Senior Automotive Service Advisor

• Jan 2023 - Present

* Provide customers information regarding the outcome of their service and book appointments for remedial or further work to be completed.* Assist customers with understanding their warranty protection, inclusions, and exclusions.* Make recommendations on fixing their vehicle vs. trading it in for a newer model.* Oversee the dealership's workflow and schedule, ensuring all appointments are scheduled accurately with the repair and maintenance department.* Phone customers to let them know when their vehicle is ready to collect.* Provide excellent customer service to maintain strong relationships and repeat business. Show less

Workshop Operations Supervisor

• Oct 2022 - Jan 2023

* Ensure full and accurate communication to workshop, parts, reception, and quality control.* Ensure all materials and labour resources used are posted to each and every job card.* Maintain up-to-date progress on each and every vehicle under maintenance / repair.* Ensure Technicians' optimum productivity* Issue jobs to available technicians who have the required skill level.* Issue work in the order to achieve promised times. Notify Reception to amend promised times where inaccurate, additional work is authorized, parts delays, technical difficulties and ensure committed delivery times are met.* Communicate any and all changes that affect a vehicle to the concerned person / department e.g. completion time, parts shortage, extra work, warranty refusal, damage found, delayed diagnosis etc.* Accurately and timely post all resources to the job card in including labour, oils, paint, AC gas, bought out materials and sub-let work.* Accurately and timely check warranty job cards to ensure fault codes and repair descriptions are accurately added to job cards and the job card cleared* * Monitor technicians' performance, productivity and efficiencies on daily and weekly basis.* Keep track of standard times, feedback to management if the same found missing in manuals or system Show less

Workshop Manager

• Jan 2021 - Oct 2022

•Oversee operations in an auto service unit to ensure compliance with quality standards• Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs• Supervise the activities of automotive service technicians to ensure the efficient job performance and timely repairs• Conduct price negotiations with clients to reach a favorable bargain for both management and client.• Oversee the hiring and training of an effective auto service team• Maintain accurate record of all accounts and relevant financial information• Monitor inventory to regulate and ensure availability of required vehicle parts• Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department• Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming one• Listen to client complaints and assist in addressing their issues and resolving challenges• Assign and schedule work duties to auto service staff according to their skills• Follow up with customers to obtain feedback and ensure they are satisfied with received service• Attend workshops and study relevant publications to stay up-to-date with developments in the automotive service industry. Show less

Workshop Operations Supervisor

• Aug 2020 - Dec 2020

* Ensure full and accurate communication to workshop, parts, reception, and quality control.* Ensure all materials and labour resources used are posted to each and every job card.* Maintain up-to-date progress on each and every vehicle under maintenance / repair.* Ensure Technicians' optimum productivity* Issue jobs to available technicians who have the required skill level.* Issue work in the order to achieve promised times. Notify Reception to amend promised times where inaccurate, additional work is authorized, parts delays, technical difficulties and ensure committed delivery times are met.* Communicate any and all changes that affect a vehicle to the concerned person / department e.g. completion time, parts shortage, extra work, warranty refusal, damage found, delayed diagnosis etc.* Accurately and timely post all resources to the job card in including labour, oils, paint, AC gas, bought out materials and sub-let work.* Accurately and timely check warranty job cards to ensure fault codes and repair descriptions are accurately added to job cards and the job card cleared* * Monitor technicians' performance, productivity and efficiencies on daily and weekly basis.* Keep track of standard times, feedback to management if the same found missing in manuals or system Show less

Workshop Operations Supervisor

• Apr 2019 - Sep 2020

Automotive Service Advisor

• May 2016 - Apr 2019

Senior Sales Representative

• May 2010 - Apr 2016

*Assisting less experienced Sales Representatives in answering technical questions posed by customers during outbound telephone calls. *Providing support to less experienced Sales Representatives as needed. *Identifying potential customers through networking initiatives, cold-calling, and email communications. *Preparing and delivering sales presentations to potential and existing customers. *Preparing regular sales reports as well as sales territory plans. *Researching competitors’ products, pricing, and product success to determine customer preferences. *Developing innovative sales strategies to achieve sales goals. *Promptly submitting customers' purchase orders to the relevant department for processing. *Resolving customer complaints in a timely and professional manner to maintain customer loyalty. *Expanding industry knowledge by attending educational workshops and reading professional publications. Show less

Sales Representative

• Aug 2007 - Jul 2010