Enterprise Account Manager - Qatar, Oman & Kuwait

• Jun 2022 - Present

Enterprise Account Manager - Cyber Security

• Nov 2019 - Jun 2022

Account Manager ELV

• Dec 2018 - Nov 2019

- Market research and strategic analysis of the market in order to decide on which market segment to target. - Build and maintain strong, long-lasting client relationships - Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors - Ensure the timely and successful delivery of our solutions according to customer needs and objectives - Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders - Develop new business with existing clients and/or identify areas of improvement to meet sales quotas - Collaborate with management to identify and grow opportunities within territory Show less

Sales Business Development Manager

• Jan 2015 - Dec 2018

- Explores new business opportunities, customers & projects for selling & promoting Horizon for Security Services complete line of products, solutions and services - Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities; recommending equity investments. - Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals. - Locates or proposes potential business deals by contacting potential clients and customers; discovering and exploring opportunities. - Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations. - Conducts sales calls and regular visits for new prospects & potential customers as per requirements - Ensures and maintaining professional relationships with existing & potential customers for cross-selling and upselling opportunities. Show less

Graduate Research Assistant

• Jan 2014 - Jul 2014

• Perform a full research on a specific location and creating a marketing brochure to attract small, medium businesses • Perform a full research on a specific location and creating a marketing brochure to attract small, medium businesses

Ving Success Engagement and Quality Assurance Intern

• Aug 2013 - Dec 2013

• Supported and assisted in quality assurance daily testing as well as new feature testing • Trained of new clients on technology: on line chat and in person • Trained a minimum of 5 clients/week and ramping up with new release • Attending client status meetings every other week • Proficient in understanding Client Ticketing and problem tracking system • Supported Ving success, development of assets for clients • Understanding Quality Assurance Testing and participating in new release testing, includes listening to and documenting beta testers reactions to new technology use • Assisted in developing internal and client reports using Microsoft Excel and Access • Assisted in developing and maintaining social media • Assisted in coordinating training of new technology users and presentations/logistics Show less

Project Manager

• Feb 2010 - Jul 2012

Focused on the delivery of the customer’s solution by planning, organizing, leading, controlling and closing out projects within the project constraints of cost, quality, scope and schedule.•Develop scope of work and project plans for customers• Manage the entire implementation efforts • Facilitate and establish regular project review meetings • Serve as customer’s single point of contact for all project related issues• Organize and motivate the implementation team

AVAYA Support Engineer

• Feb 2009 - Feb 2010

Responsible for AVAYA systems implementation, integration and support:• Worked with AVAYA voice modules(small, medium, enterprise), hot-site and cold-site configuration• Worked with AVAYA contact center applications(CMS reporting application, CCE multi-channel contact center, WITNESS products including call recording and reporting) • Worked with PMS and HOSPITALITY systems(Du-Voice, Opera, Jazz)Certifications and training:• Avaya Aura Contact Center (AACC) training in Dubai for 3 weeks period, 2012• Avaya Product Design Specialist (APDS) in UC, 2011• Avaya Certified Specialist (ACS) in IP Telephony - Implementation, 2010• Avaya Certified Associate (ACA) in Call Center - Implementation, 2009• Avaya Certified Associate (ACA) in IP Telephony - Implementation, 2009• Comptia Convergence +, 2009 Show less