Mohammad Al Husban
Manager, Service Delivery at Injazat- Claim this Profile
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Bio
Mazen Muzhir
I got the chance to work with Mohammad in WRM. for the past three years , he was acting so professional and deliver his tasks perfectly . we count in his opinions and technical recommendations and he manages his team so effectively . I highly recommend him for any organization seeks excellence and wish him all the best where ever he go.
Irene Corpuz
I have worked with Mohammad Al Husban as the Delivery Manager at WRM. He is very well versed, and with the level of knowledge that he has demonstrated, I’d consider him an expert in his field. He has significant contribution to the Risk Assessment project, the VAPT and all other Information Security-related projects and operational tasks. He is a team player, always willing to contribute but at the same time, always have an ear to listen. Mr. Husban will be an asset to any organization that he will work with.
Mazen Muzhir
I got the chance to work with Mohammad in WRM. for the past three years , he was acting so professional and deliver his tasks perfectly . we count in his opinions and technical recommendations and he manages his team so effectively . I highly recommend him for any organization seeks excellence and wish him all the best where ever he go.
Irene Corpuz
I have worked with Mohammad Al Husban as the Delivery Manager at WRM. He is very well versed, and with the level of knowledge that he has demonstrated, I’d consider him an expert in his field. He has significant contribution to the Risk Assessment project, the VAPT and all other Information Security-related projects and operational tasks. He is a team player, always willing to contribute but at the same time, always have an ear to listen. Mr. Husban will be an asset to any organization that he will work with.
Mazen Muzhir
I got the chance to work with Mohammad in WRM. for the past three years , he was acting so professional and deliver his tasks perfectly . we count in his opinions and technical recommendations and he manages his team so effectively . I highly recommend him for any organization seeks excellence and wish him all the best where ever he go.
Irene Corpuz
I have worked with Mohammad Al Husban as the Delivery Manager at WRM. He is very well versed, and with the level of knowledge that he has demonstrated, I’d consider him an expert in his field. He has significant contribution to the Risk Assessment project, the VAPT and all other Information Security-related projects and operational tasks. He is a team player, always willing to contribute but at the same time, always have an ear to listen. Mr. Husban will be an asset to any organization that he will work with.
Mazen Muzhir
I got the chance to work with Mohammad in WRM. for the past three years , he was acting so professional and deliver his tasks perfectly . we count in his opinions and technical recommendations and he manages his team so effectively . I highly recommend him for any organization seeks excellence and wish him all the best where ever he go.
Irene Corpuz
I have worked with Mohammad Al Husban as the Delivery Manager at WRM. He is very well versed, and with the level of knowledge that he has demonstrated, I’d consider him an expert in his field. He has significant contribution to the Risk Assessment project, the VAPT and all other Information Security-related projects and operational tasks. He is a team player, always willing to contribute but at the same time, always have an ear to listen. Mr. Husban will be an asset to any organization that he will work with.
Credentials
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ITIL V3 Expert
EXINFeb, 2015- Oct, 2024 -
CCNA
Cisco -
MCSE 2003
Microsoft -
Risk Managment
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Scrum Master Certified (SMC)
The Only Course
Experience
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Injazat
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United Arab Emirates
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IT Services and IT Consulting
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700 & Above Employee
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Manager, Service Delivery
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May 2022 - Present
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Miral Experiences
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United Arab Emirates
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Travel Arrangements
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700 & Above Employee
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Digital & Technology Service Delivery Manager
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Dec 2020 - May 2022
Accountable for all the service provided from the digital and technology department to all the parks (Ferrari world Abu Dhabi, Yas Water World, Clymb Abu Dhabi and Warner Brother Abu Dhabi) and tenants (Etihad Arena, Miral and Yas Asset Management) Achievements: ▪ Successfully revamped and transformed the service delivery function within the group. ▪ Enhanced the scope of the service delivery function to encompass team management, change management, incident and request management mandates. ▪ Implemented a full change management process along with weekly CAB meetings. Minimized the downtime as a result. ▪ Implemented the incident/request management with a proper definition for the impact along with official RCA records. ▪ Devised the service catalogue for the digital and technology department along with a wide review for the SLA. ▪ Optimized routine operations for the helpdesk function. Delegated many services from L2 to helpdesk team with proper handover, documentation and training which as a result reduced the TTR “Time to resolve” ▪ Nurtured and enhanced the client – vendor relation with our business users and tenants leading to client retention and greater revenues. Show less
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Injazat
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United Arab Emirates
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IT Services and IT Consulting
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700 & Above Employee
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IT Service Delivery Manager
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Aug 2013 - Nov 2020
Responsible to one of Injazat’s biggest client for successful day-to-day delivery of the end-to-end IT operations. Key Projects:▪ Built a new virtual environment and move all the server farm from physical to virtual.▪ Installed the new EMC storage systems and networker/data domain backup solution to replace the old storage and backup system.▪ Upgraded the VNX on the DR site to VNX 5400 and 1000 desktops to Windows 10.▪ Worked with many vendors on vulnerability assessment, ADSIC program and risk assessment.▪ Managed mini projects like (Upgrading the FTP solution to SFTP, Replacement of Internet Firewall, Installation of a billing system solution integrated with Cisco Call Manager etc.)Achievements: ▪ Responsible for one of Injazat’s biggest client for successful day-to-day delivery of the end-to-end IT operations.▪ Handled 33 remote sites. Managed onsite and leveraged the team from different capabilities to support the client existing infrastructure and applications.▪ Responsible for delivery of all high value and in-scope contracted services directly for several clients.▪ Service Delivery Owner of the contracted service to the clients on behalf of Injazat▪ Served as a focal point of contact for all operational issues for the client and Injazat delivery organizations and between Account Manager and Capability Management. Show less
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Support Engineer - Advance(Team leader/Deputy Delivery Manager)
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Jun 2011 - Jul 2013
Highlights: (As Support Engineer – Advance WPO Team Leader)▪ As Deputy Delivery Manager supervised the support team of 7 WPO Engineers and ensured that the service desk, network support, servers support and desktop support run effectively.▪ Defined SLA’s in relation to contracted services, ensuring the SLA’s are achieved; service quality and client expectations are met or exceeded.▪ Effectively monitored, controlled and supported service delivery, ensuring systems, methodologies and procedures are followed▪ Tracked and analyzed the tickets in our service desk system and review the changes to ensure the continuity of the service 24/7.▪ Worked closely with the ITIL team to ensure that the team is following the ITIL process in their support.▪ SPOC between the WPO team, client ICT and the end user.▪ Rendered expertise in IT business solutions and the business plan development for each application.Highlights (As WPO Support Engineer & Project Coordinator)▪ Rendered expertise in the desktop support.▪ Attended to end user requests/incidents based on ITIL process to achieve the agreed SLA.▪ Effectively and efficiently troubleshot system problems.▪ Managed the active directory and the user permission level in the shared folder as well as all hardware and software periphery.▪ Administered the entire SharePoint feature as per business needs.▪ Involved in internal projects (site movements, building data center and isolating infrastructure). Show less
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IT Support Engineer
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Dec 2007 - Jun 2011
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Hashemite University
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Industrial Machinery Manufacturing
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400 - 500 Employee
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Lab Supervisor
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Sep 2005 - Dec 2007
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Education
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2000 - 2005
Jami'at Al Al-Bayt
Bachelor's degree, Computer Science -
NTS
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