development, implementation, and review of new policies and procedures. Examine the company’s financial data and use your findings to improve profitability. Think of ideas to improve the company’s level of customer service. Show less



Budget Rent a Car, UAE (Liberty Investment Company)

• Customer Service and Sales (B2C/B2B)

  • Jul 2014 - Jan 2016

  Face-to-face sales and support for B2C customers with respect to their bookings. Make sure the B2C customer's documentation before handing over the vehicle. Responsible to generate corporate business by pitching Weekly/Monthly contract plans with Companies, Hospitals, Airport locations, and Education Sector. Day-to-day direct visits to the B2B clients for Sales and Promotions. Own a target to increase corporate business in RAK region of UAE. Dealing with customer inquiries about the availability and cost of vehicles. Taking bookings and explaining the terms of rental or leasing agreements. Completing paperwork with the customer and taking payments. Showing customers to their vehicles and pointing out any bumps, scrapes, or special features. Checking mileage and inspecting for damage when vehicles are returned. Providing ongoing service and sales support, if you deal with regular business leasing accounts. Closing and managing the Corporate Contracts and Lease schedules and ensuring My core job responsibilities are to sale company products, customer dealing, handling challenges, resolve customer queries, communication between management, outdoor sales and marketing. I have responsibilities to handle customers at the airport and hotel locations. After shift outdoor sales in multinational companies. And building relations with customers. Show less

• • Jan 2013 - Dec 2013

  Recruits, selects, hires, and trains new call/data center personnel and preparesthem to respond to customer questions and complaints.Prepares call/data center performance reports by collecting and analyzing agents’data.Evaluates individual performance reviews and overall team effectiveness withupper management.Helps call agents with challenging customer service issues.Monitors team performance and provide tools if necessary.Determines call/data center operational strategies by evaluating team results andobjectives.Maintains and improves call/data center operations by monitoring systemperformance and identifying and resolving problems.Meets financial targets by estimating performance requirements and preparingannual budgets.Presents monthly and annual call/data center action plans and objectives. Show less

• • Jun 2009 - Dec 2012

  Plans and oversees strategic, operational, and administrative programs, projects,and/or services of broad significance to the organization within the designatedfunctional area of focus.Establishes and implements short- and long-range organizational goals,objectives, strategic plans, policies, and operating procedures; monitors andevaluates programmatic and operational effectiveness and effects changesrequired for improvement.Provides strategic advice and recommendations to leadership in thedevelopment, implementation, and evaluation of new or modified operatingpolicies, practices, and procedures within the specified functional area of focus.Provides professional consultation and leadership to all faculty and staffemployed by the component and service as the principal point of expertise on allmatters relating to the specified functional area of focus.Analyzes, designs, documents, and implements internal reporting systems andprocedures for the organization or business entity, within a specified functionalarea of operation, as applicable to the specified functional area of focus.Designs, coordinates, and implements training programs for personnel within theorganization and its components regarding the nature and application ofoperating policies and procedures.Manages and/or provides day-to-day leadership to various technical,professional, and/or administrative personnel engaged in specified projectactivities, as appropriate to the position.May represent the organization to governmental agencies, funding agencies,national organizations, and/or the general public; may represent the principalexecutive at various community and/or business meetings, as assigned.Performs miscellaneous job-related duties as assigned. Show less