Mohammad Al-Boudi
Customer Service Manager at Orange Business Services- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Cairo, Egypt, EG
Languages
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English Native or bilingual proficiency
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Arabic Native or bilingual proficiency
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Bio
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Credentials
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ITIL Service Operation
PeopleCertAug, 2019- Oct, 2024 -
ITIL Service Strategy (ITIL-SS)
PeopleCertApr, 2019- Oct, 2024 -
ITIL Service Transition (ITIL-ST)
PeopleCertMar, 2019- Oct, 2024 -
ITIL Continual Service Improvement (ITIL-CSI)
PeopleCertNov, 2018- Oct, 2024 -
ITIL Service Design (ITIL-SD)
PeopleCertOct, 2018- Oct, 2024 -
ITIL Foundation Level
PeopleCertAug, 2018- Oct, 2024 -
Cisco Certified Network Associate Routing and Switching (CCNA)
CiscoFeb, 2015- Oct, 2024
Experience
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Customer Service Manager
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Aug 2018 - Present
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Network Engineer
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Jul 2016 - Aug 2018
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Network Specialist
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Sep 2015 - Aug 2016
• Monitoring of customers’ email routes using email clients (Thunderbird, Outlook, Sendblaster etc.)• Received and solved customer based tickets and calls daily• Made sure customers were leased to correct IP addresses.
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Telecommunications Engineer
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Feb 2014 - Mar 2015
• Assisted with the maintenance and monitoring of data communications systems.• Responded to reports of network problems
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Telecommunications Engineer (trainee)
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Jun 2012 - Oct 2012
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Education
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Arab Academy for Science, Technology and Maritime Transport
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New English School of Kuwait
Community
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