Mohammad Al Saumahi
Customer Service Supervisor at Integrated Transport Centre - ITCAbuDhabi- Claim this Profile
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Bio
Shameela Essop
Mohammad is extremely hard working and dedicated. His work requires long hours, tonnes of patience and a huge smile! Mohammad supervises 200+ porters and ticket supervisors with varying linguistic skills and education. He schedules their shifts and annual leave, supervises work, handles enquiries and solves complaints, but more importantly, he keeps them in-line. He constantly encourages his staff to perform at their best, but he is also quick to deal with absenteeism and serious performance issues. Mohammad is the first point of contact at the airport. He deals with ADAC, CID and other sections on day-to-day issues that may arise. He resolves matters within his domain, ensuring that customers are satisfied. In addition, he is quick to inform management of issues outside of his domain so that we can resolve them.
Shameela Essop
Mohammad is extremely hard working and dedicated. His work requires long hours, tonnes of patience and a huge smile! Mohammad supervises 200+ porters and ticket supervisors with varying linguistic skills and education. He schedules their shifts and annual leave, supervises work, handles enquiries and solves complaints, but more importantly, he keeps them in-line. He constantly encourages his staff to perform at their best, but he is also quick to deal with absenteeism and serious performance issues. Mohammad is the first point of contact at the airport. He deals with ADAC, CID and other sections on day-to-day issues that may arise. He resolves matters within his domain, ensuring that customers are satisfied. In addition, he is quick to inform management of issues outside of his domain so that we can resolve them.
Shameela Essop
Mohammad is extremely hard working and dedicated. His work requires long hours, tonnes of patience and a huge smile! Mohammad supervises 200+ porters and ticket supervisors with varying linguistic skills and education. He schedules their shifts and annual leave, supervises work, handles enquiries and solves complaints, but more importantly, he keeps them in-line. He constantly encourages his staff to perform at their best, but he is also quick to deal with absenteeism and serious performance issues. Mohammad is the first point of contact at the airport. He deals with ADAC, CID and other sections on day-to-day issues that may arise. He resolves matters within his domain, ensuring that customers are satisfied. In addition, he is quick to inform management of issues outside of his domain so that we can resolve them.
Shameela Essop
Mohammad is extremely hard working and dedicated. His work requires long hours, tonnes of patience and a huge smile! Mohammad supervises 200+ porters and ticket supervisors with varying linguistic skills and education. He schedules their shifts and annual leave, supervises work, handles enquiries and solves complaints, but more importantly, he keeps them in-line. He constantly encourages his staff to perform at their best, but he is also quick to deal with absenteeism and serious performance issues. Mohammad is the first point of contact at the airport. He deals with ADAC, CID and other sections on day-to-day issues that may arise. He resolves matters within his domain, ensuring that customers are satisfied. In addition, he is quick to inform management of issues outside of his domain so that we can resolve them.
Credentials
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Excel Skills for Business: Essentials
CourseraApr, 2020- Oct, 2024
Experience
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Integrated Transport Centre - ITCAbuDhabi
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United Arab Emirates
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Government Administration
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100 - 200 Employee
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Customer Service Supervisor
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Apr 2017 - Present
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Zone Parking Solutions
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United Arab Emirates
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Truck Transportation
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1 - 100 Employee
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Customer Service Supervisor
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Nov 2010 - Mar 2017
Customer Service supervisor in Department of Transport in Abu Dhabi MAWAQIF project try all my best to provide good way in customer service and advice customer with rulles and regulations of MAWAQIF, support management to achieve gools, build accouret environment for group to provid height quality performance of customer service and learn more from others to refine my skills and develop it, Customer Service supervisor in Department of Transport in Abu Dhabi MAWAQIF project try all my best to provide good way in customer service and advice customer with rulles and regulations of MAWAQIF, support management to achieve gools, build accouret environment for group to provid height quality performance of customer service and learn more from others to refine my skills and develop it,
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Airport project Administrator
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Oct 2007 - Nov 2010
Am working in Q-link transport as Airport project Administrator my responsibility is to take care of the porters service in Abu-Dhabi international airport, look after the porters work and arrange them duty as the work need in all terminals (1, 2, & 3), work on development performance of the porters in provide service for the passengers , work on solve all problems which the porters in ADIA faced, arrange annual leaves for all staff those who work in project which is not affect the work, cooperate with other department in the company Show less
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Emirates Transport
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United Arab Emirates
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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technical entry data
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Jan 2003 - Sep 2007
Am worked in Emirates Transport as technical entry data my responsibility is insert the information of heavy vehicles, check after the final result of vehicles and describe it to costumer, make monthly over time sheet for all workers in centre using Microsoft excel, writ official letters to government department and to privet companies, make monthly report and some times work as assistant super visors and solve the problems with costumers if there Am worked in Emirates Transport as technical entry data my responsibility is insert the information of heavy vehicles, check after the final result of vehicles and describe it to costumer, make monthly over time sheet for all workers in centre using Microsoft excel, writ official letters to government department and to privet companies, make monthly report and some times work as assistant super visors and solve the problems with costumers if there
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Education
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1996 - 1997
Bin Abase school (Abu Dhabi
High School Diploma, Scientific
Community
