Experience

Crystel.co

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Senior Customer Service Advisor / Samsung account.

  • Feb 2021 - Present

  -Accurately listening to, recording and responding to customercommunications throughout inbound and outbound channels.-Responsibility for handling Emails and CEO emails efficiently.-Report and communicate with the third parties or affiliate marketing within phone calls or emails.-Reporting and data analysis using CRM systems.-Preparing weekly and monthly performance report.-Looking for cross-selling opportunities to increase individual purchase value and overall sales. -Accurately listening to, recording and responding to customercommunications throughout inbound and outbound channels.-Responsibility for handling Emails and CEO emails efficiently.-Report and communicate with the third parties or affiliate marketing within phone calls or emails.-Reporting and data analysis using CRM systems.-Preparing weekly and monthly performance report.-Looking for cross-selling opportunities to increase individual purchase value and overall sales.



Extensya

• Jordan
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Social Media advisor/customer service representative

  • 2020 - 2021

  -Responding to customer's inquires and complaints through SocialMedia channels in order to improve their experience using theConversational tools.-Resolving customer's’ issues by assigning emails and tickets to therelevant departments, reporting the issue efficiently.-Regular, dependable attendance and punctuality.-Write, organize and use scripts that show sympathy, empathy,courtesy and reliability to the customers -Responding to customer's inquires and complaints through SocialMedia channels in order to improve their experience using theConversational tools.-Resolving customer's’ issues by assigning emails and tickets to therelevant departments, reporting the issue efficiently.-Regular, dependable attendance and punctuality.-Write, organize and use scripts that show sympathy, empathy,courtesy and reliability to the customers



Yarmouk Al Baga’a club

• Administrative Clerk

  • 2019 - 2020

  -Researching and preparing reports or presentation.-Providing an administrative support to various departmentsthroughout the organization.-Handling telephone calls; taking accurate messages; meetingand escorting visitors.-Organizing and managing the work other NGOs (GIZ, Unicef,Unrwa, GICA), that work in the refugee camp. -Researching and preparing reports or presentation.-Providing an administrative support to various departmentsthroughout the organization.-Handling telephone calls; taking accurate messages; meetingand escorting visitors.-Organizing and managing the work other NGOs (GIZ, Unicef,Unrwa, GICA), that work in the refugee camp.



S

• Freelance event planner and manager

  • Feb 2016 - Jan 2018

  • Event planning, design and production within time limits.• Working with clients to identify their needs and ensure customer satisfaction.• Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. • Event planning, design and production within time limits.• Working with clients to identify their needs and ensure customer satisfaction.• Organizing facilities and details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc.



W&M

• Belgium
• 1 - 100 Employee

• Assistant Store Manager

  • Nov 2015 - Apr 2016

  -Responsibility of management of the market including accounting and salarypayments.- Management of product inventory, ensuring availability of merchandise.- Responsibility of marketing materials, product placement-Maintaining the stability and reputation of the market by making sure thestandards for products and employees is high.-Responsibility for pricing policies by reviewing product sales, promotions, andpurchasing trends of customers.-Customer relations, customer service in Arabic and English.



Attention

• Advertising Services
• 1 - 100 Employee

• campaign and marketing promoter

  • 2014 - 2015

  • Responsibility for sales and several Samsung Galaxy promotion campaigns• Demonstrating and explaining campaign products as instructed • Customer service both in Arabic and English• Active communication with marketing and sales target groups• Responsibility of keeping campaign promotion areas neat while working, and returning items to correct locations following demonstrations to customers• Preparing and changing campaign promotion contents to target specific audiences• Researching and investigating products beforehand to prepare for demonstrations and customer feedback