Experience

EALB Bank Jo

• Jordan
• Retail Office Equipment
• 1 - 100 Employee

• Branch Manager

  • Oct 2019 - Present

• Senior in branches department

  • Dec 2013 - Oct 2019

  • Organization structure of the branches.• Develop job descriptions for employees of all branches of jobs.• Modify and develop policies and procedures for banking operations.• Ensure branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirement.• Determine financial targets for branches.• Evaluation of the branch and give it a final score based on the commitment of the staff policies and procedures.• Evaluate risk and controls as well as recommend business focused solutions to mitigate risks, improve controls and enhance the efficiency of operations. • Assess the quality of service rendered by employees.• Follow-up and supervision of unit staff them and the workers assigned to them. Show less



Bank of Jordan

• Jordan
• Banking
• 700 & Above Employee

• Branches follow up officer

  • Apr 2010 - Dec 2013

  Modify and develop policies and procedures for banking operations. • Ensure branch staff understands, has knowledge of and adheres to operating policies, procedures and regulatory requirement. • Effectively resolve problems, exceptions and account adjustment. • Perform the role of the primary or secondary branch security coordinator. • Create the training program manual and present the training courses to the branches staff. • Propose new policies and procedures in line with the banking business and keep pace with it • Evaluate risk and controls as well as recommend business focused solutions to mitigate risks, improve controls and enhance the efficiency of operations. • Assess whether the internal control system exists and whether it works effectively at branches or departments Provide value-added and practical recommendations to the management team and department managers. • Conducting branch and central operations audit programs. • Carrying out special action plans to correct finding. • Check the daily packet for the banking operations that have been in the previous day and to make sure that these processes are correct. • Inventory of bank checks and conformity with the general ledger. • Make sure that the branch manager applies policies and procedures, which include: self-examination of the regulatory environment for the branch, Monetary inventory, and handing the staff duties by their own terms of reference. • Evaluation of the branch and give it a final score based on the commitment of the staff policies and procedures. • Assess the quality of service rendered by employees. Show less



Investment Bank

• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Service

  • May 2008 - Apr 2010

  • Deliver personalized service to customers on various banking products, accounts, and services inquiries in an effective and efficient manner. • Understand customer’s needs and provide appropriate solution and attention. • Identify cross-sell opportunities during customer interaction. • Consistently deliver quality service to our customer’s satisfaction. • Prepares product or service report by collecting and analyzing customer information. • Deliver personalized service to customers on various banking products, accounts, and services inquiries in an effective and efficient manner. • Understand customer’s needs and provide appropriate solution and attention. • Identify cross-sell opportunities during customer interaction. • Consistently deliver quality service to our customer’s satisfaction. • Prepares product or service report by collecting and analyzing customer information.