Experience

Zood Super App: ZoodPay, ZoodMall, ZoodShip

• Key Account Manager

  • Nov 2021 - Present

  1 - Complete relationship management and performance of the Top Local Sellers2 - Develop a solid and trusting relationship between the sellers and the company3 - Acquire a thorough understanding of key sellers needs and requirements, and resolve their issues and complaints4 - Train and assist sellers to grow on ZoodMall platform, by adding more products and promotions5 - Manage communications between key sellers and internal teams, i.e. Sales, Creative, Catalog, Logistics, Marketing and other departments, to ensure the materials’ highest quality are being produced for the top sellers6 - Plan and Manage promotions with sellers and marketing team7 - Understand seasonality, new launches, Category dynamics and keep up to date on market trends8 - Set Strategic planning to improve seller results9 - Monitor competitors, market conditions and prepare our sellers to outperform10 - Negotiate contracts with the sellers and establishing a timeline of performance11- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics

• Key Account Associate

  • Aug 2021 - Jun 2022

  1 - Identify the best prices of hot products and push them on the platform2 - Creating and enriching product content for respective sellers in English and Arabic3 - Coordinating with sellers in order to follow up their needs and campaign promotions4 - Following up on product delivery time to the customer5 - Check the merchants product price to be competitive compare to the retail market and other online platforms6 - Analyzing the data and reduce the cancellation rate to improve customer satisfaction7 - Doing the finance reconciliation task to keep the best relationship between the company and the sellers



Shopini

• Iraq
• Retail
• 1 - 100 Employee

• Web Content Specialist

  • Aug 2020 - Aug 2021

  1 - Prioritizes and batches material for data entry 2 - Inputs products details quickly and accurately from a variety of sources into a database 3 - Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.4 - Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.5 - Coordinate with sellers in order to follow up their needs 1 - Prioritizes and batches material for data entry 2 - Inputs products details quickly and accurately from a variety of sources into a database 3 - Maintaining a detailed and organized storage system to ensure data entries are complete and accurate.4 - Keeping a record of hard copy data such as invoices, inventory checklists, and other financial documents.5 - Coordinate with sellers in order to follow up their needs



Thunder Net

• Belgium

• Internet Technician

  • 2017 - 2018

  1 - Design and install well-functioning computer networks, connections and cabling2 - Perform troubleshooting to system failures and identify bottlenecks to ensure long term efficiency of network3 - Test and configure software and maintain and repair hardware and peripheral devices4 - Evaluate network performance and find ways of improvement5 - Organize and schedule upgrades and maintenance without deterring others from completing their own work6 - Do regular data backups to protect the organization’s information



Raddadi Establishment for e-commerce and IT

• Saudi Arabia
• Consumer Electronics

• Customer Service Agent

  • 2016 - 2017

  1 - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution2 - Keep records of customer interactions, process customer accounts and file documents3 - Follow communication procedures, guidelines and policies4 - Provide accurate, valid and complete information by using the right methods/tools 1 - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution2 - Keep records of customer interactions, process customer accounts and file documents3 - Follow communication procedures, guidelines and policies4 - Provide accurate, valid and complete information by using the right methods/tools