Experience

Technical Art Concepts (TACME)

• United Arab Emirates
• IT Services and IT Consulting
• 1 - 100 Employee

• Operation Care & Quality Manager

  • Sep 2019 - Present

  Managing and control service quality Issue reports and data analysys Reputation management Operation and case management Establishing objectives for increased output and improved efficiency Provide operational support and guidance to staff Develop, implement, and review operational policies and procedures. Managing the implementation of annual plans and strategies Training and development. Internal & external communication Managing and control service quality Issue reports and data analysys Reputation management Operation and case management Establishing objectives for increased output and improved efficiency Provide operational support and guidance to staff Develop, implement, and review operational policies and procedures. Managing the implementation of annual plans and strategies Training and development. Internal & external communication



TACME LLC

• United Arab Emirates
• Software Development
• 1 - 100 Employee

• Operations Team Member

  • Sep 2019 - Present



PRACTe

• Business Development Manager

  • Jan 2012 - Present



CompuService

• Public Relations Manager

  • Dec 2006 - Dec 2011